On 23-03-2015, the Ministry of Human Resource Development launched the UGC’s Students Grievance Redressal Portal (www.ugc.ac.in ). It is an initiative taken by the University Grants Commission to facilitate the students/complainants to lodge their grievance, send reminders and view the status of action taken regarding their grievance. The basic aim of the portal is to ensure transparency in admission, prevent unfair practices in higher education institutions and provide effective mechanism for redressal of the grievances. The basic features of the portal are as follows:
· It is the responsibility of the Nodal officer in each university to take action for redressal of grievance of the complainant. He will also be responsible for redressal of the grievances related to the affiliated colleges under that University.
· Nodal Officer on behalf of the University will ensure time bound redressal of the grievance failing which every 15 days an automatic reminder will be sent to him for closing the grievance.
· Nodal Officer can contact the complainant whose details will also be visible to him/her for any clarification, if required.
· The administration will automatically display the status in a graphic manner, the time taken for redressal of the grievance, pending grievances and the classes of grievances.
-Ministry of Human Resource Development