What Metrics are GCs Using to Evaluate Outside Counsel?: LegalTechTalk 2026 Panel on Trust, Communication, AI and Value in Law Firm Relationships
How do in-house legal teams assess outside counsel beyond legal expertise alone? At LegalTechTalk 2026, Mori Kabiri, Olga Dmytriyeva and Aminata Ba explored the role of communication, trust, transparency, AI usage, pricing and business understanding in shaping successful relationships between clients and law firms.