{"id":379016,"date":"2026-03-21T12:00:28","date_gmt":"2026-03-21T06:30:28","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=379016"},"modified":"2026-03-20T18:28:22","modified_gmt":"2026-03-20T12:58:22","slug":"rights-of-air-passengers-dgca-directions","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2026\/03\/21\/rights-of-air-passengers-dgca-directions\/","title":{"rendered":"Your Rights as a Flyer: What the New DGCA Directions Mean for You"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\">On 18 March 2026, the Ministry of Civil Aviation announced the directions through the Directorate General of Civil Aviation (DGCA) aimed at strengthening convenience, transparency, and uniformity across India&#8217;s aviation sector.<\/p>\n<h3>Background:<\/h3>\n<p style=\"margin-bottom: 3%;\">India has emerged as the <span style=\"font-weight: bold;\">third-largest domestic aviation market globally<\/span>, driven by rapid expansion in air connectivity and increased affordability under the <span style=\"font-weight: bold;\">UDAN scheme<\/span>.<\/p>\n<p style=\"margin-bottom: 3%;\">Indian airports today handle <span style=\"font-weight: bold;\">over five lakh passengers daily<\/span>, reflecting the sector&#8217;s remarkable growth and the rising preference for air travel among citizens.<\/p>\n<p style=\"margin-bottom: 3%;\">Amid this expansion, passenger facilitation has been reaffirmed as the <span style=\"font-weight: bold;\">highest priority of the Ministry of Civil Aviation<\/span>, with a strong focus on enhancing ease of travel and protecting passenger rights.<\/p>\n<p>To enhance the overall travel experience, the Ministry has introduced several innovative and inclusive initiatives aimed at improving comfort, affordability, and accessibility for passengers, like:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p><span style=\"font-weight: bold;\">UDAN Yatri Caf&eacute;s<\/span> offer quality food at affordable prices.<\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: bold;\">Flybrary<\/span> initiatives provide passengers free access to books.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Free Wi-Fi services<\/span> across airports.<\/p>\n<\/li>\n<\/ul>\n<p style=\"margin-bottom: 3%;\">These measures reflect a shift towards viewing passengers not merely as customers, but as stakeholders whose comfort and convenience are central to aviation growth.<\/p>\n<h3>Key Guidelines:<\/h3>\n<p>To further strengthen passenger convenience, transparency and uniformity of practices across airlines, the Ministry has issued the following directions:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p>Airlines will allocate a <span style=\"font-weight: bold;\">minimum of 60% of seats<\/span> on any flight free of charge, ensuring equitable access and preventing excessive charges for basic seating.<\/p>\n<\/li>\n<li>\n<p>Passengers traveling <span style=\"font-weight: bold;\">under the same Passenger Name Record<\/span> (PNR) must be seated together, preferably in adjacent seats.<\/p>\n<\/li>\n<li>\n<p>Airlines are required to facilitate the carriage of <span style=\"font-weight: bold;\">sports equipment and musical instruments<\/span> in a transparent and passenger-friendly manner, subject to safety and operational regulations. Airlines will have to clearly publish transparent policies for the <span style=\"font-weight: bold;\">carriage of pets<\/span>.<\/p>\n<\/li>\n<li>\n<p>Airlines will comply rigorously with the passenger rights framework, particularly in cases of flight delays, cancellations, and denied boarding.<\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: bold;\">Passenger rights<\/span> must be prominently displayed on airline websites, mobile applications, booking platforms, and airport counters.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">Airlines are directed to communicate passenger entitlements in regional languages, ensuring wider accessibility and awareness across India&#8217;s diverse population.<\/p>\n<\/li>\n<\/ul>\n<p style=\"margin-bottom: 3%;\">These measures aim to reduce passenger grievances, enhance transparency, and standardize service delivery across aviation.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">Ministry of Civil Aviation has issued passenger centric guidelines on seating, baggage, and transparency to enhance convenience, uniformity, and trust in civil aviation.<\/p>\n","protected":false},"author":67525,"featured_media":379017,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,1193],"tags":[33951,99748,38828,31303,100982,40727,100979,100981,100977,99742,100980,100978],"class_list":["post-379016","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legislationupdates","category-notifications","tag-air-travel","tag-aviation-guidelines","tag-civil-aviation","tag-dgca","tag-indian-aviation-sector","tag-ministry-of-civil-aviation","tag-passenger-centric-guidelines","tag-passenger-convenience","tag-passenger-facilitation","tag-passenger-rights","tag-transparency-in-aviation","tag-udan-scheme"],"yoast_head":"<!