{"id":315606,"date":"2024-02-29T10:30:36","date_gmt":"2024-02-29T05:00:36","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=315606"},"modified":"2024-02-29T10:48:44","modified_gmt":"2024-02-29T05:18:44","slug":"pfrda-notifies-redressal-of-subscriber-grievance-second-amendment-regulations-2024-legal-news","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2024\/02\/29\/pfrda-notifies-redressal-of-subscriber-grievance-second-amendment-regulations-2024-legal-news\/","title":{"rendered":"PFRDA decreases turnaround time for grievance redressal to 21 days"},"content":{"rendered":"
\n

On 21-2-2024, the Pension Fund Regulatory and Development Authority (‘PFRDA’)<\/span> notified the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) (Second Amendment) Regulations, 2023<\/span> to amend the Pension Fund Regulatory and Development Authority (Redressal of Subscriber Grievance) Regulations, 2015<\/a>. The provisions came into force on 21-2-2024.<\/p>\n

Key Points:<\/p>\n

    \n
  1. \n

    Now, under these Regulations “intermediary”<\/span> will also include any other employer or entity in the non-government sector which has covered its employees under the National Pension system.<\/p>\n<\/li>\n

  2. \n

    Regulation 3 relating to “Grievance Redressal Policy”<\/span> has been revised mandating:<\/p>\n

      \n
    • \n

      every intermediary to have a board approved policy for redressal of subscriber grievances.<\/p>\n<\/li>\n

    • \n

      to prominently place the details of internal grievance redressal mechanism along with the address and contact details of Ombudsman in public domain.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n

    • \n

      This amendment modifies Regulation 4 relating to “Filing of Grievance Redressal Policy”<\/span> whereby every 2-level grievance redressal policy has to be filed with PFRDA and with the National Pension System Trust (‘NPS Trust’)<\/span>.<\/p>\n

      Earlier<\/span>, it was only filed with PFRDA.<\/p>\n<\/li>\n

    • \n

      Regulation 6 relating to “Turnaround times for grievance redressal”<\/span> has been modified according to which if the grievance remains unresolved on the expiry of 21 days after its receipt at the NPS Trust, the complainant can file an appeal with the Ombudsman.<\/p>\n

      Earlier<\/span>, the time limit granted to NPS Trust was 30 days and after its expiration the complainant was to file only a representation with the Ombudsman.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

      On expiration of turnaround time, complainant can file appeal with the Ombudsman.<\/p>\n","protected":false},"author":67515,"featured_media":315627,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,15],"tags":[65858,16491,65317,65857],"class_list":["post-315606","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legislationupdates","category-rules_regulations","tag-grievance-redressal-policy","tag-pension-fund-regulatory-and-development-authority","tag-pfrda","tag-redressal-of-subscriber-grievance"],"yoast_head":"\nPFRDA (Redressal of Subscriber Grievance) (2nd Amendment) Regulations, 2023 | SCC Times<\/title>\n<meta name=\"description\" content=\"Pension Fund Regulatory and Development Authority notified the PFRDA (Redressal of Subscriber Grievance) (Second Amendment) Regulations, 2023 to amend the PFRDA 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The details are as under: Partial withdrawal during the service: The Pension Fund Regulatory and Development Authority (PFRDA), with an objective to meet the subscriber\u2019s sudden financial requirement enrolled under NPS, has\u2026","rel":"","context":"In "Business News"","block_context":{"text":"Business News","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/business_news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/05\/Pension.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/05\/Pension.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/05\/Pension.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/05\/Pension.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/05\/Pension.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":352547,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/07\/06\/regulations-to-operationalize-unified-pension-scheme\/","url_meta":{"origin":315606,"position":2},"title":"PFRDA notifies Regulations to operationalize the Unified Pension Scheme","author":"Kriti","date":"July 6, 2025","format":false,"excerpt":"The Unified Pension Scheme was introduced to strengthen retirement security for Central Government employees through transparency, flexible and tax-efficient options.","rel":"","context":"In "Legislation Updates"","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"Unified Pension Scheme","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/Unified-Pension-Scheme.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/Unified-Pension-Scheme.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/Unified-Pension-Scheme.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/07\/Unified-Pension-Scheme.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":127041,"url":"https:\/\/www.scconline.com\/blog\/post\/2017\/04\/26\/pfrda-smoothens-process-of-registration-of-retirement-advisers\/","url_meta":{"origin":315606,"position":3},"title":"PFRDA smoothens process of registration of ‘Retirement Advisers’\u00a0","author":"Saba","date":"April 26, 2017","format":false,"excerpt":"In order to smoothen the process of registration of Retirement Advisers, Pension Fund Regulatory and Development Authority (PFRDA) has transformed the process of submitting application from physical mode to online mode. The applicants can now submit their application online and upload scanned images of all the required documents. This will\u2026","rel":"","context":"In "Hot Off The Press"","block_context":{"text":"Hot Off The Press","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/hot_off_the_press\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":355946,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/08\/07\/pfrda-launches-pfrda-connect-to-enhance-digital-engagement-pension-fund-regulation\/","url_meta":{"origin":315606,"position":4},"title":"PENSION FUND| UPGRADED PFRDA CONNECT website: Gateway to improved transparency and accessibility","author":"Kriti","date":"August 7, 2025","format":false,"excerpt":"The upgraded website offers an enhanced user experience, enriched content structure, intuitive navigation, and improved functionality.","rel":"","context":"In "Legislation Updates"","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"Pension Fund Regulation","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/08\/Pension-Fund-Regulation.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/08\/Pension-Fund-Regulation.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/08\/Pension-Fund-Regulation.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/08\/Pension-Fund-Regulation.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":112981,"url":"https:\/\/www.scconline.com\/blog\/post\/2017\/03\/08\/clarification-by-pension-fund-regulatory-and-development-authority-on-transfer-of-amount-from-recognized-provident-fund-superannuation-fund-to-national-pension-scheme\/","url_meta":{"origin":315606,"position":5},"title":"Clarification by Pension Fund Regulatory and Development Authority on transfer of amount from Recognized Provident Fund & Superannuation Fund to National Pension Scheme","author":"Saba","date":"March 8, 2017","format":false,"excerpt":"In the budget of 2016-17, the Government had announced that the subscribers from recognised Provident Funds and Superannuation Funds would be able to transfer their corpus from these funds to National Pension System (NPS) without any tax implication.\u00a0With the NPS gaining momentum vis-\u00e0-vis other retirement products and a number of\u2026","rel":"","context":"In "Hot Off The Press"","block_context":{"text":"Hot Off The Press","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/hot_off_the_press\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/315606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/67515"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=315606"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/315606\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/315627"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=315606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=315606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=315606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}