{"id":251532,"date":"2021-07-20T13:00:01","date_gmt":"2021-07-20T07:30:01","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=251532"},"modified":"2021-07-20T13:02:09","modified_gmt":"2021-07-20T07:32:09","slug":"consumer-complaint","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2021\/07\/20\/consumer-complaint\/","title":{"rendered":"Will Camera Manufacturer — Nikon be liable for deficiency of service caused to a consumer who lost all his photographs due to memory card getting corrupted? Read on"},"content":{"rendered":"

Delhi State Consumer Disputes Redressal Commission: <\/strong>Coram comprising of Dr Justice Sangita Dhingra Sehgal (President) and Anil Srivastava (Member) addressed a grievance pertaining to loss of photos either due to the Nikon Camera or Memory Card leading to the filing of the consumer complaint.<\/p>\n

Facts that led to the present complaint<\/em><\/span><\/p>\n

Complainant was the owner of a Nikon Digital Camera and he took the same camera on a trip to Europe to shoot some memorable photos. After a few days, the said camera started showing a warning to the effect that any further use shall delete all data due to which the complainant switched off the camera and stopped using it.<\/p>\n

On return to India, the complainant informed OP-2 of the said fault which had occurred in the camera along with the memory card, who informed him that there was nothing wrong with the camera but the data card had been corrupted.<\/p>\n

Complainant left the memory card with Op-2 in their shop for retrieving the data but it proved futile and complainant was told that the memory card will shown at the service centre of Op-1. However, after two weeks the memory card was returned telling the complainant that the retrieval of the data was not possible because the memory card had been totally damaged. It is further alleged that Op-2 offered a replacement of the faulty memory card which complainant declined. It is also stated that later on, Op-2 informed that the memory card was faulty and it was a defective product supplied by OP-3.<\/p>\n

Complainant had filed the consumer complaint against all the OPs seeking Rs 5,00,000 compensation for the loss, mental agony and harassment.<\/p>\n

District Forum<\/em><\/span><\/p>\n

In District Forum\u2019s opinion, all three OPs were at fault and deficient in providing the service to the complainant, hence liable to compensate the complainant for sufferance of any loss, mental agony and harassment.<\/p>\n

Hence each OPs were directed to pay an amount of Rs 25,000<\/p>\n

Present Complaint<\/em><\/span><\/p>\n

Nikon impugned the District Forum\u2019s Order on the ground that the Forum erred in not appreciating the fact that the actual problem was with the Memory Card alone and the camera manufactured by the Nikon was in proper working condition.<\/p>\n

Further, it was stated that the District Forum failed to take into consideration the warranty clauses that clearly excluded the liability of Nikon from damage occurring due to improper care, misuse, etc.<\/p>\n

Crux<\/em>\u00a0<\/em><\/span><\/p>\n

Whether Nikon is liable for Deficiency of Service and has caused mental agony and \/or harassment to Respondent 1\/Complainant due to Memory Card getting corrupted which was installed in the said camera?<\/p>\n

Bench noted that Nikon was neither the manufacturer, dealer, importer, wholesaler of the Memory Card which got corrupted leading to the loss of the photos.<\/p>\n

Further, there was nothing on record to show that the loss of photos was caused due to any malfunction of the camera.<\/p>\n

Adding to the above, it was stated that Complainant did not face any issue with the Camera and was fully aware that the loss, if any, was caused by the corruption of the Memory Card only and not due to any other reason.<\/p>\n

Therefore, order of the District Forum, restrictively to the finding whereby it has held the present Appellant\/Nikon liable for loss, mental agony was set aside. [Nikon (P) Ltd. v. K. Prabhakran, First Appeal No. 859 of 2013, decided on 15-07-2021]<\/p>\n

\n

Advocates before the Commission:<\/strong><\/p>\n

Mr Saksham Tyagi, Counsel for the Appellant.<\/p>\n

None for the Respondents.<\/p>\n","protected":false},"excerpt":{"rendered":"

