{"id":274655,"date":"2022-09-29T09:00:57","date_gmt":"2022-09-29T03:30:57","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=274655"},"modified":"2022-09-29T09:00:57","modified_gmt":"2022-09-29T03:30:57","slug":"ncdrc-offer-of-possession-apartment-no-amenities-arbitrary-deduction-of-earnest-money-whether-mahindra-homes-liable-deficient-service-money-refund-agreements-consumer-legal-news-and-updat","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2022\/09\/29\/ncdrc-offer-of-possession-apartment-no-amenities-arbitrary-deduction-of-earnest-money-whether-mahindra-homes-liable-deficient-service-money-refund-agreements-consumer-legal-news-and-updat\/","title":{"rendered":"Offer of possession of apartments without the amenities promised and arbitrary deduction of earnest money; Read to know whether NCDRC found Mahindra Homes liable for deficient service?"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"text-indent: 18pt;\">&#160; &#160;<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><b>National Consumer Disputes Redressal Commission (NCDRC)<\/b>: The Bench of S.M. Kanitkar (Presiding Member) and Binoy Kumar (Member) while deliberating upon the instant complaints seeking refund of amount paid against the total consideration of the flat booked along with interest; observed and held that Mahindra Homes and Ireo Pvt. Ltd., have committed deficiency in service vis-a-vis providing the complainants their apartment along with the amenities promised, and since the builder had deducted 10% of total sale consideration, hence the amount of earnest money deducted was not correct, especially when the complainants were not at fault.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><b>Relevant Facts of the Case<\/b>: The <b>complainants booked an apartment<\/b> (hereinafter unit) under the &#8220;<i>Project Luminare<\/i>&#8221; initiated by the opposite parties (Mahindra Homes and Ireo Pvt. Ltd.) <b>on 10-10-2014<\/b>. The basic sale price was Rs. 3 crore 52 lakhs and 23 thousand and the complainant paid a booking amount of 15 Lakhs. Thereafter, via <b>provisional allotment letter dated 26-11-2014, the opposite parties allotted the unit to the complainants<\/b>.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">As per the complainants, the <b>opposite parties executed an Apartment Buyer&#8217;s Agreement<\/b> with them <b>on 04-05-2015<\/b>. Prior to execution of this Agreement, the complainants paid an amount of Rs. 86,70,436 towards consideration of the unit. The complainants stated that all in all, they paid Rs. 1,30, 05,655 against the total consideration. The complainants further stated that the Agreement had several one-sided, arbitrary clauses and they were unbale to negotiate those with the opposite parties. On <b>28-03-2019, the complainants received the offer of possession<\/b> and to execute the conveyance deed within 60 days, making the final payment of Rs. 3,41,17,818.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">The complainants then visited the site only to discover that the opposite parties had failed to provide the promised amenities such as- a state of the art clubhouse with banquet halls and basketball courts, golf course, kids&#8217; playing area, gym etc.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><b>Contentions<\/b>: The complainants alleged mischievous concealment of the actual carpet area and super are by the opposite parties in order to overcharge the complainants.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">It was also submitted that the opposite parties did not present their plans to the Haryana Real Estate Regulatory Authority. The complainants also submitted that despite them raising these concerns before the opposite parties, no action was taken to cure the defects. They also complained of harassment by the opposite parties.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><b>The main grievance raised by the complainant was that the opposite parties had arbitrarily deducted the earnest money and had not completed the project as per the Agreement.<\/b><\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><i>Per contra<\/i>, the opposite parties argued that they had made their offer of possession within the time period stipulated in <b>clause 4.3<\/b> of the Apartment Buyer&#8217;s Agreement. It was also argued that nowhere the opposite party had promised any sort of amenities. They also denied any concealment vis-a-vis the actual carpet area.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">The opposite parties also submitted that carpet area details were given to the HRERA authorities in 2017, whereas their agreement with the complainants was finalized before RERA came into effect in 2016; which is why carpet area details were not found in HRERA records.