{"id":270420,"date":"2022-07-21T10:00:44","date_gmt":"2022-07-21T04:30:44","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=270420"},"modified":"2022-07-29T10:43:03","modified_gmt":"2022-07-29T05:13:03","slug":"received-a-wrong-product-while-shopping-online-read-how-kerala-hc-addresses-grievance-of-person-who-received-wrong-laptop-from-flipkart","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2022\/07\/21\/received-a-wrong-product-while-shopping-online-read-how-kerala-hc-addresses-grievance-of-person-who-received-wrong-laptop-from-flipkart\/","title":{"rendered":"Received a wrong product while shopping online? Read how Kerala HC addresses grievance of person who received wrong laptop from Flipkart"},"content":{"rendered":"<div style=\"text-align: justify; line-height: 150%;\">\n<p style=\"text-indent: 18pt;\">\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\"><span style=\"font-weight: bold;\">Kerala High Court<\/span>: In an interesting case Ziyad Rahman A.A., J., directed the District Police Chief to take action against the e-commerce company, Flipkart for delivering wrong product.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">The petitioner had ordered a laptop with specification of \u201cAcer Aspire 7 Core i5, 9th Gen (8GB\/512 GB SSD\/Windows)\u201d for a total consideration of Rs.53,890 through an e-commerce entity named Flipkart, operated by Filpkart Internet Pvt. Ltd. However, the product received by him was a totally different one.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">The grievance of the petitioner was that though he had submitted a complaint before the Station House Officer (SHO), Kaduthuruthy Police Station, no action was taken with regard to his complaint. Aggrieved by the inaction of the SHO, the petitioner approached the District Police Chief with his grievances.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">In the instant petition, the petitioner had sought consideration of the said complaint by the District Police Chief.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3%;\">Considering the arguments advanced by the petitioner, the Court directed the District Police Chief to take up the complaint and issue proper direction to the officers concerned to redress the grievance of the petitioner as expeditiously as possible. The Court added that an appropriate decision shall be taken within a period of one month.<\/p>\n<p style=\"text-indent: 18pt; margin-bottom: 3;\">[<span style=\"font-weight: bold; color: #632423;\">Aby Thomas v. Director General of Police, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/4Cj3AO35\">2022 SCC OnLine Ker 3732<\/a>, decided on 23-06-2022<\/span>]<\/p>\n<hr \/>\n<p>Advocates who appeared in this case :<\/p>\n<p style=\"text-indent: 18pt;\">Arun Mathew Vadakkan and Don Paul, Advocates, for the Petitioner;<\/p>\n<p style=\"text-indent: 18pt;\">Public Prosecutor Sudheer Gopalakrishnan, Advocate, for the Respondent.<\/p>\n<hr \/>\n<p style=\"text-indent: 18pt;\"><strong><span style=\"color: #000080;\">*Kamini Sharma, Editorial Assistant has reported this brief.<\/span><\/strong><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kerala High Court: In an interesting case Ziyad Rahman A.A., J., directed the District Police Chief to take action against the e-commerce <\/p>\n","protected":false},"author":67011,"featured_media":268918,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,10],"tags":[50375,43026,3437,35497,2523,32095,37453,50376],"class_list":["post-270420","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-highcourts","tag-acer","tag-consumer-rights","tag-e-commerce","tag-flipkart","tag-Kerala_High_Court","tag-laptop","tag-police-inaction","tag-wrong-product"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Received a wrong product while shopping online? 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Allahabad High Court quashes FIR against Flipkart","author":"Editor","date":"October 20, 2022","format":false,"excerpt":"Allahabad High Court: In a writ petition filed by Flipkart, seeking quashing of the First Information Report (FIR) for offences under Sections 406, 420, 467, 468, 471, 474 and 474-A of the Penal Code, 1860 (IPC), the division bench of Suneet Kumar and Syed Waiz Mian, JJ. while quashing the\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Allahabad High Court","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/allahabad_high_court.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/allahabad_high_court.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/allahabad_high_court.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/allahabad_high_court.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/allahabad_high_court.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":273112,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/09\/06\/ebc-publishing-pvt-ltd-amazon-flipkart-mackhingee-publishers-illegally-selling-inferior-quality-books-first-information-report-action-taken-report-copyright-act-counterfeit-infringemen-2\/","url_meta":{"origin":270420,"position":1},"title":"Sale of Unauthorised\/Counterfeit copies of EBC Books: FIR filed against Amazon, Flipkart and Mackhingee Publisher; Police files status report","author":"Editor","date":"September 6, 2022","format":false,"excerpt":"Tis Hazari Court, Delhi: In a case relating to the unauthorized printing\/binding\/manufacturing\/storing\/advertising for sale and selling of counterfeit books published by Eastern Book Company, Police has told the Court that FIR under Ss. 63 and 65 of the Copyright Act, 1957 has been registered against Amazon, Flipkart and Mackhingee Publisher\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-47-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-47-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-47-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-47-1.