Consumer Protection (E- commerce) Rules 2020 Archives

Case Briefs Tribunals/Commissions/Regulatory Bodies

CCPA: Rapido’s pre-ride tipping prompts misleading and unfair; ₹10 lakh penalty imposed

Holding that Rapido’s pre-ride tipping prompts misled consumers into believing that additional payments would improve ride availability and confirmation, the CCPA found the practice to constitute misleading advertisements, an unfair trade practice and prohibited dark pattern.

Legislation Updates Notifications

Centre Notifies E-Commerce Rule Changes; Mandates Dark Pattern Audits, Price Transparency and Stronger Consumer Safeguards

Centre has notified the Consumer Protection (E-Commerce) (Amendment) Rules, 2026, introducing stricter disclosure requirements, annual dark pattern audits, greater transparency in rankings and search results, and enhanced consumer protection measures for e-commerce platforms.

Case Briefs Tribunals/Commissions/Regulatory Bodies

Trick Question, Forced Action, Interface Interference: CCPA Identifies Three Dark Patterns on SpiceJet’s Booking Platform, Imposes ₹1 Lakh Penalty

CCPA observed that SpiceJet designed its interface in a manner that favoured enrolment into the SpiceClub Loyalty Program and subscription to promotional communications through pre-selected options, resulting in unfair trade practices, misleading representations and impairment of consumer choice and informed decision-making.