{"id":308286,"date":"2023-12-02T17:00:27","date_gmt":"2023-12-02T11:30:27","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=308286"},"modified":"2023-12-02T17:19:37","modified_gmt":"2023-12-02T11:49:37","slug":"speed-post-sender-consumer-protection-act-postal-department-liablity-deficiency-of-service-scdrc-legal-news","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/02\/speed-post-sender-consumer-protection-act-postal-department-liablity-deficiency-of-service-scdrc-legal-news\/","title":{"rendered":"Speed post sender is a consumer under Consumer Protection Act; Postal Dept. cannot escape liability by virtue of S 6 of Indian Post Office Act, 1898, SCDRC reiterates"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"margin-bottom: 3%;\"><span style=\"font-weight: bold;\">State Consumer Disputes Redressal Commission, Patna:<\/span> While deliberating over the instant appeal filed by Superintendent of Post Offices, Rohtas, wherein they were aggrieved by the order of DCDRC holding the postal department liable for delayed delivery of the complainant&#8217;s speed post; the Bench comprising of <span style=\"font-weight: bold;\">Sanjay Kumar, J., (President)*<\/span> and Ram Prawesh Das (Member), upheld decision of the District Commission and reiterated the position taken by the NCDRC in <span style=\"font-style: italic;\">Dr. Ravi Agarwal<\/span> v. <span style=\"font-style: italic;\">Speed Post, Rajasthan University<\/span>, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/3wlc009D\" target=\"_blank\" rel=\"noopener\">2019 SCC OnLine NCDRC 690<\/a>, that person who has sent a speed post, is a consumer under <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002726966\" target=\"_blank\" rel=\"noopener\">Consumer Protection Act, 1986<\/a> as he had paid the charges for the same. It was further stated that Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001524663\" target=\"_blank\" rel=\"noopener\">6<\/a> of <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002927388\" target=\"_blank\" rel=\"noopener\">Indian Post Office Act, 1898<\/a> does not seem to be applicable and Consumer Protection Act is not in derogation of any other law in force for the time being.<\/p>\n<p style=\"margin-bottom: 3%;\">The complainant&#8217;s son had sent an application for his admission in M.Sc. (Biotechnology) course in JNU, Delhi, via speed post on 22-06-2012. The post was supposed to reach its destination latest on 27-06-2012. However, due to negligence of the postal department, delivery of the speed post was delayed by 19 days, and consequently, the complainant&#8217;s son lost his opportunity to be admitted in the afore-stated course.<\/p>\n<p style=\"margin-bottom: 3%;\">The complainant wanted to know the reason for the said delay, but the postal department did not furnish any reason. The complainant thus knocked the doors of the District Consumer Commission, Rohtas for monetary compensation of Rs 3,00,000. Complainant contended that due to the negligence of the postal department, his son could not get admission in JNU&#8217;s M.Sc. (Biotechnology) course and that this negligence amounts to deficiency in services.<\/p>\n<p style=\"margin-bottom: 3%;\">The District Commission had held the postal department liable and awarded the complainant compensation of Rs 50,000 as well as Rs 10,000 as cost of litigation.<\/p>\n<p style=\"margin-bottom: 3%;\"><span style=\"font-style: italic;\">Per contra<\/span>, the postal department argued that they are immune from any liability for loss, delay, damage or mis-delivery of any postal article in course of transmission by post (except through express terms) by the virtue of Section <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0001524663\" target=\"_blank\" rel=\"noopener\">6<\/a> of <a href=\"https:\/\/www.scconline.com\/DocumentLink.aspx?q=JTXT-0002927388\" target=\"_blank\" rel=\"noopener\">Indian Post Office Act, 1898<\/a>.<\/p>\n<p style=\"margin-bottom: 3%;\">Perusing the case and the contention, the State Commission relied on cases decided by NCDRC wherein the National Commission had clearly held that sender of the speed post is a consumer as defined in Consumer Protection Act and the postal department cannot escape its liability.<\/p>\n<p style=\"margin-bottom: 3%;\">With the afore-stated perusal and reliance on precedents, the State Commission did not find any infirmity in the order passed by the District Commission.<\/p>\n<p style=\"margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">Superintendent of Post Offices v. Premnath Singh, Appeal No. 262 of 2019, decided on 17-11-2023<\/span>]<\/p>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">*Order by Justice Sanjay Kumar, President<\/span><\/strong><\/p>\n<hr\/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"margin-left: 18pt;\">Appellant- Sudhir Kumar Tiwari, Advocate<\/p>\n<p style=\"margin-left: 18pt;\">Respondent\/complainant- Ashok Kumar, Advocate<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p style=\"font-style: italic;\">State Commission relying on NCDRC precedents, upheld District Consumer Commission&#8217;s decision to hold the Postal Department liable for delayed delivery of a speed post by 19 days which resulted the complainant&#8217;s son to miss his chance to get admission in JNU.<\/p>\n","protected":false},"author":3,"featured_media":308298,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[62822,53055,30828,3095,18461,12021,47982,40675],"class_list":["post-308286","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-consumer-cases","tag-dcdrc","tag-jnu","tag-NCDRC","tag-post-office","tag-postal-department","tag-scdrc","tag-speed-post"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Sender of a speed post is a consumer under Consumer Protection Act: SCDRC<\/title>\n<meta name=\"description\" content=\"The State Consumer Court reiterated that Postal Department cannot escape liability by virtue of S 6 of Indian Post Office Act, 1898.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/02\/speed-post-sender-consumer-protection-act-postal-department-liablity-deficiency-of-service-scdrc-legal-news\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Speed post sender is a consumer under Consumer Protection Act; 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therefore, SCDRC basing its decision on the same, was bad in law.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":92601,"url":"https:\/\/www.scconline.com\/blog\/post\/2016\/12\/16\/order-of-state-commission-imposing-compensation-upon-postal-department-for-delay-in-delivery-upheld\/","url_meta":{"origin":308286,"position":1},"title":"Order of State Commission imposing compensation upon Postal Department for delay in delivery, upheld","author":"Saba","date":"December 16, 2016","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0NCDRC has upheld an order of Rajasthan State Commission vide which Rs 25,000 has been imposed upon Postal Department for delay in delivery of an application form of a man for the post of a Civil Judge which made him miss the chance. 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