<\/p>\n<p><b>Observations and Decision:<\/b><\/p>\n<ul>\n<li>\n<p>The Commission noted that the opposite parties had defined &#8220;apartment&#8221; in their Agreement to mean only the unit allotted to the complainants and not amenities. The Commission rejected the contention of the opposite parties that Schedule VII of the Agreement enshrining the amenities was not mentioned anywhere in the Agreement, it pointed out that <b>clause 3.2<\/b> of the Agreement clearly mentions Schedule VII. The Commission also pointed out that the amenities are mentioned in the brochure as well, therefore it was prudent that they should be completed along with the completion of the apartment.<\/p>\n<\/li>\n<li>\n<p>The Commission noted that the allotment letter was issued in 2014; the Agreement came into existence in 2015. It was observed that as per the Agreement the project was scheduled to be completed within 5 years and 3 months from the date of excavation (15-01-2015). Technically the possession should have been offered on 15-04-2020, but the opposite parties offered the possession on 28-03-2019.<\/p>\n<\/li>\n<li>\n<p>The Commission pointed out that the offer of possession was made on 28-03-2019, and the opposite parties had submitted that the facilities stated in Schedule VII are in Phase II of the Complex and would be provided along with Phase II. The Bench also noted the opposite parties&#8217; submission that they had obtained occupancy certificate for Phase II on 06-09-2021, which means that was an unexplained delay of 2 years, including delay in executing the Agreement.<\/p>\n<\/li>\n<li>\n<p>The Commission thus decided that clauses 4.3 must be read in consonance with clause 3.2 and since the opposite parties have obtained the occupancy certificate for Phase II, and an unexplained delay on their part means that the opposite parties have committed deficiency in service.<\/p>\n<\/li>\n<li>\n<p style=\"margin-bottom: 3%;\">The Commission partly allowed the complaints and directed Mahindra and Ireo to forfeit only the booking amount and refund the balance to the complainants within 6 weeks of this order.<\/p>\n<\/li>\n<\/ul>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">[<span style=\"font-weight: bold; color: #632423;\">Hemant Narang v. Mahindra Homes Pvt. Ltd., Consumer Complaint No. 384, decided on 26-08-2022<\/span>]<\/p>\n<hr\/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"text-indent: 18pt;\">Complainants: Kapil Madan, Advocate<\/p>\n<p style=\"text-indent: 18pt;\">Opposite Parties: Shweta Bharti, Sukriti R. Kapoor, Eshita Bhasin, Aviral Tripathi, Advocates<\/p>\n<hr\/>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">*Sucheta Sarkar, Editorial Assistant has prepared this brief.<\/span><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>&#160; &#160; National Consumer Disputes Redressal Commission (NCDRC): The Bench of S.M. Kanitkar (Presiding Member) and Binoy Kumar (Member) while deliberating upon <\/p>\n","protected":false},"author":67011,"featured_media":274682,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[52046,43667,14601,11241,52047,52048,3095,52049,2634,4132,2532,25424,2787],"class_list":["post-274655","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-amenities","tag-apartments","tag-consumer","tag-consumer-protection","tag-ireo","tag-mahindra","tag-NCDRC","tag-occupancy","tag-possession","tag-real-estate","tag-Refund","tag-rera","tag-service"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Offer of possession of apartments without the amenities promised and arbitrary deduction of earnest money; Read to know whether NCDRC found Mahindra Homes liable for deficient service? | SCC Times<\/title>\n<meta name=\"description\" content=\"The Bench of S.M. 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Agrawal (President) and S.M. Kanitkar (Member) directed the developer to refund the principal amount along with compensation in the form of 9% p.a. interest and 25,000 as litigation costs in view of a 4-year delay in giving the possession\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":256818,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/11\/08\/under-what-circumstances-will-a-person-cease-to-be-a-consumer\/","url_meta":{"origin":274655,"position":1},"title":"Consumer Protection | Under what circumstances will a person cease to be a consumer? Significance of indulging in commercial activities by buying and selling property: Explained","author":"Bhumika Indulia","date":"November 8, 2021","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): \u00a0\u00a0Coram of Justice Deepa Sharma (Presiding Member) and Subhash Chandra (Member)directed a full refund of the principal amount along with interest, due to failure of delivering timely