{"id":249158,"date":"2021-06-02T18:29:59","date_gmt":"2021-06-02T12:59:59","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=249158"},"modified":"2021-06-22T16:42:20","modified_gmt":"2021-06-22T11:12:20","slug":"consumer-dispute-2","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/","title":{"rendered":"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on"},"content":{"rendered":"

State Consumer Disputes Redressal Commission, U.T. Chandigarh: <\/strong>The Coram of Justice Raj Shekhar Attri (President) and Padma Pandey, Rajesh K. Arya (Members) observed that a service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.<\/strong><\/p>\n

Complainant had paid an amount of Rs 27 lakhs to the OPs for the construction of a residential house.<\/p>\n

Regarding the completion of work, the complainant asked the OPs to provide the details of the bill, but to no avail and as a result, the complainant hired a professional to assess the work done.<\/p>\n

After the assessment, it was found that the value of completion of work done by the OPs came to be Rs 16,77,629 whereas they received an amount of Rs 27 lakhs. Due to which the complainant stopped the work.<\/p>\n

OPs extracted Rs 10,22, 371 extra from the complainant causing him financial loss and also failed to complete the construction work as per the agreement and demanded more amount.<\/p>\n

In view of the above background, the Complainant sought directions to OPs to refund the excess amount.<\/p>\n

OP\u2019s Pleading<\/strong><\/p>\n

Opposite Parties pleaded that as per the agreement, the complainant was liable to pay an amount of Rs 62,84,800, Since 60% of the work was completed, the complainant was supposed to pay an amount of Rs 37,73, 880, out of which only Rs 27 lakhs were paid. OPs also submitted that the person who did the assessment was not an expert. Also, the complainant befooled the OP that his loan was going to get sanctioned and hence the OPs should continue the construction work, even in the absence of payment of remaining amount.<\/p>\n

OPs also submitted that they were not obliged to provide the detail of bills for the said construction work.<\/p>\n

Analysis, Law and Decision<\/u><\/span><\/h3>\n

Moot Question:<\/span> Whether the OPs had received an excess amount from the complainant towards partial construction work of house done on his plot or not?<\/strong><\/span><\/p>\n

Bench opined that to come to any definite conclusion, an independent person qualified in the said field was required to be appointed to give his report resultantly, a Local Commissioner was appointed.<\/p>\n

Unfair Trade Practice<\/em><\/span><\/p>\n

Commission noted from the report of the Local Commissioner that through the material in the building and structure raised was as per the required specifications, yet the value of work which has been done at the site came to be Rs 15,04,630 only, whereas, on the other hand, the opposite parties have already received an amount of Rs 27 lacs from the complainant, which act clearly amounts to adoption of unfair trade practice.<\/strong><\/p>\n

Deficiency in Service<\/em><\/span><\/p>\n

Adding to its analysis, Bench also stated that the complainant was right in seeking bills from the OPs. In fact, by not providing the bill, OPs were deficient in providing service.<\/p>\n

\n

OPs cannot wriggle out of the situation by stating that they were not obliged to provide any record\/bills to the complainant, as the same was not agreed to between the parties, because every person who is shredding hefty amount from his pocket towards the services being provided to him, has the right to know as to how, where and in what manner, the same has been utilized.<\/p>\n<\/blockquote>\n

Conclusion<\/u><\/span><\/strong><\/h3>\n

Commission directed OPs to refund the amount of Rs 11, 95, 370 received in excess along with 12% interest within a period of 30 days.<\/p>\n

To pay compensation for causing mental agony and harassment and also cost of litigation, in lumpsum, to the tune of Rs 50,000\/-, to the complainant, within a period of 30 days<\/p>\n

If the complainant had availed housing loan from any bank\/financial institution for making payment towards price of plot in question, it shall have the first charge on the amount payable, to the extent, the same was due to be paid by the complainant. [Mubarak Masih v. Gautam Construction Company, Complaint Case No. 57 of 2019, decided on 27-05-2021]<\/p>\n

\n

Advocates before the Commission:<\/strong><\/p>\n

Abhishek Bhateja, Advocate for the complainant.<\/p>\n

N.K. Nagar, Advocate for the opposite parties.<\/p>\n","protected":false},"excerpt":{"rendered":"

