{"id":328096,"date":"2024-08-05T17:30:17","date_gmt":"2024-08-05T12:00:17","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=328096"},"modified":"2024-08-05T17:22:28","modified_gmt":"2024-08-05T11:52:28","slug":"pk-asokan-compensation-punjabi-house-dcdrc-legal-news","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","title":{"rendered":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">District Consumer Disputes Redressal Commission, Ernakulum (DCDRC):<\/span> The instant consumer complaint filed by actor P.K. Asokan who alleged deficiency of service and unfair trade practices by Opposite Parties owing to the poor workmanship in laying of tiles in his house and misrepresentation of their quality of the tiles used. The Bench of <span style=\"font-weight: bold;\">D.B. Binu (President)<\/span>, V. Ramachandra and Sreevidhia T.N. (Members) taking note of the facts, evidence and report of the Expert Committee, found the Opposite Parties significantly deficient in service. The Commission further found that the Opposite Parties had violated the complainant&#8217;s right to be informed, thereby indulging in unfair trade practices and consequently causing immense mental and financial agony to the complainant. Thus, the DCDRC directed the Opposite Parties to pay compensation amounting to Rs 17 Lakhs.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission observed that, &#8220;<span style=\"font-style: italic;\">This case exemplifies the profound impact that consumer grievances can have on an individual&#8217;s life. The complainant, a well-known cine artist, trusted the assurances of the opposite parties and made a significant investment in his dream home, Punjabi House, only to be met with poor workmanship and exploitation<\/span>&#8221;.<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Background:<\/span> The complainant purchased 2500 sq. ft. (800 x 800 mm) of Dyana white tiles, from the 1st opposite party for Rs. 2,75,000. The tiles were manufactured and imported by the 3rd opposite party. The 1st and 3rd opposite parties assured the complainant that the tiles were of international standard and quality, suitable for in-house use with good finishing. Based on these assurances, the complainant purchased the tiles. The 1st opposite party also recommended the name of 2nd opposite party for laying the tiles, which the complainant agreed to, and paid Rs. 1,00,000\/- for the service.<\/p>\n<p style=\"margin-bottom: 3%;\">However, the complainant discovered that the tiles were not properly adhered, there were gaps and misalignment, which caused inconvenience. The 2nd opposite party denied responsibility, attributing the issues to manufacturing defects and poor quality of the tiles supplied by the 1st and 3rd opposite parties. The complainant approached the 1st and 3rd opposite parties for rectification and replacement, however, despite the assurances of rectification given by the Opposite Parties, no action was taken by them.<\/p>\n<p style=\"margin-bottom: 3%;\">Aggrieved by the ordeal, the complainant approached the Commission alleging that the Opposite Parties engaged in unfair trade practices by misrepresenting the quality of the tiles given to the complainant. The complainant also alleged poor workmanship and lack of expertise by the 2<span style=\"vertical-align: super;\">nd<\/span> opposite party.<\/p>\n<p style=\"margin-bottom: 3%;\">The Opposite Parties rebutted the allegations and stated that the complainant has approached the Commission with unclean hands.<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Commission&#8217;s Assessment:<\/span> Perusing the matter, the Commission noted that the instant complaint is a consumer as defined under the <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726966\" target=\"_blank\" rel=\"noopener\">Consumer Protection Act, 1986<\/a>.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission further stated that the Opposite Parties&#8217; failure to provide crucial evidence, such as warranty and test reports on the quality of the tiles even after the dispute was raised to them, fortifies the argument of the Complainant that there is continuing cause of action which should be construed in favour of the consumer.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission took note of the Expert Commissioner&#8217;s report in the matter wherein significant damage was found and the Expert Commissioner assessed that the tiles were improperly laid without spacers or adhesives, leading to damage. It was also found that the estimated cost for dismantling and replacing tiles and rectification of other major damages to the house will cost approximately Rs 16,58,641. The Expert Commissioner also found that the materials used were of sound quality and met ISI specifications, however, improper laying techniques caused the damage.