Interface interference

pre-ride tipping prompts
Case BriefsTribunals/Commissions/Regulatory Bodies

Holding that Rapido’s pre-ride tipping prompts misled consumers into believing that additional payments would improve ride availability and confirmation, the CCPA found the practice to constitute misleading advertisements, an unfair trade practice and prohibited dark pattern.

CCPA penalty for dark patterns
Case BriefsTribunals/Commissions/Regulatory Bodies

CCPA observed that SpiceJet designed its interface in a manner that favoured enrolment into the SpiceClub Loyalty Program and subscription to promotional communications through pre-selected options, resulting in unfair trade practices, misleading representations and impairment of consumer choice and informed decision-making.

Central Consumer Protection Authority
Op EdsOP. ED.

by Ishita Singh