In its efforts to improve the ease of doing business, SEBI aunched a Mobile Application for the convenience of investors to lodge their grievances in SEBI Complaints Redress System (SCORES).
Launching the mobile app, “SEBI SCORES”, Shri Ajay Tyagi, Chairman, SEBI said “SCORES mobile app will make it easier for investors to lodge their grievances with SEBI, as they can now access SCORES at their convenience of a smart phone. The Mobile App, I am sure, will encourage investors to lodge their complaints on SCORES rather than sending letters to SEBI in physical mode”. “This is another effort of SEBI in improving digitalization in securities market”, he added. Whole Time Members, Executive Directors and other officials from SEBI were also present on the occasion.
The App has all the features of SCORES which is presently available electronically where investors have to lodge their complaints by using internet medium. After mandatory registration on the App, for each grievance lodged, investors will get an acknowledgement via SMS and e-mail on their registered mobile numbers and e-mail ID respectively. Investors can, not only file their grievances but also track the status of their complaint redressal. Investors can also key in reminders for their pending grievances. Tools like FAQs on SCORES for better understanding of the complaint handling process can also be accessed. Connectivity to the SEBI Toll Free Helpline number has been provided from the App for any clarifications/help that investors may require.
SCORES is a platform designed to help investors to lodge their complaints online with SEBI, pertaining to securities market, against listed companies, SEBI registered intermediaries and SEBI recognized Market Infrastructure Institutions. Since its launch in June 2011, SEBI on an average has received about 40,000 complaints every year. A total of 3,57,000 complaints has been resolved using SCORES platform, so far. As per SEBI norms, entities against whom complaints are lodged are required to file an Action Taken Report with SEBI within 30 days of receipt of complaints.
The Mobile App “SEBI SCORES” is available on both iOS and Android platforms.
Securities Exchange Board of India
[Press Release dt. 05-03-2020]