{"id":33141,"date":"2016-01-19T15:01:18","date_gmt":"2016-01-19T09:31:18","guid":{"rendered":"http:\/\/www.scconline.com\/blog\/?p=33141"},"modified":"2016-02-09T14:44:03","modified_gmt":"2016-02-09T09:14:03","slug":"spicejet-airlines-directed-to-compensate-for-lost-luggage-of-passenger","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2016\/01\/19\/spicejet-airlines-directed-to-compensate-for-lost-luggage-of-passenger\/","title":{"rendered":"SpiceJet Airlines directed to compensate for lost luggage of passenger"},"content":{"rendered":"

National Consumer Disputes Redressal Commission (NCDRC): <\/strong>While observing that the compensation granted by the State Commission in a case of loss of luggage of a passenger in one of the flights of SpiceJet Airlines, is on the lower side, NCDRC imposed an additional costs of Rs 10,000 upon the Airlines and dismissed the revision petition filed by the Airlines in the matter. Earlier, the complainant lost one out of five registered \u201ccheck-in\u201d baggages during his flight. It was alleged by the Complainant before the Consumer Forum as well as Tripura State Commission that the said baggage contained goods, such as Sony Video camera, Sony Cyber shot digital camera, cosmetics and clothes, valued at Rs.90,000\/-. The Consumer Forum as well as Tripura State Commission decided in the favour of the complainant and directed the Airlines to pay Rs 50,000 to the complainant. Thereafter, the Airlines approached the National Commission against the said orders alleging that the amount awarded to the complainant was on the higher side. After perusal of material on record and hearing both the parties, NCDRC observed, \u201cthe consumer court is bound to take the \u2018down to earth\u2019 view. It must be borne in mind that a hand-baggage\/attache, without any contents, itself costs about Rs.9,000\/- to Rs.10,000\/-. The statement made by the complainant clearly mentions that the said luggage contained goods worth Rs.90,000\/-.\u201d While holding that the deficiency on the part of the Airlines stands established, NCDRC confirmed the order passed by the Consumer Forum. \u201cThe compensation already granted by the Fora below is on the lower side. We, therefore, dismiss the revision petition with costs of Rs.10,000\/- U\/s 26 of C.P. Act. The said amount of Rs.10,000\/- be paid by the petitioners, to the respondent\/complainant, within 30 days\u2019, from the date of receipt of copy of this order, otherwise, it will carry interest @ 9% p.a., till realization, \u201d NCDRC noted while dismissing the petition. [SpiceJet Ltd. v. Atanu Ghosh, 2015 SCC OnLine NCDRC 3959<\/a>, decided on November 23, 2015]<\/p>\n","protected":false},"excerpt":{"rendered":"

National Consumer Disputes Redressal Commission (NCDRC): While observing that the compensation granted by the State Commission in a case of loss of <\/p>\n","protected":false},"author":3,"featured_media":199533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[2728,4511],"class_list":["post-33141","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-compensation","tag-spicejet"],"yoast_head":"\nSpiceJet Airlines directed to compensate for lost luggage of passenger | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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Facts of the case are that the complainant Firm had\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":333935,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/10\/26\/delhi-high-court-directs-ethiopian-airlines-compensation-missing-baggage-legal-news\/","url_meta":{"origin":33141,"position":1},"title":"Delhi High Court directs Ethiopian Airlines to release Rs 2,75,000 as compensation for missing baggage of NRI passenger","author":"Arunima","date":"October 26, 2024","format":false,"excerpt":"A complaint was filed by an NRI passenger who booked a business-class ticket with Ethiopian Airlines for a non-stop flight from Nigeria to India and upon landing in Delhi, he discovered that one of his bags, containing important documents and valuables, was missing.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Delhi High Court","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":6565,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/04\/08\/air-india-directed-to-pay-compensation-for-harassing-passenger\/","url_meta":{"origin":33141,"position":2},"title":"Air India directed to pay compensation for harassing passenger","author":"Sucheta","date":"April 8, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): NCDRC has directed Air India to pay a compensation of one lakh along with the payment of price of the ticket to a harassed woman passenger, who in spite of having an open air confirmed ticket was not allowed to board a London-Delhi flight\u2026","rel":"","context":"In "Tribunals\/Commissions\/Regulatory Bodies"","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":253928,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/09\/09\/delay-in-arrival-of-train\/","url_meta":{"origin":33141,"position":3},"title":"If public transportation has to survive and compete with private players, they have to improve system and their working culture | Read SC\u2019s opinion on liability of railways towards passengers for delayed train arrival","author":"Bhumika Indulia","date":"September 9, 2021","format":false,"excerpt":"Supreme Court: While addressing the matter wherein a passenger suffered loss and agony due to delay in the arrival of train, M.R Shah and Aniruddha Bose, JJ., observed that, These are the days of competition and accountability. If public transportation has to survive and compete with private players, they have\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/09\/Supreme-Court_Colour.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":218376,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/08\/19\/ncdrc-jet-airways-directed-to-compensate-with-rs-1-lakh-passenger-on-failing-to-intimate-the-change-in-scheduled-time\/","url_meta":{"origin":33141,"position":4},"title":"NCDRC | Jet Airways directed to compensate a passenger with Rs 1 lakh on failing to intimate the change in scheduled time","author":"Bhumika Indulia","date":"August 19, 2019","format":false,"excerpt":"National Consumer Disputes Redressal Commission, New Delhi (NCDRC): Justice V.K. Jain, Presiding Member, directed Jet Airways India Limited to pay a sum of Rs 1 lakh as compensation for failing to inform the complainant about the change of time. Complainant is a doctor by profession, who booked an air ticket\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":6593,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/04\/29\/kingfisher-airlines-ltd-directed-to-deposit-rupees-twenty-five-lacs-as-compensation-in-the-consumer-welfare-fund\/","url_meta":{"origin":33141,"position":5},"title":"Kingfisher Airlines Ltd. directed to deposit Rs Twenty five lacs as compensation in the Consumer Welfare Fund","author":"Sucheta","date":"April 29, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): NCDRC has directed Kingfisher Airlines Ltd.\u00a0to deposit Rupees Twenty five lacs as compensation in the Consumer Welfare Fund of the Government of India. Said order of the Commission came upon a complaint filed by a person who booked air tickets for travelling from Delhi\u2026","rel":"","context":"In "Tribunals\/Commissions\/Regulatory Bodies"","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/33141","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=33141"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/33141\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/199533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=33141"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=33141"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=33141"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}