Settlement demand extortion or negotiation? Bombay HC quashes FIR over demand of ₹25 lakh each by flat purchasers
The Court held that an exorbitant settlement demand, without an intentional threat or fear of injury, does not attract Section 385 IPC.
Consumer Complaint
Smartworld Orchard Homebuyers Get Relief as Developer Undertakes Before NCDRC Not to Cancel Allotments Without Leave
The NCDRC admitted two consumer complaints citing allegations of misrepresentation, an improperly procured Occupation Certificate, and arbitrary demands by the developer. The developer undertook not to cancel any complainant’s allotment without the Commission’s leave, granting homebuyers interim protection, with the matters listed for 26 October 2026.
Arbitration clause cannot override consumer forum’s jurisdiction; Statutory remedy under Consumer Protection Act remains intact: Supreme Court
Supreme Court: In a civil appeal arising from a dispute concerning delayed delivery of a residential flat, the Division Bench of Vikram
Important to consider whether nature of amendment made in a consumer complaint is necessary for adjudicating the controversy: NCDRC
In a case concerning a builder-buyer dispute, the complaints were filed in 2016-2017 and the amendment application was prepared on 17-12-2023 and was registered in 2024. The amendment application had essentially introduced averments regarding cash payments.
Online shopping platforms should develop a system of photographing/video recording of receiving & opening of packages by delivery persons: DCDRC
“It is the duty of the online platform, which is offering such services, to ensure that correct product is delivered by the seller who is having business to business contract with them”.
Rajasthan HC stays investigation against Shah Rukh Khan, Deepika Padukone, Hyundai officials in car defect case
Actors Shah Rukh Khan and Deepika Padukone are Brand Ambassadors of the Hyundai having no connection with the sale of vehicle in question and do not deal with affairs of Company of consumer complaints for repairing of manufacturing defects.
How discolouration of Saree on first use led to a ₹36,500 Consumer Court Award!
The complainant purchased 14 sarees from IHA Designs for his wife and relatives for his sister-in-law’s engagement function upon being influenced by the advertisements promising curated selections and high-quality craftsmanship.
DCDRC dismisses complaint against Wow Momos for serving Non-Veg Momos to ‘strictly vegetarian’ customers as they fail to prove their claim
The Commission strictly opined that if the complainants were strictly vegetarian and that non-vegetarian foods hurt their religious sentiments, then why did they opt to order food from an outlet that delivers both veg and non-veg food items.
DCDRC directs PVR to pay punitive damages for wasting moviegoer’s time by playing ads beyond showtime mentioned in the movie tickets
The DCDRC noted that in the new era, time is considered money, and no one has the right gain benefit out of other’s time and money.
S. 124 of the Railways Act has an overriding effect vis-a-vis compensation payable as provided under the Railway Accident and Untoward Incidents Rules: NCDRC
“SCDRC was not justified in saying that a person is entitled to more compensation, depending upon the fact of the case than the compensation as provided under the Railway Accident and Untoward Incidents (Compensation) Rules, 1990”.
DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home ‘Punjabi House’
“This case exemplifies the profound impact that consumer grievances can have on an individual’s life. The complainant, a well-known cine artist, trusted the assurances of the opposite parties and made a significant investment in his dream home, Punjabi House, only to be met with poor workmanship and exploitation”.
Tribunal Roundup December 2023 to March 2024| Top Stories on Ajit Pawar, ZEE Business, Uber Fares, Deficiency in services by Samsung India, Matrimony.com and more
Demand of service tax u/s 73-A of Finance Act, 1994 incorrect when broadcaster’s service tax is collected and not retained: CESTAT reiterates
DCDRC directs Air India to compensate flyer for re-routing his Jodhpur bound flight without any prior information
The complainant had booked a flight from Chennai to Jodhpur via Mumbai; however, his flight from Chennai to Mumbai was re-routed via Hyderabad without any prior information from the airlines.
Proceedings before DCDRC must be mandatorily decided in presence of its President and not just the Members: SCDRC
Uttarakhand SCDRC sets aside the impugned order of DCDRC passed in a consumer complaint as its President was not part of the proceedings, thereby disregarding the mandate in S. 36 of Consumer Protection Act, 2019.
DCDRC directs Indigo to pay compensation of Rs 70,000 for their failure to deliver checked-in luggage of a holiday bound couple
The Commission stated that the Indigo’s deficiency in services caused the married couple irrevocable hardship and spoiled their holiday mood.
NCDRC directs ICICI bank to pay 25 lakhs compensation over lost property documents
“The issue is not of fixing a value to a piece of real estate which the complainant is in possession of. Rather, it is one of compensation for the deficiency in service and of indemnifying the complaint against any future loss.”
Read how a complainant’s acts and omissions vis-a-vis a JCB machine’s accident, led the NCDRC to draw an adverse inference in favour of the Insurer
In the instant matter the National Consumer Disputes Redressal Commission had to determine whether the complainant's JCB machine had fallen down or overturned for the purposes of an insurance claim
NCDRC | In a tripartite contract between the seller, service provider and consumer, the seller and service provider are liable for any defect, deficiency and unfair trade practice on any product sold by them
National Consumer Disputes Redressal Commission (NCDRC): While deciding upon the instant complaint concerning alleged unfair trade practice followed by Flipkart of tampering
Whether non-referral of patient to Specialist or higher centre amounts to deficiency in service or medical negligence of the treating doctor/hospital? NCDRC decides
National Consumer Disputes Redressal Commission (NCDRC): Justice R.K. Agarwal (President) and Dr S.M. Kantikar and Binoy Kumar (Members) decided a matter with
Will Camera Manufacturer — Nikon be liable for deficiency of service caused to a consumer who lost all his photographs due to memory card getting corrupted? Read on
Delhi State Consumer Disputes Redressal Commission: Coram comprising of Dr Justice Sangita Dhingra Sehgal (President) and Anil Srivastava (Member) addressed a grievance