{"id":269602,"date":"2022-07-05T15:30:17","date_gmt":"2022-07-05T10:00:17","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=269602"},"modified":"2022-07-05T14:58:03","modified_gmt":"2022-07-05T09:28:03","slug":"sebi-issues-circular-on-investor-grievance-mechanism-to-expedite-redressal-and-disposal-of-complaints","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2022\/07\/05\/sebi-issues-circular-on-investor-grievance-mechanism-to-expedite-redressal-and-disposal-of-complaints\/","title":{"rendered":"SEBI issues circular on investor grievance mechanism to expedite redressal and disposal of complaints"},"content":{"rendered":"
\n

   <\/p>\n

On 04-07-2022, Securities and Exchange Board of India (‘SEBI') issued a circular on Investor Grievance Mechanism also amending its circular dated 23-02-2017 to protect the interests of investors in securities market and to promote the development and regulate the securities market.<\/p>\n

SEBI Complaints Redressal System (‘SCORES'): <\/p>\n

Key Points<\/b>:<\/p>\n

    \n
  1. \n

    An online web complaint redressal system designed to facilitate investors lodging their complaints and escalate them for Redressal through Grievance Redressal Committee (‘GRC') against the listed companies\/ registered intermediaries. Investors can also follow up their complaints from anywhere. The Annexure <\/span>contains salient features of the system which must be web enabled and provide 24*7 access. <\/p>\n<\/li>\n

  2. \n

    GRC must be implemented within 6 months from the issuance of this circular by all recognized stock exchanges including commodity derivatives exchanges\/ depositories by designing and implementing SCORES.<\/p>\n<\/li>\n

  3. \n

    SCORES aims to expedite redressal and disposal of complaints.<\/p>\n<\/li>\n

  4. \n

    All recognized stock exchanges including commodity derivatives exchanges\/ depositories must publicize its online web-based complaints redressal system.<\/p>\n<\/li>\n

  5. \n

    HYBRID MODE: it started during the COVID pandemic, and it has been decided that it must be continued of conducting GRC and arbitration\/ appellate arbitration process.<\/p>\n<\/li>\n

  6. \n

    Amendment to SEBI circular dated 23-02-2017:<\/p>\n

    Clause 1 (J) (iii): Speeding up grievance redressal mechanism: Earlier a client who claimed or counter claimed up to Rs. 10 lakh and filed arbitration reference was exempted from filing the deposit. Now, the amount has been raised up to Rs. 20 lakh.<\/p>\n<\/li>\n<\/ol>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        On 04-07-2022, Securities and Exchange Board of India (‘SEBI') issued a circular on Investor Grievance Mechanism also amending its circular <\/p>\n","protected":false},"author":67011,"featured_media":264666,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[4,1193],"tags":[50027,50024,50025,50026,2563],"class_list":["post-269602","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-legislationupdates","category-notifications","tag-disposal-of-complaints","tag-investor-grievance","tag-investor-grievance-mechanism","tag-redressal-of-complaints","tag-SEBI"],"yoast_head":"\nSEBI issues circular on investor grievance mechanism to expedite redressal and disposal of complaints | SCC Times<\/title>\n<meta name=\"description\" content=\"SEBI issued a circular on Investor Grievance Mechanism also amending its circular 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The provisions of this circular shall come into effect from January 01, 2022. 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Investors are encouraged to lodge their complaints through online mechanisms more specifically through SCORES portal and SCORES mobile application for effective redressal of grievances. In this regard, in order to increase the awareness\u2026","rel":"","context":"In "Legislation Updates"","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-135.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-135.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-135.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-135.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/08\/MicrosoftTeams-image-135.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":226693,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/03\/07\/sebi-launches-mobile-application-for-lodging-investor-grievances-sebi-scores\/","url_meta":{"origin":269602,"position":4},"title":"SEBI launches mobile application for lodging investor grievances — SEBI SCORES","author":"Bhumika Indulia","date":"March 7, 2020","format":false,"excerpt":"In its efforts to improve the ease of doing business, SEBI aunched a Mobile Application for the convenience of investors to lodge their grievances in SEBI Complaints Redress System (SCORES). Launching the mobile app, \u201cSEBI SCORES\u201d, Shri Ajay Tyagi, Chairman, SEBI said \u201cSCORES mobile app will make it easier for\u2026","rel":"","context":"In "Business News"","block_context":{"text":"Business News","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/business_news\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":298211,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/08\/01\/sebi-introduces-online-dispute-redressal-portal-legal-news\/","url_meta":{"origin":269602,"position":5},"title":"SEBI introduces Online Dispute Resolution Portal to harness disputes arising in Indian Securities Market","author":"Kriti","date":"August 1, 2023","format":false,"excerpt":"On 31-7-2023, the Securities and Exchange Board of India (\u2018SEBI') introduced a common Online Dispute Resolution Portal (\u2018ODR Portal') which will harness online conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market. 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