In keeping the growth of Airline industry and ensuring that flying becomes a pleasant experience for Indians, Ministry of Civil Aviation proposes a Passenger Centric Amendments.\u00a0Minister for Civil Aviation Shri \u00a0Ashok Gajapathi Raju presided over a presentation made by DGCA with regard to Passenger\u00a0 Centric Initiatives.<\/p>\n
In the presentation, the first category of amendments have been made in CARs related to \u201cRefund of Air Tickets\u201d.\u00a0 The Ministry has proposed that the refund process should be completed within \u00a015 working days in case of\u00a0 domestic travel and 30 working days in case of international travel.\u00a0 It \u00a0also proposed that in case of cancellation of tickets, statutory taxes and user development fee\/airport development fee\/passenger service fee shall be refunded.\u00a0\u00a0 The Ministry has also proposed in this category that under no circumstances cancellation shall be more than the basic fair.\u00a0In the second category of CARs related to \u201cDenied Boarding, flight cancellation and flight delays\u201d, the Ministry has proposed that an amount equal to 200% of booked one way basic fair plus airline fuel charge subject to maximum of INR 10,000\/- would be paid to passengers in case airline arranges alternate flight that is \u00a0to depart after one hour but within\u00a0 \u00a024 hours of the booked scheduled departure.\u00a0In the third category of CARs relating\u00a0 to \u00a0facilities to be provided to \u201cPersons with\u00a0 reduced mobility\u201d,\u00a0 Airlines shall develop a procedure for making advance request of stretcher and same should be displayed on airline\u2019s website.\u00a0 Airlines, airport operators, security personnel, customs and immigration shall conduct training \u00a0programme, as per training module provided by Ministry of Social Justice & Empowerment, for all their personnel engaged in passenger services for sensitization and developing awareness for assisting persons with disability or reduced mobility.\u00a0 Foreign carriers operating to\/from India shall refund the tickets in accordance with regulations of their country of\u00a0 origin.<\/p>\n
\u00a0With regard to checking baggage charges, the Ministry has proposed that the Airline should restrict additional baggage charge Rs.100 per kg for baggage \u00a0between 15 to \u00a020 kg.<\/p>\n
The proposal will be put up on the Ministry\u2019s website for 15 days during which\u00a0 Stakeholders are free to give their suggestions\u00a0 and comments.<\/p>\n
Press Information Bureau<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" In keeping the growth of Airline industry and ensuring that flying becomes a pleasant experience for Indians, Ministry of Civil Aviation proposes <\/p>\n","protected":false},"author":3,"featured_media":28141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[14,4],"tags":[],"class_list":["post-51271","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-foreign","category-legislationupdates"],"yoast_head":"\n