{"id":270007,"date":"2022-07-13T10:00:30","date_gmt":"2022-07-13T04:30:30","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=270007"},"modified":"2022-07-13T09:37:04","modified_gmt":"2022-07-13T04:07:04","slug":"district-consumer-forum-deficient-rendering-of-service-proves-costly-for-byjus-app-provider-directed-to-compensate-and-refund-the-aggrieved-party","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2022\/07\/13\/district-consumer-forum-deficient-rendering-of-service-proves-costly-for-byjus-app-provider-directed-to-compensate-and-refund-the-aggrieved-party\/","title":{"rendered":"District Consumer Forum| Deficient rendering of service proves costly for BYJU\u2019s app; Provider directed to compensate and refund the aggrieved party"},"content":{"rendered":"
\n

   <\/p>\n

Bengaluru Rural and Urban 1st<\/sup> Additional District Consumer Disputes Redressal Forum<\/span>: While deciding the instant complaint raising the issue of deficient service provided by the BYJU's<\/i> learning app, the coram comprising of H.R. Srinivas (President), Y.S. Thammanna and Sharavathi S.M (Members), upon perusal of the facts revealing such deficiency in rendering service and the consequent mental agony and harassment to the complainants; directed Think and Learn Pvt. Ltd. (provider of BYJU's<\/i> learning app) to refund the amount spent to purchase the app (Rs 99,000) along with interest at 12% per annum from the date of receipt of the amount. The opposite party was also directed to pay a sum of Rs.25,000 as damages, and Rs 5,000 towards litigation expenses.<\/p>\n

Facts of the case<\/span>: The complainants had purchased a BYJU's learning package for Rs 99,000 from its representatives. During payment via credit card, the opposite party (hereinafter OP) had informed that payment will be converted into EMI. The complainants received a payment link from the OP and paid Rs 99,000 on 25-07-2021. However, after the payment, the amount was not converted into EMI. Additionally, the OP had assured that they will provide two Samsung tabs worth Rs.25,000 each for the course but instead, they provided Lenovo M8 and M10 tabs, worth Rs.10,000 each.<\/p>\n

The complainants were also dissatisfied with the quality of learning provided by the app and tried to cancel the subscription by sending an email. The OP responded that their issue would be resolved within 24 hours. However, even after several months, the issue remained unresolved, thus, the complainant filed a complaint under Section 35<\/a> of the Consumer Protection Act, 2019<\/a> for deficiency of service and sought refund along with compensation for the same.<\/p>\n

Issues<\/span>: Whether the complainants have proved deficiency in service on the part of the opposite party and whether there is any entitlement to the relief prayed for in the complaint?<\/p>\n

Analysis and Decision:<\/p>\n

Upon analysing the facts and evidence, the Court observed that the representatives of OP had ensured the complainants that in case the student is not fully satisfied with the working of the learning app or in the event of an issue, the entire amount will be returned without any deduction, but despite multiple requests, the OP had failed to cancel the subscription and refund. Additionally, the OP had provided different tabs than what they had assured to provide. Thus, the above-stated acts amount to deficiency on part of the OP in rendering service to the complainants.<\/p>\n

The Court also observed that despite service of notice, the OP neither appeared before the commission nor filed any reply, so, the claims made by the complainant have gone un-rebutted and un-challenged. Given the absence of legal representation from the opposite party, the Commission passed the instant Order ex-parte.<\/p>\n

[Madhusudhana B v. Think and Learn Pvt Ltd., Complaint Case No. CC\/423\/2021, decided on 10-05-2022<\/span>]<\/p>\n\n

