{"id":98481,"date":"2017-01-09T16:50:54","date_gmt":"2017-01-09T11:20:54","guid":{"rendered":"http:\/\/www.scconline.com\/blog\/?p=98481"},"modified":"2017-01-24T16:16:33","modified_gmt":"2017-01-24T10:46:33","slug":"availability-of-alternative-remedies-will-not-bar-a-consumer-complaint","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2017\/01\/09\/availability-of-alternative-remedies-will-not-bar-a-consumer-complaint\/","title":{"rendered":"Availability of alternative remedies will not bar a consumer complaint"},"content":{"rendered":"

Chhattisgarh High Court:<\/strong> While relying upon the Supreme Court decisions in Fair Air Engineers (P) Ltd.<\/em> v.\u00a0N. K. Modi<\/em>, (1996) 6 SCC 385 <\/a>and National Seeds Corporation Limited<\/em> v. M. Madhusudhan Reddy<\/em>, (2012)\u00a02 SCC 506<\/a>, the Single Bench of Sanjay K. Agrawal, J. held that the availability of alternative remedies\u00a0under the other statutory law would not bar the consumer to avail the remedy available under the\u00a0provisions of the Consumer Protection Act, 1986.<\/p>\n

The petitioner had raised a consumer dispute before the District Consumer Dispute Redressal Forum,\u00a0Korba stating that his mobile balance had been deducted for usage of data services even though he had\u00a0subscribed to a data pack. The District Forum ordered that the complaint was barred because a special\u00a0remedy of arbitration under Section 7-B of the Indian Telegraph Act, 1885 was available to the\u00a0complainant, which was also affirmed by State Consumer Dispute Redressal Forum, Raipur.\u00a0The High Court observed that Section 3 of the Consumer Protection Act provides that the provision of\u00a0the Act shall be in addition to and not in derogation of the provision of any other law for the time being\u00a0in force, and therefore, the consumer dispute raised by the Petitioner before the District Forum was\u00a0maintainable. Consequently, the orders of the District Forum as well as the State Commission were set\u00a0aside, and the District Forum, Korba was directed to entertain and consider the petitioner\u2019s claim on its\u00a0own merits. [Rajesh Kumar Agrawal v. Tulsi Electronic, 2016 SCC OnLine Chh 1617<\/a>, decided on\u00a0December 09, 2016]<\/p>\n","protected":false},"excerpt":{"rendered":"

Chhattisgarh High Court: While relying upon the Supreme Court decisions in Fair Air Engineers (P) Ltd. v.\u00a0N. K. 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