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission noted a clear deficiency of service on the part of the Opposite Parties. The Commission further pointed out that the 2<span style=\"vertical-align: super;\">nd<\/span> opposite party demonstrated deficient service due to poor workmanship and lack of expertise, leading to tile de-bonding. The 2<span style=\"vertical-align: super;\">nd<\/span> opposite party failed to show due diligence, good workmanship, or use quality adhesives or cement in laying the tiles. These actions amount to a deficiency in service and unfair trade practices, which caused the complainant severe mental agony.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission further found that that there was a guarantee to the tiles purchased by the complainant, and the Opposite Parties willfully suppressed the vital documents before the Commission and did not provide any such warranty details to the complainant. This action of the Opposite Parties violated the complainant&#8217;s right to be informed as per Chapter ll Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001572615\" target=\"_blank\" rel=\"noopener\">6(b)<\/a> <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726966\" target=\"_blank\" rel=\"noopener\">Consumer Protection Act, 1986<\/a>. &#8220;<span style=\"font-style: italic;\">The Right to be Informed ensures that consumers are provided with all necessary details about the quality, quantity, potency, purity, standard, and price of goods and services to protect against unfair trade practices. Consumers should seek complete information before making choices to act wisely and responsibly. This consumer right, defined under the <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726966\" target=\"_blank\" rel=\"noopener\">Consumer Protection Act, 1986<\/a>, aims to safeguard consumers from high-pressure selling techniques by providing transparency about products and services. Knowing all relevant details, including ingredients and potential side effects, allows consumers to make informed decisions and avoid deceptive practices<\/span>&#8221;.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission stated that the Opposite Parties failed to prove that there was no deficiency in service or unfair trade practice on their part. They did not provide any cogent and reliable evidence to substantiate their claims and deliberately withheld evidence. Neither the 1st opposite party nor the 3rd opposite party produced any documents to prove the warranty or the quality of the tiles through the test report which ought to have been provided to the complainant while these tiles were purchased by him. The withholding of these details constitutes unfair trade practices.<\/p>\n<p style=\"margin-bottom: 3%;\">The complainant suffered significant hardship and mental agony due to the actions of the Opposite Parties, thereby making him legally entitled to the reliefs requested in the complaint.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission thus held that the 1st and 3rd opposite parties are liable for the unfair trade practices, service deficiency, and failure to rectify the defects despite assurances. They suppressed vital documents before this Commission and did not provide any warranty details to the complainant. The 2nd opposite party is liable for poor workmanship and deficiency in service.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission thus observed that, &#8220;<span style=\"font-style: italic;\">The frustration and mental agony complainant endured while navigating the labyrinth of broken promises and unfulfilled commitments serve as a stark reminder of the vulnerability of consumers in the face of negligence (&#8230;) We are therefore of the opinion that it is our duty to ensure such injustices are curtailed and rectified, restoring faith in the consumer protection framework and affirming that the rights and dignity of ind1viduals must always be upheld<\/span>&#8221;.<\/p>\n<p style=\"margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">PK Asokan v. Peekay Tiles Centre, CC No. 209\/2018, decided on 31-07-2024<\/span>]<\/p>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">Order by DB Binu, President<\/span><\/strong><\/p>\n<hr\/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"margin-left: 18pt;\"><span style=\"font-weight: bold;\">Complainant-<\/span> Adv.T.J. Lakhmanan and Adv. P.B Jefin<\/p>\n<p style=\"margin-left: 18pt;\"><span style=\"font-weight: bold;\">OP 1-<\/span> Adv. Philip T.Varghese, Adv.Thomas T.Varghese, Adv. Achu Shubha Abraham, Adv. G.Padmakumar, Adv. Litha V.T., Adv.Afsana Ashraf, Adv. Jayasankar K, Adv. Denny Varghese, Adv.Lijo Raju, Adv.Prabha Jose, Adv. Jaisy T.A., Adv. Renji John, Adv. Reni John, Adv.Sruthi Sara Jacob.<\/p>\n<p style=\"margin-left: 18pt;\"><span style=\"font-weight: bold;\">OP 2 and 3<\/span> by Adv.Denny Varghese<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">&#8220;This case exemplifies the profound impact that consumer grievances can have on an individual&#8217;s life. The complainant, a well-known cine artist, trusted the assurances of the opposite parties and made a significant investment in his dream home, Punjabi House, only to be met with poor workmanship and exploitation&#8221;.