“You have to apply your brain and heart”: CJI Surya Kant draws the limits of artificial intelligence in mediation at Indian High Commission London
At the Mediation Event organised by the Indian High Commission in London, the panelists reinforced that the future of mediation lies not in replacing human mediators with artificial intelligence, but in creating a collaborative model where technology strengthens human-led dispute resolution while preserving its core values of trust, human perception, and understanding.