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/MicrosoftTeams-image-47-1.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":270925,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/07\/30\/eastern-book-company-sues-amazon-flipkart-for-selling-counterfeit-unauthorized-copies-of-its-books-delhi-court-directs-police-to-file-an-action-taken-report\/","url_meta":{"origin":270420,"position":2},"title":"Eastern Book Company sues Amazon, Flipkart etc. for selling counterfeit\/unauthorized copies of its books; Delhi Court directs Police to file an action taken report","author":"Editor","date":"July 30, 2022","format":false,"excerpt":"Tis Hazari Court, Delhi: In a case relating to the unauthorized printing\/binding\/manufacturing\/storing\/advertising for sale and selling of counterfeit books published by EBC, Siddharth Malik, J. has directed SHO to provide an action taken report before the next date of hearing. Background of the case: The Complainants, EBC Publishing Pvt. Ltd.\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/EBC-Case.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/EBC-Case.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/EBC-Case.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/EBC-Case.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/07\/EBC-Case.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":274479,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/09\/26\/ncdrc-tripartite-contract-seller-service-provider-consumer-liability-of-seller-and-service-provider-defective-deficient-product-service-consumer-protection-legal-news-and-updates\/","url_meta":{"origin":270420,"position":3},"title":"NCDRC | In a tripartite contract between the seller, service provider and consumer, the seller and service provider are liable for any defect, deficiency and unfair trade practice on any product sold by them","author":"Editor","date":"September 26, 2022","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): While deciding upon the instant complaint concerning alleged unfair trade practice followed by Flipkart of tampering with a product's MRP, the Bench of Mamidi Christopher (President), S. Sandhya Rani and K. Venkateshwarlu (Members) observed that there is tripartite contract between the seller, service provider\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"NCDRC","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/National-Consumer-Disputes-Redressal-Commission-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/National-Consumer-Disputes-Redressal-Commission-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/National-Consumer-Disputes-Redressal-Commission-2.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/National-Consumer-Disputes-Redressal-Commission-2.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/09\/National-Consumer-Disputes-Redressal-Commission-2.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":225251,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/06\/walmart-owned-flipkart-shuts-down-jabong-to-redirect-focus-on-myntra\/","url_meta":{"origin":270420,"position":4},"title":"Walmart owned Flipkart shuts down Jabong to redirect focus on Myntra","author":"Bhumika Indulia","date":"February 6, 2020","format":false,"excerpt":"As per media reports, Flipkart has shut down the operations of Jabong and the users will now be redirected towards the Myntra website and app. For about 4 years ago Flipkart had bought Jabong. Flipkart that acquired Myntra in 2014 and Jabong in 2016 controls around 70% of the market.\u2026","rel":"","context":"In &quot;Business News&quot;","block_context":{"text":"Business News","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/business_news\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/02\/jabong-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/02\/jabong-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/02\/jabong-2.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":214829,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/05\/18\/nclat-aiovas-appeal-against-cci-order-exonerating-flipkart-and-amazon-of-antitrust-violation-allegations-to-be-heard-on-30th-july\/","url_meta":{"origin":270420,"position":5},"title":"NCLAT | AIOVA&#8217;s appeal against CCI Order exonerating Flipkart and Amazon of antitrust violation allegations to be heard on 30th July","author":"Bhumika Indulia","date":"May 18, 2019","format":false,"excerpt":"National Company Appellate Tribunal:\u00a0A Bench of Justice S.J. Mukhopadhaya, Chairperson and Justice A.I.S Cheema, Member (Judicial) and Kanthi Narahari, Member (Technical) admitted the appeal filed by the All India Online Vendors Association\u00a0(\"AIOVA\")\u00a0against the order of the Competition Commission of India, dated 6-11-2018, whereby it held that no case of contravention\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/08\/NCLAT.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/08\/NCLAT.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/08\/NCLAT.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/08\/NCLAT.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2017\/08\/NCLAT.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/270420","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/67011"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=270420"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/270420\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/268918"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=270420"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=270420"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=270420"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}