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In its efforts to improve the ease of doing business, SEBI aunched a Mobile Application for the convenience of investors to lodge their grievances in SEBI Complaints Redress System (SCORES).

Launching the mobile app, “SEBI SCORES”, Shri Ajay Tyagi, Chairman, SEBI said “SCORES mobile app will make it easier for investors to lodge their grievances with SEBI, as they can now access SCORES at their convenience of a smart phone. The Mobile App, I am sure, will encourage investors to lodge their complaints on SCORES rather than sending letters to SEBI in physical mode”. “This is another effort of SEBI in improving digitalization in securities market”, he added. Whole Time Members, Executive Directors and other officials from SEBI were also present on the occasion.

The App has all the features of SCORES which is presently available electronically where investors have to lodge their complaints by using internet medium. After mandatory registration on the App, for each grievance lodged, investors will get an acknowledgement via SMS and e-mail on their registered mobile numbers and e-mail ID respectively. Investors can, not only file their grievances but also track the status of their complaint redressal. Investors can also key in reminders for their pending grievances. Tools like FAQs on SCORES for better understanding of the complaint handling process can also be accessed. Connectivity to the SEBI Toll Free Helpline number has been provided from the App for any clarifications/help that investors may require.

SCORES is a platform designed to help investors to lodge their complaints online with SEBI, pertaining to securities market, against listed companies, SEBI registered intermediaries and SEBI recognized Market Infrastructure Institutions. Since its launch in June 2011, SEBI on an average has received about 40,000 complaints every year. A total of 3,57,000 complaints has been resolved using SCORES platform, so far. As per SEBI norms, entities against whom complaints are lodged are required to file an Action Taken Report with SEBI within 30 days of receipt of complaints.

The Mobile App “SEBI SCORES” is available on both iOS and Android platforms.


Securities Exchange Board of India

[Press Release dt. 05-03-2020]

Case BriefsHigh Courts

Rajasthan High Court: The Bench of Arun Bhansali, J., disposed of a petition with the direction to the petitioner to approach the school authority with the required representation in a matter relating to her posting before approaching the Court.

The present writ petition was filed by the petitioner aggrieved against the order dated 08-05-2018 passed by the respondents, whereby the petitioner had been posted at a particular school indicated in the order. After the order of posting, the petitioner made representation for being posted at a school where the posts were still vacant. However, the respondents did not pass any order on the said representation. It was submitted by the counsel for the petitioner, Vikram Singh, that the petitioner should be permitted to file a fresh detailed representation and the respondents should be directed to decide the said representation expeditiously.

The Court directed that the petitioner may approach the respondents with appropriate representation mentioning all the facts & raising her grievances. In case, the petitioner still had any grievance qua the disposal of the representation, she is free to take appropriate proceedings in accordance with law. [Tahir Husain v. State of Rajasthan, 2019 SCC OnLine Raj 233, Order dated 12-03-2019]

Kerala High Court
Case BriefsHigh Courts

Kerala High Court: A Division Bench comprising of CJ Hrishikesh Roy and A.K. Jayasankaran Nambiar, J. directed the State government to decide on a representation relating to encroachment on Uttarapalliyar river.

Petitioner is a registered association of residents of the watershed area of the Uttarapalliyar river in the Alappuzha district. Their averment was that the said river was being subjected to large-scale encroachment resulting in considerable narrowing of the river. As a result, people who were dependent on it for their cultivation and other needs were adversely affected.

Learned counsel for the petitioner Ms Surya Binoy submitted that Uttarapalliyar river emanates from Achankovil in Venmani village and meanders across Ala, Cheriyanadu, Puliyoor, Ennaykkadu villages to join the Pampa river in the Budhanur village. However, revenue records indicated that the river route had not been accurately surveyed which resulted in unauthorized encroachment on river banks at several places.

It was stated that the petitioner had made a representation to the Secretary, Department of Revenue, Government of Kerala for proper survey and demarcation of river boundaries and also to carry out dredging activities to restore the river to its pristine glory. The request was also made to evict the encroachers by invoking provisions of the Kerala Land Conservancy Act, 1957. Since the said representation had not been heeded so far, the petitioners approached this court by filing the present Public Interest Litigation.

Learned senior government pleader Mr Aravindakumar Babu submitted that the court may issue direction for disposal of petitioner’s representation by the competent authority.

In view of the above, the Court directed the respondent to consider the petitioner’s representation by affording him and other stakeholders a hearing in the matter. A speaking order, addressing the grievances raised in the representation, was directed to be passed within four months of receipt of a copy of this judgment.[Rural Development and Cultural Society v. State of Kerala,2018 SCC OnLine Ker 5275, decided on 11-12-2018]