possession of an apartment purchased by the complainant. Facts in a nutshell Complainant had booked an apartment\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":256879,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/11\/09\/law-on-force-majeure\/","url_meta":{"origin":274655,"position":2},"title":"Law on Force Majeure | Builder taking shelter of \u201cForce Majeure\u201d clause for delay in handing over possession: Justified or not? Read what NCDRC says","author":"Bhumika Indulia","date":"November 9, 2021","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): Expressing that the builder cannot take shelter of \u201cForce Majeure\u201d while delay in handing over possession Coram of C. Viswanath (Presiding Member) and Ram Surat Ram Maurya (Member) directed for a refund of buyers\u2019 amount along with interest. Facts in a Nutshell Complainants had\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":274848,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/10\/01\/top-16-rulings-from-tribunals-commissions-regulatory-authorities-improper-waste-management-noise-pollution-myntra-vouchers-kingfisher-radler-suspension-of-covaxin-procurement-negligence-commit\/","url_meta":{"origin":274655,"position":3},"title":"Top 16 Rulings from Tribunals, Commissions, Regulatory Authorities: Improper waste management, Noise Pollution, Myntra vouchers, Kingfisher Radler, Suspension of Covaxin procurement, Negligence committed by Doctors and more| September 2022 Round Up","author":"Editor","date":"October 1, 2022","format":false,"excerpt":"\u00a0 \u00a0 This roundup contains rulings on Claim of refund on service tax, Shareholders of Tamilnad Mercantile Bank, WHO's suspension of Covaxin procurement, RTI on pay scales, gross pay, PF deduction and TDS, Improper waste management, Noise Pollution, Classification of agricultural hand operated drum, Myntra vouchers, Kingfisher Radler, Classification of\u2026","rel":"","context":"In &quot;Legal RoundUp&quot;","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-98-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-98-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-98-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-98-1.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-98-1.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":223688,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/12\/30\/ncdrc-buyer-cannot-be-made-to-wait-indefinitely-for-possession-of-flat-when-the-entire-consideration-amount-has-been-made\/","url_meta":{"origin":274655,"position":4},"title":"NCDRC | Buyer cannot be made to wait indefinitely for possession of flat when the entire consideration amount has been made","author":"Bhumika Indulia","date":"December 30, 2019","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0R.K. Agrawal (President) while deciding the present consumer case held that, \"Wherever the Builder commits a particular date or time frame for completion of the construction and offering possession to the Buyer, they must necessarily honour the commitment made by them.\" In the present matter,\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":321355,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/05\/03\/sc-issues-contempt-notice-two-ncdrc-members-ignoring-interim-protection-legal-news\/","url_meta":{"origin":274655,"position":5},"title":"SC issues contempt notice to two NCDRC members for issuing non-bailable warrants despite SC\u2019s interim protection","author":"Editor","date":"May 3, 2024","format":false,"excerpt":"The two members of the National Consumer Dispute Redressal Commission ignored an interim order passed by the Court on 01-03-2024 and issued non-bailable warrants against the directors of Ireo Grace Realtech.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Contempt notice to two NCDRC members","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/05\/Contempt-notice-to-two-NCDRC-members.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/05\/Contempt-notice-to-two-NCDRC-members.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/05\/Contempt-notice-to-two-NCDRC-members.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/05\/Contempt-notice-to-two-NCDRC-members.webp?resize=700%2C400&ssl=1 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/274655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/67011"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=274655"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/274655\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/274682"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=274655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=274655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=274655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}