Commissioner Anupam Mishra

Penalty for charging service charge
Case BriefsTribunals/Commissions/Regulatory Bodies

The CCPA observed that Chaayos has a substantial consumer reach and market presence as the restaurant has more than 180+ outlets in India, and levy of service charge by default on bill has the potential to affect a large number of consumers.

CCPA penalty for dark patterns
Case BriefsTribunals/Commissions/Regulatory Bodies

CCPA observed that SpiceJet designed its interface in a manner that favoured enrolment into the SpiceClub Loyalty Program and subscription to promotional communications through pre-selected options, resulting in unfair trade practices, misleading representations and impairment of consumer choice and informed decision-making.