{"id":320144,"date":"2024-04-16T18:00:14","date_gmt":"2024-04-16T12:30:14","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=320144"},"modified":"2024-04-22T11:35:41","modified_gmt":"2024-04-22T06:05:41","slug":"delhi-hc-service-by-means-of-email-whatsapp-number-mentioned-in-the-agreement-is-sufficient-scctimes","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2024\/04\/16\/delhi-hc-service-by-means-of-email-whatsapp-number-mentioned-in-the-agreement-is-sufficient-scctimes\/","title":{"rendered":"Delhi High Court refers dispute to Arbitration after finding service by email and WhatsApp sufficient"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Delhi High Court:<\/span> Petitioner had filed the petition under Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001544910\" target=\"_blank\" rel=\"noopener\">11<\/a> of the <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726958\" target=\"_blank\" rel=\"noopener\">Arbitration and Conciliation Act, 1996<\/a> (&#8216;the Act&#8217;) for appointment of an arbitrator to adjudicate disputes between the parties under the lease agreement dated 21-03-2018 (&#8216;the agreement&#8217;). <span style=\"font-weight: bold;\">Prateek Jalan, J.<\/span>, opined that although service by e-mail and WhatsApp was sufficient, it might also be noted in the agreement itself that respondent&#8217;s address for the purpose of correspondence was the same address at which service was attempted. The Court opined that considering that service upon the respondents had been duly affected by e-mail and WhatsApp on 20-02-2024, it was not necessary to await the respondents&#8217; appearance any further. Thus, the Court opined that prima facie there existed an arbitration agreement between the parties and the arbitration proceedings had been duly invoked against Respondents 1 and 2. Accordingly, the Court referred the disputes between the parties to arbitration under the aegis of Delhi International Arbitration Centre, Shershah Road, New Delhi (&#8216;DIAC&#8217;). The Court requested DIAC to nominate arbitrator from its panel, and the arbitration proceedings would be governed by the Rules of DIAC, including the remuneration of the arbitrator.<\/p>\n<p style=\"font-weight: bold;\">Background<\/p>\n<p style=\"margin-bottom: 3%;\">In the present case, parties to the agreement were petitioner and Respondent 1, a partnership firm represented by Respondent 2. Respondent 3 was stated to be the other partner of Respondent 1, but petitioner stated that no claim was sought to be agitated against it. The agreement was for lease of vehicles by Respondent 1 from petitioner and it contained an arbitration clause which provided for adjudication of disputes by arbitration at New Delhi as per the Rules of Delhi International Arbitration Centre. Further, under the same clause, Courts in New Delhi had also been vested with exclusive jurisdiction under the agreement.<\/p>\n<p style=\"margin-bottom: 3%;\">Subsequently, disputes arose between the parties, and petitioner invoked arbitration by a legal notice dated 31-12-2022 addressed to Respondents 1 and 2. Petitioner proposed to respondent, names of three persons to be appointed as the arbitrator but there was no response from respondents. Thereafter, notice was issued on 04-12-2023 and directions were given from time to time regarding completion of service.<\/p>\n<p style=\"margin-bottom: 3%;\">By order dated 12-01-2024, petitioner was directed to serve respondents by e-mail and WhatsApp at the addresses and phone numbers mentioned in the agreement. Petitioner filed an affidavit of service dated 22-02-2024, which demonstrated that e-mail and WhatsApp service was affected on 20-02-2024. Subsequently, by order dated 06-03-2024, petitioner was also permitted to serve the respondents through registered post and speed post at the address mentioned in the memo of the parties. However, the Joint Registrar had recorded that in the order dated 04-04-2024, as per Speed Post tracking report valid service had not been affected.<\/p>\n<p style=\"font-weight: bold;\">Analysis, Law, and Decision<\/p>\n<p style=\"margin-bottom: 3%;\">The Court opined that it was nonetheless clear that respondents had been duly served by e-mail and WhatsApp. The Court further observed that e-mail address and mobile number of respondents was mentioned in the agreement itself and the affidavit of service dated 28-03-2024, affirmed by petitioner&#8217;s authorized representative demonstrated service by both these modes.<\/p>\n<p style=\"margin-bottom: 3%;\">The Court opined that although service by e-mail and WhatsApp was sufficient, it might also be noted in the agreement itself that respondent&#8217;s address for the purpose of correspondence was the same address at which service was attempted. The notice invoking arbitration sent to the same address was reported to be delivered, but in the speed post report by which petition was sent to the address, it was stated that no such person was available at the address.