Trick Question, Forced Action, Interface Interference: CCPA Identifies Three Dark Patterns on SpiceJet’s Booking Platform, Imposes ₹1 Lakh Penalty
CCPA observed that SpiceJet designed its interface in a manner that favoured enrolment into the SpiceClub Loyalty Program and subscription to promotional communications through pre-selected options, resulting in unfair trade practices, misleading representations and impairment of consumer choice and informed decision-making.