money refund Archives

wrong product delivery by online shopping platforms

Case Briefs Tribunals/Commissions/Regulatory Bodies

Online shopping platforms should develop a system of photographing/video recording of receiving & opening of packages by delivery persons: DCDRC

“It is the duty of the online platform, which is offering such services, to ensure that correct product is delivered by the seller who is having business to business contract with them”.

DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017

Case Briefs Tribunals/Commissions/Regulatory Bodies

DCDRC, Lucknow directs Jaipur’s Le Meridian Hotel to refund Rs 25 Lakhs to retd. Army Officer, who had to cancel booking of his daughter’s wedding due to Covid-19

Relying on the principle of Equity, the Commission stated that a compensation of 25 lakhs is justifiable given that the resort did not incur any expense for the wedding arrangements.