<\/p>\n<p style=\"margin-bottom: 3%;\">The Court opined that considering that service upon the respondents had been duly affected by e-mail and WhatsApp on 20-02-2024, it was not necessary to await the respondents&#8217; appearance any further. Thus, the Court opined that prima facie there existed an arbitration agreement between the parties and the arbitration proceedings had been duly invoked against Respondents 1 and 2. Accordingly, the Court referred the disputes between the parties to arbitration under the aegis of DIAC. The Court requested DIAC to nominate arbitrator from its panel, and the arbitration proceedings would be governed by the Rules of DIAC, including the remuneration of the arbitrator. The arbitrator was requested to furnish a declaration under Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001544912\" target=\"_blank\" rel=\"noopener\">12<\/a> of the <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726958\" target=\"_blank\" rel=\"noopener\">Act<\/a>, prior to entering upon the reference.<\/p>\n<p style=\"margin-bottom: 3%;\">The Court clarified that as the respondents had not entered appearance in these proceedings, they would be duly served in accordance with the DIAC Rules, in the arbitration proceedings also. Further, all the rights and contention of the parties on maintainability of the claims and on merits, were left open for adjudication by the arbitrator.<\/p>\n<p style=\"margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">Lease Plan India (P) Ltd. v. Rudraksh Pharma Distributor, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/6A5719i8\" target=\"_blank\" rel=\"noopener\">2024 SCC OnLine Del 2687<\/a>, Order dated 10-04-2024<\/span>]<\/p>\n<hr\/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"margin-left: 18pt;\"><span style=\"font-weight: bold;\">For the Petitioner:<\/span> Akhilesh Pradhan, Advocate.<\/p>\n<h3 style=\"color: #000080;\">Buy Arbitration and Conciliation Act, 1996 &nbsp; <a href=\"https:\/\/www.ebcwebstore.com\/product_info.php?products_id=382\" target=\"_blank\" rel=\"noopener\">HERE<\/a><\/h3>\n<p style=\"margin-bottom: 3%;\"><a href=\"https:\/\/www.ebcwebstore.com\/product_info.php?products_id=382\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/arbitration-and-conciliation-act-1996-191x300.png\" alt=\"arbitration and conciliation act, 1996\" width=\"191\" height=\"300\" class=\"aligncenter size-large wp-image-294803\" srcset=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/arbitration-and-conciliation-act-1996-191x300.png 191w, https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/arbitration-and-conciliation-act-1996-38x60.png 38w, https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/arbitration-and-conciliation-act-1996.png 620w\" sizes=\"auto, (max-width: 191px) 100vw, 191px\" \/><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">&#8220;The notice invoking arbitration sent to the same address was reported to have been delivered, but in the Speed Post report, by which the petition was sent to the address, it is stated that no such person is available at the address.&#8221;<\/p>\n","protected":false},"author":67520,"featured_media":314886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,10],"tags":[2998,3226,10131,2543,17071,2787,67616,16151],"class_list":["post-320144","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-highcourts","tag-Agreement","tag-arbitration","tag-arbitration-and-conciliation-act","tag-Delhi_High_Court","tag-email","tag-service","tag-sufficient","tag-whatsapp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service by means of email and WhatsApp number mentioned in the agreement is sufficient: Delhi HC| SCC Times<\/title>\n<meta name=\"description\" content=\"Delhi High Court opined that prima facie there 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sending notice u\/s 21 of Arbitration Act not sufficient; receipt of notice is prerequisite for commencement of proceedings: Delhi HC","author":"Editor","date":"June 15, 2024","format":false,"excerpt":"In the present case, the notice has not been sent to the complete address which results in incomplete service of notice.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Delhi High Court","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/02\/Delhi-High-Court.webp?resize=525%2C300&ssl=1 1.5x, 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The arbitration agreement must form a part of documents\/communication exchange between the parties.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"WhatsApp valid arbitration agreement","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/image-10-2.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/image-10-2.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/image-10-2.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/image-10-2.webp?resize=700%2C400&ssl=1 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