{"id":365467,"date":"2025-11-01T11:00:08","date_gmt":"2025-11-01T05:30:08","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=365467"},"modified":"2025-11-01T11:34:17","modified_gmt":"2025-11-01T06:04:17","slug":"trai-approves-verified-caller-id-cnap-scctimes-update","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2025\/11\/01\/trai-approves-verified-caller-id-cnap-scctimes-update\/","title":{"rendered":"No more guessing who&#8217;s calling as TRAI Approves CNAP Rollout for Telecom Networks with Verified Caller ID"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\">On 28-10-2025, the <span style=\"font-weight: bold;\">Telecom Regulatory Authority of India (&#8216;TRAI&#8217;)<\/span> issued its formal response to the <span style=\"font-weight: bold;\">Department of Telecommunications<\/span> (&#8216;DoT&#8217;), paving the way for the introduction of <span style=\"font-weight: bold;\">Calling Name Presentation (&#8216;CNAP&#8217;)<\/span> across Indian telecommunication networks. This <span style=\"font-weight: bold;\">verified caller ID system<\/span>, integrated into licensed <span style=\"font-weight: bold;\">telecom services<\/span>, will display the <span style=\"font-weight: bold;\">registered name of the caller<\/span> on the recipient&#8217;s phone screen, even without an internet connection.<\/p>\n<h3>What&#8217;s CNAP:<\/h3>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Calling Name Presentation (&#8216;CNAP&#8217;)<\/span> is a <span style=\"font-weight: bold;\">supplementary telecom service<\/span> that enables the called party to see the <span style=\"font-weight: bold;\">verified name of the caller<\/span>, sourced from the telecom <span style=\"font-weight: bold;\">operator&#8217;s KYC database<\/span>. The service is designed to reduce spam, fraud, and anonymous calls by providing trusted identity information at the time of call setup.<\/p>\n<h3>Background:<\/h3>\n<h3>DoT&#8217;s Initial Reference (21-3-2022)<\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p>DoT formally asked TRAI to examine the feasibility of introducing CNAP in Indian telecom networks.<\/p>\n<\/li>\n<li>\n<p>Highlighted that current systems only support Calling Line Identification (CLI), which shows the number but not the name.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">Requested TRAI to provide recommendations under Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001543461\" target=\"_blank\">11(1)(a)<\/a> of the <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002802177\" target=\"_blank\">TRAI Act, 1997<\/a>.<\/p>\n<\/li>\n<\/ul>\n<h3>TRAI&#8217;s Recommendations (23-2-2024)<\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p>TRAI submitted a detailed framework for CNAP after issuing a consultation paper and gathering stakeholder feedback.<\/p>\n<\/li>\n<li>\n<p>Recommended CNAP as a supplementary service, with technical models, privacy safeguards, and licensing amendments.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">Suggested a trial phase and coordination with device manufacturers for compatibility.<\/p>\n<\/li>\n<\/ul>\n<h3>DoT&#8217;s Back-Reference (269-2025)<\/h3>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p>DoT reviewed TRAI&#8217;s recommendations and sent a back-reference suggesting modifications to certain points.<\/p>\n<\/li>\n<li>\n<p>It suggested that CNAP be enabled by default, with an opt-out option for users.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">TRAI was asked to reconsider specific terms and prioritize implementation for modern networks.<\/p>\n<\/li>\n<\/ul>\n<h3>Key Points:<\/h3>\n<ol style=\"list-style-type: decimal;\">\n<li>\n<p>CNAP will be enabled by default for all subscribers. Users who do not wish to use the service can opt out through a defined procedure.<\/p>\n<\/li>\n<li>\n<p>TRAI has proposed a two-phase technical model:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p><span style=\"font-weight: bold;\">Phase 1<\/span> (for current circuit-switched networks): CNAM databases maintained by providers; terminating provider queries the originating provider&#8217;s database.<\/p>\n<\/li>\n<li>\n<p><span style=\"font-weight: bold;\">Phase 2<\/span> (for future IP-based networks): CNAM data transmitted over signaling paths.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>Trials for CNAP implementation in <span style=\"font-weight: bold;\">4G<\/span> and higher networks have already been successfully conducted by telecom service providers.<\/p>\n<\/li>\n<li>\n<p>TRAI suggested that CNAP support be mandated in all new devices sold in India after a suitable cut-off date (e.g., 6 months post-notification), with coordination from Ministry of Electronics and Information Technology.<\/p>\n<\/li>\n<li>\n<p>CNAP will be included in telecom service licenses to ensure regulatory compliance and uniform implementation.<\/p>\n<\/li>\n<li>\n<p>TRAI reaffirmed CNAP as a <span style=\"font-weight: bold;\">supplementary service<\/span>, citing international standards:<\/p>\n<ul style=\"list-style-type: disc;\">\n<li>\n<p>ITU-T I.251.9<\/p>\n<\/li>\n<li>\n<p>ETSI TS 122 096<\/p>\n<\/li>\n<li>\n<p>ITU-T I.210<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<p>CNAM will not be presented if the caller has activated <span style=\"font-weight: bold;\">Calling Line Identification Restriction (CLIR)<\/span>, ensuring user privacy is respected.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">CNAP will rely strictly on <span style=\"font-weight: bold;\">KYC-verified names<\/span> from telecom operators. It will not use crowdsourced or user-edited data like third-party caller ID apps, ensuring <span style=\"font-weight: bold;\">authenticity and regulatory compliance.<\/span><\/p>\n<\/li>\n<\/ol>\n<p style=\"margin-bottom: 3%;\">TRAI&#8217;s final recommendations mandate CNAP as a default-enabled supplementary service with opt-out provisions. Implementation will proceed in phases, supported by licensing updates, device compatibility, and privacy safeguards.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">TRAI approves CNAP rollout across telecom networks; verified caller ID to be enabled by default with opt-out, aiming to enhance trust, reduce spam, and ensure KYC-based name display on calls.<\/p>\n","protected":false},"author":67525,"featured_media":365476,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,1193],"tags":[91785,91784,41896,91788,91787,91789,30982,40942,2771,91786],"class_list":["post-365467","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legislationupdates","category-notifications","tag-calling-name-presentation","tag-cnap","tag-kyc-verification","tag-mobile-privacy","tag-spam-prevention","tag-telecom-regulation","tag-telecom-regulatory-authority-of-india","tag-telecom-services","tag-TRAI","tag-verified-caller-id"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - 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