{"id":317579,"date":"2024-03-18T10:00:15","date_gmt":"2024-03-18T04:30:15","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=317579"},"modified":"2024-03-18T09:29:34","modified_gmt":"2024-03-18T03:59:34","slug":"dead-cockroach-soup-expired-bread-irctc-compensation-consumer-rights-dcdrc-legal-news","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/18\/dead-cockroach-soup-expired-bread-irctc-compensation-consumer-rights-dcdrc-legal-news\/","title":{"rendered":"Dead Cockroach in Soup and Expired Bread; DCDRC directs IRCTC and on-board caterers to compensate for mental agony caused due to serving of unhygienic food"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">District Consumer Disputes Redressal Commission (DCDRC), Chandigarh:<\/span> While considering the instant consumer complaint regarding extremely unhygienic food which was served by IRCTC i.e. expired bread and soup which had a dead cockroach in it; the Bench of <span style=\"font-weight: bold;\">Pawanjit Singh (President)<\/span> and Suresh Kumar Sardana (Member) partly allowing the complaint directed IRCTC and other connected opposite parties to pay compensation of Rs 10,000 for mental agony and harassment caused to the complainant.<\/p>\n<p style=\"margin-bottom: 3%;\">The complainant and his family were travelling in the Executive Class coach of New Delhi to Chandigarh Shatabdi Express (NDLSW CDG SHTBDI No.12045). During journey, they were served hot soup and bread by the on-board catering staff of the train.<\/p>\n<p style=\"margin-bottom: 3%;\">After partaking some soup, the complainant noticed a dead cockroach in the soup bowl and immediately informed the catering staff. The complainant also brought the said fact to the notice of the co-passengers and clicked the photographs of the unhygienic food and lodged a complaint in IRCTC complaint booklet.<\/p>\n<p style=\"margin-bottom: 3%;\">Thereafter the complainant checked the date of packaging of all the food items which were served and was shocked to notice that the bread served along with the soup had expired. It was also noticed that other passengers in the train were also served the same expired bread. Subsequently, the complainant lodged another complaint <span style=\"font-style: italic;\">qua<\/span> the bread.<\/p>\n<p style=\"margin-bottom: 3%;\">The complainant even raised his grievance over social media by tweeting his ordeal to the Railway Ministry on X (formerly known as Twitter).<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-style: italic;\">Per contra<\/span>, the opposite parties resisted the complaint and reiterated their commitment to ensure absolute tourism experience to the buyers in the matter of utmost efficiency. It is further alleged that the issue in dispute has already been resolved\/settled which fact has been concealed by the complainant and has filed false and frivolous complaint and the complaint is liable to be dismissed with cost.<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Commission&#8217;s Assessment:<\/span> Perusing the facts and evidence attached by the complainant, the Commission noted that it is clear from the documentary evidence that the opposite parties did serve unhygienic food to the complainant and his family and the same amounts to deficiency in service and unfair trade practice on part of the opposite parties.<\/p>\n<p style=\"margin-bottom: 3%;\">The Commission further noted that there is nothing on record to show that complainant had already settled the dispute with the opposite parties. Therefore, the Commission partly allowed the complaint and along with the afore-stated compensation, it also directed the opposite parties to pay costs litigation amounting to Rs 5000.<\/p>\n<p style=\"margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">Rahil Mahajan v. IRCTC Ltd., CC No. 437\/2023, decided on 06-03-2024<\/span>]<\/p>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">Order by Pawanjit Singh, President<\/span><\/strong><\/p>\n<hr\/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"margin-left: 18pt;\">Arjun Dosanj, Advocate for complainant<\/p>\n<p style=\"margin-left: 18pt;\">Saksham Arora, Advocate for OP No.1<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">What promised to be a comfort bowl of hot soup and bread, turned out to be an unhygienic mess for the complainant and his family travelling in Executive Class coach of New Delhi to Chandigarh Shatabdi Express.<\/p>\n","protected":false},"author":3,"featured_media":317201,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[66482,66484,2728,43026,53055,66486,11521,66487,3689,66485,31462,66481,66488,66483],"class_list":["post-317579","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-bread-and-soup","tag-catering","tag-compensation","tag-consumer-rights","tag-dcdrc","tag-dead-cockroach-in-soup","tag-deficiency-in-service","tag-expired-bread","tag-IRCTC","tag-jaago-grahak-jaago","tag-mental-agony","tag-railway-food","tag-shatabdi-express","tag-unhygienic-food"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Dead Cockroach in Soup and Expired Bread; DCDRC directs IRCTC to compensate for mental agony<\/title>\n<meta name=\"description\" content=\"What promised to be a comfort bowl of hot soup and bread, turned out to be an unhygienic mess for the complainant and his family travelling in Shatabdi Express.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/18\/dead-cockroach-soup-expired-bread-irctc-compensation-consumer-rights-dcdrc-legal-news\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Dead Cockroach in Soup and Expired Bread; DCDRC directs IRCTC and on-board caterers to compensate for mental agony caused due to serving of unhygienic food\" \/>\n<meta property=\"og:description\" content=\"What promised to be a comfort bowl of hot soup and bread, turned out to be an unhygienic mess for the complainant and his family travelling in Shatabdi Express.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/18\/dead-cockroach-soup-expired-bread-irctc-compensation-consumer-rights-dcdrc-legal-news\/\" \/>\n<meta property=\"og:site_name\" content=\"SCC Times\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scc.online\/\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-18T04:30:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"887\" \/>\n\t<meta property=\"og:image:height\" content=\"591\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Sucheta\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Dead Cockroach in Soup and Expired Bread; 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