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In a writ petition challenging an order of the District Consumer Disputes Redressal Commission directing payment of balance gratuity to a retired employee, the Court held that disputes relating to gratuity and other service benefits arise out of an employer-employee relationship and do not give rise to a consumer dispute under the Consumer Protection Act, 2019.
Bank’s failure to return original property documents after full repayment of a housing loan despite RBI’s mandate to do so within 30 days, constitutes deficiency in service: DCDRC
“100%” Must Mean 100%: CCPA Penalises Storia Foods and Mrs. Bectors with ₹1 Lakh Fine
CCPA has penalised Storia Foods and Mrs. Bectors with a ₹1 lakh fine each for misleading “100%” advertising, reinforcing that absolute claims must be truthful, verifiable, and consumer-centric.
A Government-owned liquor retailer cannot rely on internal pricing directions to charge above the MRP printed on a packaged commodity, the printed MRP is the statutory ceiling the consumer is entitled to rely on at the point of sale, and the burden to prove any R. 18(3) exception lies on the seller.
CCPA has issued an advisory strengthening consumer protection by prohibiting restaurants from levying separate LPG and fuel charges.
These Regulations have been notified to strengthen consumer rights across India’s oil and gas sector. These Regulations ensure safety, quality supply, fair trade practices, timely grievance redressal, and consumer education, while preserving rights under the Consumer Protection Act, 2019.
CCPA has enforced consumer protection law against 27 restaurants; automatic service charge deemed illegal, penalties imposed to curb unfair trade practices.
The question here is not about past wrongs, it is about the present failure to comply with a legally binding order. The Consumer Protection Act, 2019 is explicit on this point, that those in charge of a company during non-compliance are accountable. By holding a directorial position during this period, the petitioner is naturally included in this responsibility.
Holding Samsung India liable for deficiency in service, DCDRC stated that often companies fail to provide spare parts required for a product’s proper functioning, thereby eventually compelling consumers to discard still-functional products.
The Commission observed that Malayalis have sentimental attachment towards ‘Thiruonam Sadya’; therefore, waiting for a long time and eventually not getting the ‘Sadya’ can be quite frustrating.
Supreme Court: In a case where it was alleged that more than one consumer cannot institute a complaint unless they come within
Supreme Court: Explaining the scope of Section 51 of the Consumer Protection Act, 2019, the bench of MR Shah* and BV Nagarathna,
Supreme Court: Opining that empowerment of the consumers is the legislative intent behind the Consumer Protection Act, 2019 and the ground reality
“One can imagine the serious hardship that would be caused to the consumers, if cases which have been already instituted before the NCDRC were required to be transferred to the SCDRCs as a result of the alteration of pecuniary limits by the Act of 2019.”
President gives its approval for the Consumer Protection Bill, 2019 which aims to protect the rights of consumers by establishing authorities for