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Commission held that Amazon cannot shelter behind its marketplace role and an OTP delivery record where the delivered parcel held e-waste instead of a laptop worth ₹1,29,990.
Holding that Rapido’s pre-ride tipping prompts misled consumers into believing that additional payments would improve ride availability and confirmation, the CCPA found the practice to constitute misleading advertisements, an unfair trade practice and prohibited dark pattern.
The NCDRC admitted two consumer complaints citing allegations of misrepresentation, an improperly procured Occupation Certificate, and arbitrary demands by the developer. The developer undertook not to cancel any complainant’s allotment without the Commission’s leave, granting homebuyers interim protection, with the matters listed for 26 October 2026.
A Government-owned liquor retailer cannot rely on internal pricing directions to charge above the MRP printed on a packaged commodity, the printed MRP is the statutory ceiling the consumer is entitled to rely on at the point of sale, and the burden to prove any R. 18(3) exception lies on the seller.
CCPA has issued an advisory strengthening consumer protection by prohibiting restaurants from levying separate LPG and fuel charges.
CCPA has notified six e-commerce platforms for unlawfully listing restricted wireless jamming devices without approvals.
A brand ambassador/endorser cannot be proceeded against in consumer dispute proceedings for unfair trade practice or deficiency of service unless a direct link is established between the endorser and the transaction.
CCPA has enforced consumer protection law against 27 restaurants; automatic service charge deemed illegal, penalties imposed to curb unfair trade practices.
“Rapido had engaged in a practice calculated to mislead consumers by both commission and omission overstating its actual service capability while concealing qualifying conditions for the purpose of promoting its business”.
The complainant purchased 14 sarees from IHA Designs for his wife and relatives for his sister-in-law’s engagement function upon being influenced by the advertisements promising curated selections and high-quality craftsmanship.
“On one side is judicial propriety and on the other, severe contempt. Yet this Commission will take this risk and make attempt to set legal principles clearly for the purposes of upholding judicial federalism”.
The DCDRC stated that it is the duty of Amazon that it should verify the whereabouts as well as the status of the seller before accepting the order of a respective product.
by Arush Khanna* and Vaibhav Mehra**
The Court reiterated that one-sided Agreements, as in the present case, would be covered by the definition of term “unfair trade practice”.
“People do not purchase the high-end luxurious cars to suffer discomfort more particularly when they buy the vehicle keeping utmost faith in the supplier who would make the representations in the brochures or the advertisements projecting and promoting such cars as the finest and safest automobile in the world.”
by Tanu Banerjee†, Sankalp Jain†† and Vaibhav Laddha†††
“Such a deceptive act from the part of an erring manufacturer or trader is tantamount to jeopardizing the very dignity of the consumer and his right to live a life free from exploitation or deception or any kind of unfair trade practice.”
“Promotional trailers are unilateral and are only meant to encourage a viewer to purchase the ticket to the movie, which is an independent transaction and contract from the promotional trailer. A promotional trailer by itself is not an offer and neither intends to nor can create a contractual relationship.”
The Commission stated that restaurants and cafes have a moral and legal obligation to provide free drinking water to their patrons, and failure to do so constitutes deficiency in services.
Holding Samsung India liable for deficiency in service, DCDRC stated that often companies fail to provide spare parts required for a product’s proper functioning, thereby eventually compelling consumers to discard still-functional products.