Your Rights as a Flyer: What the New DGCA Directions Mean for You
Ministry of Civil Aviation has issued passenger centric guidelines on seating, baggage, and transparency to enhance convenience, uniformity, and trust in civil aviation.
Aviation Guidelines
DGCA notifies new airline ticket refund rules; faster refunds and 48-hour cancellation window introduced
To address growing passenger grievances over delayed refunds and opaque cancellation policies, the DGCA has issued new Civil Aviation Requirements prescribing mandatory refund timelines, a 48-hour “look-in” cancellation option, and full refund of statutory taxes across all fare categories.