{"id":330155,"date":"2024-09-05T18:30:15","date_gmt":"2024-09-05T13:00:15","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=330155"},"modified":"2024-09-05T18:12:10","modified_gmt":"2024-09-05T12:42:10","slug":"nlu-ailet2022-consumer-oyo-rooms-compensation-dcdrc-legal-news","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2024\/09\/05\/nlu-ailet2022-consumer-oyo-rooms-compensation-dcdrc-legal-news\/","title":{"rendered":"Deficient service &amp; unfair trade practice shatters student\u2019s NLU dreams; DCDRC directs OYO and its listed Guesthouse to pay Rs. 16 Lakhs as compensation"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">District Consumer Disputes Redressal Commission (DCDRC), Thoothukudi:<\/span> While considering the instant complaint wherein it was alleged that due deficient services and unfair trade practices committed by OYO, the complainant&#8217;s sister&#8217;s dream of getting admission in a National Law University (NLU) in the year 2022, were shattered; the Bench of <span style=\"font-weight: bold;\">A. Thiruneela Prasad (President)<\/span>, N. Namachivayam and A. Sankar (Members) found OYO to be liable for deficiency in services and unfair trade practices and directed them to pay compensation amounting to 16 Lakhs to the complainant and his sister for shattering her dreams of getting admission in a NLU for the academic session of 2022.<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Background:<\/span> After completing her 12<span style=\"vertical-align: super;\">th<\/span> standard, the complainant&#8217;s sister started preparing for the All India Law Entrance Test (AILET), 2022 through an online private coaching center, Career Launcher in order to achieve her dream to take admission in a National Law University and become a law aspirant. The complainant stated that to seek her goal, his sister studied hard to balance her school studies and preparation for AILET entrance exam.<\/p>\n<p style=\"margin-bottom: 3%;\">AILET 2022 was to be held on 26-6-2022 from 10 AM to 11:30 AM. The examination center allocated to complainant&#8217;s sister was in Chennai, Tamil Nadu. Therefore, to attend the exam, the complainant and sister travelled from Kovilpatti to Chennai and further booked an OYO room in a hotel listed in Chennai through OYO Rooms&#8217; official app. The check-in date was 25-6-2022, 12 PM and check-out date was 27-6-2022, 11 AM. The payment for 2 days of stay amounted to Rs 1175 and the same was paid by the complainant via UPI on 24-6-2022.<\/p>\n<p style=\"margin-bottom: 3%;\">On 25-6-2022, the complainant and his sister reached the listed OYO hotel around 10:45 AM. However, when they reached the hotel, the reception informed them that the hotel management had asked OYO Rooms to delist their property from OYO App and that the hotel had to turn back guests for past 1 week due to OYO&#8217;s irresponsible act.<\/p>\n<p style=\"margin-bottom: 3%;\">Thereafter the complainant checked his phone where he saw a text message from OYO dt 25-6-2022 at 9 AM, wherein they had informed the complainant regarding change of booking and asked him to select a new hotel. The hotel receptionist tried to reach OYO official of their area, but he did not pick up the call. Resorting to OYO customer care numbers did not prove to be fruitful either. It was stated that since the complainant went to Chennai to accompany his sister to the entrance exam, he therefore was not in the state of mind to tackle the fraudulent activities of OYO and hence moved to another OYO listed hotel. However, once the complainant and his sister reached the alternate hotel, the receptionist informed them that the complainant&#8217;s booking details were not forwarded to them.<\/p>\n<p style=\"margin-bottom: 3%;\">It was stated that despite going through deep mental agony due to afore-stated events, the complainant booked another OYO room on 25-6-2022 and paid Rs. 1066 for the same. However, when they reached the 3<span style=\"vertical-align: super;\">rd<\/span> hotel, the receptionist demanded an additional payment of Rs 600 or face cancellation of their booking. With no relief in sight, the complainant had to pay the additional amount. Furthermore, when the complainant and his sister entered the allocated room, they discovered it to be in extremely unkempt condition, so much so that the pair had to check out on 26-6-2022 (day of the exam) at 7:30 AM.<\/p>\n<p style=\"margin-bottom: 3%;\">After returning to their hometown, the complainant e-mailed his ordeal and made a complaint to OYO customer support and sought refund of the booking amounts. Receiving a reply after 22 days, the complainant was instructed to file a complaint to another OYO associated e-mail that handles complaints from India. The complainant did as instructed, but he neither received any reply nor any refund.