Delhi State Consumer Disputes Redressal Commission: Coram comprising of Dr Justice Sangita Dhingra Sehgal (President) and Anil Srivastava (Member) addressed a grievance <\/p>\n","protected":false},"author":8808,"featured_media":251533,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,4721],"tags":[14601,39605,35233,46537,29785,46536,46535,46534],"class_list":["post-251532","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-district-court","tag-consumer","tag-consumer-complaint","tag-deficiency-of-service","tag-delhi-state-consumer-disputes-redressal-commission","tag-law","tag-loss-of-photos","tag-memory-card","tag-nikon-camera"],"yoast_head":"\nWill Camera Manufacturer -- Nikon be liable for deficiency of service caused to a consumer who lost all his photographs due to memory card getting corrupted? 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Said\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":308493,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/06\/consumer-invoice-receipts-poor-printing-deficiency-of-service-consumer-court-dcdrc-legal-news\/","url_meta":{"origin":251532,"position":1},"title":"DCDRC reiterates importance of consumer’s right to legible and durable receipts; Poorly printed receipts may amount to deficiency of service","author":"Sucheta","date":"December 6, 2023","format":false,"excerpt":"The District Consumer Commission observed that issuance of poorly printed bills to consumers may constitute \u2018deficiency of service' and an 'unfair trade practice\u2019 as per directives issued by Kerala State Department of Consumer Affairs.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":323119,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/05\/28\/ncdrc-stays-order-against-honda-by-maharashtra-consumer-commission-to-replace-defective-vehicle-legal-news\/","url_meta":{"origin":251532,"position":2},"title":"NCDRC stays Maharashtra Consumer Commission\u2019s order directing Honda Motors to replace defective vehicle","author":"Editor","date":"May 28, 2024","format":false,"excerpt":"The Maharashtra Commission in the impugned order, had concluded that the vehicle had a manufacturing defect, without calling for an expert report on the matter.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":307418,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/11\/18\/dcdrc-indigo-compensation-failure-deliver-checked-in-luggage-deficeny-of-service-legal-news\/","url_meta":{"origin":251532,"position":3},"title":"DCDRC directs Indigo to pay compensation of Rs 70,000 for their failure to deliver checked-in luggage of a holiday bound couple","author":"Sucheta","date":"November 18, 2023","format":false,"excerpt":"The Commission stated that the Indigo\u2019s deficiency in services caused the married couple irrevocable hardship and spoiled their holiday mood.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"district consumer disputes redressal commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":252103,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/07\/31\/tribunals-regulatory-bodies-commissions-monthly-roundup-july-2021\/","url_meta":{"origin":251532,"position":4},"title":"Tribunals\/Regulatory Bodies\/Commissions Monthly Roundup | July 2021","author":"Bhumika Indulia","date":"July 31, 2021","format":false,"excerpt":"Here\u2019s a run-through of all the significant decisions covered in the month of July, 2021 under the Section of Tribunals\/Commission\/Regulatory Bodies. Appellate Tribunal for Electricity \u00a0 Solar Project Whether there was bona fide delay in commissioning the solar power project? \u201c\u2026allowed an appeal which was filed against the Order of\u2026","rel":"","context":"In "Tribunals\/Regulatory Bodies\/Commissions Monthly Roundup"","block_context":{"text":"Tribunals\/Regulatory Bodies\/Commissions Monthly Roundup","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/tribunals-regulatory-bodies-commissions-monthly-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/07\/MicrosoftTeams-image-37.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/07\/MicrosoftTeams-image-37.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/07\/MicrosoftTeams-image-37.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/07\/MicrosoftTeams-image-37.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/07\/MicrosoftTeams-image-37.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":309772,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/20\/valet-parking-consumer-deficiency-in-service-stoeln-car-theft-dcdrc-legal-news\/","url_meta":{"origin":251532,"position":5},"title":"DCDRC holds hotel liable for deficiency in service for carelessness and negligence which resulted in a car being stolen from its valet parking","author":"Sucheta","date":"December 20, 2023","format":false,"excerpt":"\u201cDespite having CCTVs installed and full proof of inward and outward register, the car was stolen from the premises of hotel itself is a proven incident of carelessness and negligence on part of the hotel staff\u201d.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/251532","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=251532"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/251532\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/251533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=251532"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=251532"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=251532"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}