{"id":6439,"date":"2015-01-07T15:01:00","date_gmt":"2015-01-07T15:01:00","guid":{"rendered":"http:\/\/localhost\/sccblog\/?p=6439"},"modified":"2015-10-15T15:12:38","modified_gmt":"2015-10-15T09:42:38","slug":"complaint-against-samsung-india-alleging-unfair-trade-practices-dismissed","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2015\/01\/07\/complaint-against-samsung-india-alleging-unfair-trade-practices-dismissed\/","title":{"rendered":"Complaint against Samsung India alleging unfair trade practices, dismissed"},"content":{"rendered":"

Competition Commission of India (CCI): <\/b>CCI has dismissed a complaint filed against Samsung India, alleging unfair business practices with respect to sale and supply of spare parts and equipments for its mobile phones. The grievance of the Informant primarily pertained to the alleged conduct of the Authorised Service Centre for not providing satisfactory services i.e., charging excessive amount for repair of his faulty mobile phone. He had alleged that such restrictive practices adopted by the Opposite Parties in conjunction with their respective Authorised Service Centres results in denial of market access to independent repair workshops which is in contravention of the provisions of Section 3 and 4 of the Competition Act, 2002. It was further submitted that by restricting sale and supply of genuine spare parts, diagnostic tools, equipments, technical information and know-how etc., Samsung has created a monopoly over supply of such genuine spare parts, diagnostic tools etc. and indirectly determining the sale price of the spare parts and repair and maintenance service charges. After perusal of the information, CCI observed that no prima facie case of contravention of the provisions of the Competition Act, made out against Samsung in the matter. While terming the dispute as \u201cconsumer dispute\u201d, CCI further noted that, \u201cthe Informant has submitted that like other Samsung Customer Care Centres, the Authorised Service Centre is situated in the residential area which is in violation of the Consumer Protection Act and that the Opposite Parties are not taking due care of its customers and are thus allowed to be exploited by their Authorised Service Centre by overcharging for repair of the mobiles. Thus, it is basically a dispute between a consumer and its service provider where consumer alleges deficiency in service being provided by the service provider. The Commission is of the opinion that it does not involve any issue relating to competition which attracts the provisions of the Act.\u201d (Rajender Kumar Gupta v. Samsung India, 2014 CCI 76<\/a>, decided on December 5, 2014)<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"

Competition Commission of India (CCI): CCI has dismissed a complaint filed against Samsung India, alleging unfair business practices with respect to sale <\/p>\n","protected":false},"author":3,"featured_media":7321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[11],"tags":[2660],"class_list":["post-6439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-tribunals_commissions_regulatorybodies","tag-competition_laws"],"yoast_head":"\nComplaint against Samsung India alleging unfair trade practices, dismissed | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2015\/01\/07\/complaint-against-samsung-india-alleging-unfair-trade-practices-dismissed\/\" 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Ltd. in terms of after-sales service while observing that the issue raised in the information pertained to alleged deficiency in services and no case of contravention of the provisions of Section\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":94381,"url":"https:\/\/www.scconline.com\/blog\/post\/2016\/12\/23\/allegations-against-mercedes-benz-india-pvt-ltd-for-alleged-abuse-of-dominant-position-dismissed\/","url_meta":{"origin":6439,"position":4},"title":"Allegations against Mercedes Benz India Pvt. Ltd. for alleged abuse of dominant position, dismissed","author":"Saba","date":"December 23, 2016","format":false,"excerpt":"Competition Commission of India (CCI):\u00a0CCI has dismissed allegations of abuse of dominant position against German luxury car manufacturer Mercedes Benz India Pvt. Ltd. Earlier, an information was filed by Shree Hari Inn Pvt. Ltd. alleging that an authorised service centre of Mercedes in Gujarat was resorting to malpractices with regard\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/10\/Competition-Commission.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":6656,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/06\/11\/allegations-of-unfair-business-practices-against-automobile-company-maruti-suzuki-india-ltd-dismissed\/","url_meta":{"origin":6439,"position":5},"title":"Allegations of unfair trade practices against automobile company Maruti Suzuki India Ltd., dismissed","author":"Sucheta","date":"June 11, 2015","format":false,"excerpt":"Competition Commission of India (CCI):\u00a0CCI has rejected allegations of \u201cunfair trade practices\u201d against automobile company Maruti Suzuki India Ltd. on the ground that prima facie, no case of contravention of the provisions of either Section 3 or Section 4 of the Competition Act, 2002 was made out against the Company.\u2026","rel":"","context":"In "Tribunals\/Commissions\/Regulatory Bodies"","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/6439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=6439"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/6439\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/7321"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=6439"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=6439"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=6439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}