On January 05, 2022, the SEBI has issued a circular regarding Online Mechanisms for Investor Grievance Redressal. Investors are encouraged to lodge their complaints through online mechanisms more specifically through SCORES portal and SCORES mobile application for effective redressal of grievances.

In this regard, in order to increase the awareness regarding online grievance redressal mechanisms, all Recognized Stock Exchanges including Commodity Derivatives Exchanges/ Depositories / Clearing Corporations are advised to display the following on the home page of their websites and mobile apps:
  • link / option to lodge complaint with them directly.
  • link to SCORES website/ link to download SCORES mobile app.
All Recognized Stock Exchanges including Commodity Derivatives Exchanges/ Depositories/ Clearing Corporations are advised to:
  • Make necessary amendments to the relevant bye-laws, rules and regulations.
  • Communicate to SEBI, the status of the implementation of the provisions of this circular through the Monthly Development Report(MDR).

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