· It is the responsibility of the Nodal officer in each university to take action for redressal of grievance of the complainant. He will also be responsible for redressal of the grievances related to the affiliated colleges under that University.
· Nodal Officer on behalf of the University will ensure time bound redressal of the grievance failing which every 15 days an automatic reminder will be sent to him for closing the grievance.
· Nodal Officer can contact the complainant whose details will also be visible to him/her for any clarification, if required.
· The administration will automatically display the status in a graphic manner, the time taken for redressal of the grievance, pending grievances and the classes of grievances.
-Ministry of Human Resource Development