<\/p>\n<p style=\"margin-bottom: 3%;\">Hence the complainant alleged that due to nefarious activities committed by OYO, and their intention of making illegal profits, his sister could not focus on her entrance exams and received low marks and could not achieve her dream of getting admission in a NLU, thereby wasting 1 year of hard work and preparation.<\/p>\n<p style=\"font-weight: bold;\">Commission&#8217;s Assessment:<\/p>\n<p style=\"margin-bottom: 3%;\">Perusing the facts of the case and evidence presented by the complainant, the Commission noted that in a consumer complaint the onus to prove deficiency in services lies with the complainant who alleges such deficiency. The Commission pointed out that in the instant case, the complainant, with sufficient material evidence, proved deficiency in the services provided by OYO and the listed Guest House booked by the complainant.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission further noted the failure of Opposite Parties to appear before the DCDRC to disprove the case. Therefore, the DCDRC concluded that the complainant satisfactorily proved the alleged deficiency in services and unfair trade practice on part of OYO and the listed guest house, which resulted in the complainant&#8217;s sister not being able to have a steady mind while giving AILET exam and thereby losing her chance to get admission in a NLU in 2022.<\/p>\n<p style=\"margin-bottom: 3%;\">Considering the issue related to compensation, the Commission directed the Opposite Parties to refund a sum of Rs 6797 towards booking amount and travel expenses of the complainant; pay Rs 1,23,000 vis-a-vis redoing law coaching course fee expense of complainant&#8217;s sister; pay a sum of Rs 10 Lakhs as compensation for shattering the complainant&#8217;s sister dreams and aspirations; sum of Rs. 5 Lakhs as compensation for unfair trade practices and Rs 10,000 as costs of litigation.<\/p>\n<p style=\"margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">M. Gowtham v. Ritesh Agarwal, CC No. 39 of 2024, decided on 25-7-2024<\/span>]<\/p>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">Order by A. Thiruneela Prasad (President)<\/span><\/strong><\/p>\n<hr\/>\n<p>Advocates who appeared in this case:<\/p>\n<p style=\"margin-left: 18pt;\"><span style=\"font-weight: bold;\">Appearing for complainant-<\/span> S. Saravanan, Adv.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">After completing her 12<span style=\"vertical-align: super;\">th<\/span> standard, the student had started preparing for the All India Law Entrance Test, 2022 and studied hard, so that she could achieve her dream to take admission in a National Law University and become a law aspirant.<\/p>\n","protected":false},"author":3,"featured_media":317201,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[72832,72833,50169,53055,69127,30616,46221,52672],"class_list":["post-330155","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-ailet-2022","tag-all-india-law-entrance-test","tag-consumer-court","tag-dcdrc","tag-law-entrance-exam","tag-nlu","tag-oyo","tag-oyo-rooms"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Student\u2019s NLU dreams shattered; 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Furthermore, their suggestion to adjust the course fees against the enrolment of a relative was found to be unfair and contrary to consumer protection principles by DCDRC.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":318079,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/22\/charging-extra-cab-fare-actual-contracted-fare-uber-india-unfair-trade-practice-dcdrc-legal-news\/","url_meta":{"origin":330155,"position":1},"title":"DCDRC chastises Uber India; Notes that charging excess cab fare rather than the actual contracted fare during advance booking, is unfair trade practice","author":"Sucheta","date":"March 22, 2024","format":false,"excerpt":"DCDRC also held that in order to keep a check on unruly service providers such as Uber, who commit breach of commitments at the nick of time, they are required to be dealt with heavy hands and as such they must be made to deposit at least Rs.10,000 as compensation\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":328096,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","url_meta":{"origin":330155,"position":2},"title":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;","author":"Sucheta","date":"August 5, 2024","format":false,"excerpt":"\u201cThis case exemplifies the profound impact that consumer grievances can have on an individual's life. The complainant, a well-known cine artist, trusted the assurances of the opposite parties and made a significant investment in his dream home, Punjabi House, only to be met with poor workmanship and exploitation\u201d.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, 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