Advocates who appeared in this case :<\/p>\n

Complainants-In-person<\/p>\n

Opposite party- Ex-parte<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

    Bengaluru Rural and Urban 1st Additional District Consumer Disputes Redressal Forum: While deciding the instant complaint raising the issue of <\/p>\n","protected":false},"author":67011,"featured_media":212102,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[50170,50167,50169,25534,50168,41023,2787,30352],"class_list":["post-270007","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-apps","tag-byjus","tag-consumer-court","tag-consumer-forum","tag-edtech","tag-online-education","tag-service","tag-technology"],"yoast_head":"\nDistrict Consumer Forum| Deficient rendering of service proves costly for BYJU\u2019s app; Provider directed to compensate and refund the aggrieved party | SCC Times<\/title>\n<meta name=\"description\" content=\"While deciding the instant complaint raising the issue of deficient service provided by the BYJU's learning app\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2022\/07\/13\/district-consumer-forum-deficient-rendering-of-service-proves-costly-for-byjus-app-provider-directed-to-compensate-and-refund-the-aggrieved-party\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"District Consumer Forum| Deficient rendering of service proves costly for BYJU\u2019s app; 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The complainant, Saurabh Rai filed a complaint in this forum against the\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/08\/marriage.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/08\/marriage.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/08\/marriage.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/08\/marriage.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2016\/08\/marriage.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":218376,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/08\/19\/ncdrc-jet-airways-directed-to-compensate-with-rs-1-lakh-passenger-on-failing-to-intimate-the-change-in-scheduled-time\/","url_meta":{"origin":270007,"position":1},"title":"NCDRC | Jet Airways directed to compensate a passenger with Rs 1 lakh on failing to intimate the change in scheduled time","author":"Bhumika Indulia","date":"August 19, 2019","format":false,"excerpt":"National Consumer Disputes Redressal Commission, New Delhi (NCDRC): Justice V.K. Jain, Presiding Member, directed Jet Airways India Limited to pay a sum of Rs 1 lakh as compensation for failing to inform the complainant about the change of time. Complainant is a doctor by profession, who booked an air ticket\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":323452,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/06\/03\/onus-prove-that-service-was-obtained-for-commercial-purpose-under-consumer-protection-act-on-service-provider-sc\/","url_meta":{"origin":270007,"position":2},"title":"Explained | \u2018Onus to prove that service was obtained for commercial purpose under Consumer Protection Act lies on service provider and not consumer\u2019: SC","author":"Editor","date":"June 3, 2024","format":false,"excerpt":"\u201cIf and only if, the service provider discharges its onus of showing that the service was availed, in fact for a commercial purpose, does the onus shift back to the complainant to show that the service was obtained exclusively for the purpose of earning its livelihood by means of self-employment.\u201d","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Onus to prove service for commercial purpose on service provider","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":350472,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/06\/12\/nclat-denies-relief-byjus-appeal-filed-against-nclt-status-quo-order-shareholding-in-akash\/","url_meta":{"origin":270007,"position":3},"title":"\u2018Interlocutory and Consensual Order\u2019; NCLAT denies relief to BYJU\u2019s in appeal filed against NCLT\u2019s status quo order on its shareholding in Aakash","author":"Sonali Ahuja","date":"June 12, 2025","format":false,"excerpt":"\u201cThe impugned order is exclusively interlocutory in nature which is yet to be considered on merits and yet to be given a final shape till the conduct of the final hearing when the interim reliefs prayed for, are heard and decided by the Tribunal.\u201d","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Company Law Appellate Tribunal","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/resolution-plan.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/resolution-plan.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/resolution-plan.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/resolution-plan.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":213804,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/04\/20\/district-consumer-disputes-redressal-forum-bata-directed-to-provide-free-carry-bags-to-customers-and-stop-unfair-trade-practice\/","url_meta":{"origin":270007,"position":4},"title":"District Consumer Disputes Redressal Forum | “BATA” directed to provide free carry bags to customers and stop \u201cunfair trade practice\u201d","author":"Bhumika Indulia","date":"April 20, 2019","format":false,"excerpt":"District Consumer Disputes Redressal Forum, U.T. Chandigarh: The Bench of Rattan Singh Thakur (President) and Surjeet Kaur and Suresh Kumar Sardana (Members) recorded a firm finding in the present case against the footwear brand \u201cBATA\u201d, stating that it involved in \u201cunfair trade practice.\u201d In the present case, the complainant stated\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/04\/bata.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/04\/bata.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/04\/bata.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/04\/bata.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/04\/bata.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":6692,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/07\/10\/no-compensation-for-delay-in-delivery-of-flats-purchased-for-commercial-purpose\/","url_meta":{"origin":270007,"position":5},"title":"No compensation for delay in delivery of flats purchased for commercial purpose","author":"Sucheta","date":"July 10, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): A person who is involved in purchasing and selling of flats for profits, he does not fall within the purview of \u201cconsumer\u201d and is not entitled for compensation from the construction firm for delay in handing over possession of the flats, observed NCDRC while\u2026","rel":"","context":"In "Tribunals\/Commissions\/Regulatory Bodies"","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/270007","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/67011"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=270007"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/270007\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/212102"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=270007"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=270007"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=270007"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}