<\/p>\n","protected":false},"author":3,"featured_media":317201,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[39605,53055,71749,71751,71750],"class_list":["post-328096","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-consumer-complaint","tag-dcdrc","tag-pk-asokan","tag-punjabi-house","tag-tilework"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Know why DCDRC granted compensation of Rs. 17 Lakhs to actor PK Asokan<\/title>\n<meta name=\"description\" content=\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019\" \/>\n<meta property=\"og:description\" content=\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/\" \/>\n<meta property=\"og:site_name\" content=\"SCC Times\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scc.online\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-05T12:00:17+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"887\" \/>\n\t<meta property=\"og:image:height\" content=\"591\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sucheta\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sucheta\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/\",\"url\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/\",\"name\":\"Know why DCDRC granted compensation of Rs. 17 Lakhs to actor PK Asokan\",\"isPartOf\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp\",\"datePublished\":\"2024-08-05T12:00:17+00:00\",\"author\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/7416b8c43cd3a0a3412cf97fc17b54fa\"},\"description\":\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019\",\"breadcrumb\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage\",\"url\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp\",\"contentUrl\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp\",\"width\":887,\"height\":591,\"caption\":\"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.scconline.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#website\",\"url\":\"https:\/\/www.scconline.com\/blog\/\",\"name\":\"SCC Times\",\"description\":\"Bringing you the Best Analytical Legal News\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.scconline.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/7416b8c43cd3a0a3412cf97fc17b54fa\",\"name\":\"Sucheta\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/530d4c250404c869212316d6351878b83f86bf27648031b1e6d4857a4bae4b88?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/530d4c250404c869212316d6351878b83f86bf27648031b1e6d4857a4bae4b88?s=96&d=mm&r=g\",\"caption\":\"Sucheta\"},\"url\":\"https:\/\/www.scconline.com\/blog\/post\/author\/legal_editor\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Know why DCDRC granted compensation of Rs. 17 Lakhs to actor PK Asokan","description":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","og_locale":"en_US","og_type":"article","og_title":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019","og_description":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019","og_url":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","og_site_name":"SCC Times","article_publisher":"https:\/\/www.facebook.com\/scc.online\/","article_published_time":"2024-08-05T12:00:17+00:00","og_image":[{"width":887,"height":591,"url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.jpg","type":"image\/jpeg"}],"author":"Sucheta","twitter_card":"summary_large_image","twitter_title":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;","twitter_misc":{"Written by":"Sucheta"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","url":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/","name":"Know why DCDRC granted compensation of Rs. 17 Lakhs to actor PK Asokan","isPartOf":{"@id":"https:\/\/www.scconline.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage"},"image":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage"},"thumbnailUrl":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp","datePublished":"2024-08-05T12:00:17+00:00","author":{"@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/7416b8c43cd3a0a3412cf97fc17b54fa"},"description":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for suffering immense mental agony due to shoddy tile work in his dream home \u2018Punjabi House\u2019","breadcrumb":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#primaryimage","url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp","contentUrl":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp","width":887,"height":591,"caption":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017"},{"@type":"BreadcrumbList","@id":"https:\/\/www.scconline.com\/blog\/post\/2024\/08\/05\/pk-asokan-compensation-punjabi-house-dcdrc-legal-news\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.scconline.com\/blog\/"},{"@type":"ListItem","position":2,"name":"DCDRC grants compensation of Rs. 17 Lakhs to actor PK Asokan for immense mental and financial agony due to shoddy tile work in his dream home &#8216;Punjabi House&#8217;"}]},{"@type":"WebSite","@id":"https:\/\/www.scconline.com\/blog\/#website","url":"https:\/\/www.scconline.com\/blog\/","name":"SCC Times","description":"Bringing you the Best Analytical Legal News","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.scconline.