-- This site is 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Aviation Ministry directs DGCA to monitor festive airfares; 1762 flights added to meet demand","author":"Kriti","date":"October 6, 2025","format":false,"excerpt":"To curb festive season airfares hikes, the Ministry of Civil Aviation directed DGCA to monitor ticket prices, deploy additional flights, and ensure passenger protection.","rel":"","context":"In &quot;Legislation Updates&quot;","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"Directorate General of Civil Aviation festive airfare monitoring","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/10\/Directorate-General-of-Civil-Aviation-festive-airfare-monitoring.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/10\/Directorate-General-of-Civil-Aviation-festive-airfare-monitoring.webp?resize=350%2C200&ssl=1 1x, 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Supreme Court orders full refund| Read directions","author":"Prachi Bhardwaj","date":"October 2, 2020","format":false,"excerpt":"\"We cannot lose sight of the present situation prevailing in the country and across the globe\"","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":245288,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/03\/10\/airlines-and-dgca\/","url_meta":{"origin":379016,"position":3},"title":"Del HC | Sensitization of citizenry has to precede, not succeed, galvanization of governmental machinery: Directions issued to Airlines and DGCA on noting an \u2018alarming\u2019 situation in Air India flight","author":"Bhumika Indulia","date":"March 10, 2021","format":false,"excerpt":"Delhi High Court: C. Hari Shankar, J., while taking suo motu cognizance of a matter, issued directions for airlines with the direction of immediate compliance, expressed that: Each of us, as members of a conscious and conscientious citizenry, is required to be sensitive and sensitized in equal measure, and to\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":51271,"url":"https:\/\/www.scconline.com\/blog\/post\/2016\/06\/13\/proposed-passenger-centric-amendments-announced-by-ministry-of-civil-aviation\/","url_meta":{"origin":379016,"position":4},"title":"Proposed Passenger Centric Amendments announced by Ministry of Civil Aviation","author":"Sucheta","date":"June 13, 2016","format":false,"excerpt":"In keeping the growth of Airline industry and ensuring that flying becomes a pleasant experience for Indians, Ministry of Civil Aviation proposes a Passenger Centric Amendments.\u00a0Minister for Civil Aviation Shri \u00a0Ashok Gajapathi Raju presided over a presentation made by DGCA with regard to Passenger\u00a0 Centric Initiatives. In the presentation, the\u2026","rel":"","context":"In &quot;Foreign Legislation&quot;","block_context":{"text":"Foreign Legislation","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/foreign\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/12\/DSC_4762-e1474523869607.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/12\/DSC_4762-e1474523869607.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/12\/DSC_4762-e1474523869607.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/12\/DSC_4762-e1474523869607.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/12\/DSC_4762-e1474523869607.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":241039,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/21\/temporary-suspension-of-flights-from-united-kingdom-to-india\/","url_meta":{"origin":379016,"position":5},"title":"Temporary Suspension of flights from United Kingdom to India\u00a0","author":"Bhumika Indulia","date":"December 21, 2020","format":false,"excerpt":"In view of emerging COVID-19 situation in the United Kingdom, the competent authority has temporarily suspended flight to\/from the United Kingdom with effect from 23:59 hrs IST of 22-12-2020. Therefore, no flights from the United Kingdom will land in India after 23:59 hrs IST of 22-12-2020. The airline shall enforce\u2026","rel":"","context":"In &quot;Hot Off The Press&quot;","block_context":{"text":"Hot Off The Press","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/hot_off_the_press\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/Screenshot-2020-12-21-at-6.02.33-PM-227x300.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/379016","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/67525"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=379016"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/379016\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/379017"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=379016"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=379016"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=379016"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}