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/7416b8c43cd3a0a3412cf97fc17b54fa","name":"Sucheta","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/530d4c250404c869212316d6351878b83f86bf27648031b1e6d4857a4bae4b88?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/530d4c250404c869212316d6351878b83f86bf27648031b1e6d4857a4bae4b88?s=96&d=mm&r=g","caption":"Sucheta"},"url":"https:\/\/www.scconline.com\/blog\/post\/author\/legal_editor\/"}]}},"jetpack_featured_media_url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":351145,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/06\/21\/consumer-cases-arbitrability-ncdrc-cases-held-per-incuriam-dcdrc-consumer-courts-legal-news-scc-times\/","url_meta":{"origin":328096,"position":0},"title":"&#8216;Consumer disputes are non-arbitrable&#8217;; District Commission holds NCDRC&#8217;s Two verdicts as per incuriam","author":"Sucheta","date":"June 21, 2025","format":false,"excerpt":"\u201cOn one side is judicial propriety and on the other, severe contempt. Yet this Commission will take this risk and make attempt to set legal principles clearly for the purposes of upholding judicial federalism\u201d.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":317579,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/18\/dead-cockroach-soup-expired-bread-irctc-compensation-consumer-rights-dcdrc-legal-news\/","url_meta":{"origin":328096,"position":1},"title":"Dead Cockroach in Soup and Expired Bread; DCDRC directs IRCTC and on-board caterers to compensate for mental agony caused due to serving of unhygienic food","author":"Sucheta","date":"March 18, 2024","format":false,"excerpt":"What promised to be a comfort bowl of hot soup and bread, turned out to be an unhygienic mess for the complainant and his family travelling in Executive Class coach of New Delhi to Chandigarh Shatabdi Express.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":321848,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/05\/10\/airbnb-compensation-parent-infant-injured-negligence-dcdrc-legal-news\/","url_meta":{"origin":328096,"position":2},"title":"DCDRC directs Airbnb to pay Rs 5000 to the parents of the 6-month-old infant who was negligently injured by the caretaker during check- out","author":"Sucheta","date":"May 10, 2024","format":false,"excerpt":"While cleaning the room during check-out, the caretaker of the resort pulled the sheets from the bed on which the complainant\u2019s 6-month-old child was sleeping wrapped in a blanket. As a result, the child fell on the floor and suffered injuries.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":298890,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/08\/08\/amazon-defective-item-return-policy-dispute-dcdrc-directs-compensation\/","url_meta":{"origin":328096,"position":3},"title":"[Deficiency in service] DCDRC directs Amazon to compensate for defective telescope","author":"Ridhi","date":"August 8, 2023","format":false,"excerpt":"Amazon defended its case saying that it was merely an online platform and not the seller of such defective telescope, contending that there was no deficiency in service.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"district consumer disputes redressal commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":323158,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/05\/29\/wedding-booking-cancelled-le-meridian-money-refund-army-officer-dcdrc-lko-legal-news\/","url_meta":{"origin":328096,"position":4},"title":"DCDRC, Lucknow directs Jaipur&#8217;s Le Meridian Hotel to refund Rs 25 Lakhs to retd. Army Officer, who had to cancel booking of his daughter&#8217;s wedding due to Covid-19","author":"Sucheta","date":"May 29, 2024","format":false,"excerpt":"Relying on the principle of Equity, the Commission stated that a compensation of 25 lakhs is justifiable given that the resort did not incur any expense for the wedding arrangements.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":341900,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/02\/20\/pvr-pay-punitive-damages-wasting-moviegoer-time-display-ads-showtime-tickets-dcdrc-legal-news\/","url_meta":{"origin":328096,"position":5},"title":"DCDRC directs PVR to pay punitive damages for wasting moviegoer&#8217;s time by playing ads beyond showtime mentioned in the movie tickets","author":"Sucheta","date":"February 20, 2025","format":false,"excerpt":"The DCDRC noted that in the new era, time is considered money, and no one has the right gain benefit out of other\u2019s time and money.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/328096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=328096"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/328096\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/317201"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=328096"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=328096"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=328096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}