State Consumer Disputes Redressal Commission, U.T. Chandigarh: The Coram of Justice Raj Shekhar Attri (President) and Padma Pandey, Rajesh K. Arya (Members) <\/p>\n","protected":false},"author":8808,"featured_media":249164,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,4721,11],"tags":[2998,33792,31276,14601,46089,2787,34981],"class_list":["post-249158","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-district-court","category-tribunals_commissions_regulatorybodies","tag-Agreement","tag-bills","tag-construction-work","tag-consumer","tag-local-commissioner","tag-service","tag-unfair-trade-practice"],"yoast_head":"\nConsumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on | SCC Times<\/title>\n<meta name=\"description\" content=\"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on\" \/>\n<meta property=\"og:description\" content=\"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/\" \/>\n<meta property=\"og:site_name\" content=\"SCC Times\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scc.online\/\" \/>\n<meta property=\"article:published_time\" content=\"2021-06-02T12:59:59+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-22T11:12:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1330\" \/>\n\t<meta property=\"og:image:height\" content=\"887\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bhumika Indulia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Bhumika Indulia\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/\",\"url\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/\",\"name\":\"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on | SCC Times\",\"isPartOf\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg\",\"datePublished\":\"2021-06-02T12:59:59+00:00\",\"dateModified\":\"2021-06-22T11:12:20+00:00\",\"author\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/919ec47cc1b871b362af05740398033a\"},\"description\":\"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage\",\"url\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg\",\"contentUrl\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg\",\"width\":1330,\"height\":887},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.scconline.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#website\",\"url\":\"https:\/\/www.scconline.com\/blog\/\",\"name\":\"SCC Times\",\"description\":\"Bringing you the Best Analytical Legal News\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.scconline.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/919ec47cc1b871b362af05740398033a\",\"name\":\"Bhumika Indulia\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/04\/Me-150x150.jpg\",\"contentUrl\":\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/04\/Me-150x150.jpg\",\"caption\":\"Bhumika Indulia\"},\"url\":\"https:\/\/www.scconline.com\/blog\/post\/author\/editor_1\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on | SCC Times","description":"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/","og_locale":"en_US","og_type":"article","og_title":"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on","og_description":"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.","og_url":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/","og_site_name":"SCC Times","article_publisher":"https:\/\/www.facebook.com\/scc.online\/","article_published_time":"2021-06-02T12:59:59+00:00","article_modified_time":"2021-06-22T11:12:20+00:00","og_image":[{"width":1330,"height":887,"url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg","type":"image\/jpeg"}],"author":"Bhumika Indulia","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Bhumika Indulia","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/","url":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/","name":"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on | SCC Times","isPartOf":{"@id":"https:\/\/www.scconline.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage"},"image":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage"},"thumbnailUrl":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg","datePublished":"2021-06-02T12:59:59+00:00","dateModified":"2021-06-22T11:12:20+00:00","author":{"@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/919ec47cc1b871b362af05740398033a"},"description":"A service provider cannot state that it was not obliged to provide any record\/bills to the consumer, since a person who is spending hefty amount to receive the services has the right to know where, how and in what manner the money was spent.","breadcrumb":{"@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#primaryimage","url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg","contentUrl":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg","width":1330,"height":887},{"@type":"BreadcrumbList","@id":"https:\/\/www.scconline.com\/blog\/post\/2021\/06\/02\/consumer-dispute-2\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.scconline.com\/blog\/"},{"@type":"ListItem","position":2,"name":"Consumer spending hefty amount has right to ask for record of expenditure. Can service provider evade liability? Read on"}]},{"@type":"WebSite","@id":"https:\/\/www.scconline.com\/blog\/#website","url":"https:\/\/www.scconline.com\/blog\/","name":"SCC Times","description":"Bringing you the Best Analytical Legal News","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.scconline.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/919ec47cc1b871b362af05740398033a","name":"Bhumika Indulia","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.scconline.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/04\/Me-150x150.jpg","contentUrl":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/04\/Me-150x150.jpg","caption":"Bhumika Indulia"},"url":"https:\/\/www.scconline.com\/blog\/post\/author\/editor_1\/"}]}},"jetpack_featured_media_url":"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/06\/Consumer.jpg","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":323452,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/06\/03\/onus-prove-that-service-was-obtained-for-commercial-purpose-under-consumer-protection-act-on-service-provider-sc\/","url_meta":{"origin":249158,"position":0},"title":"Explained | \u2018Onus to prove that service was obtained for commercial purpose under Consumer Protection Act lies on service provider and not consumer\u2019: SC","author":"Editor","date":"June 3, 2024","format":false,"excerpt":"\u201cIf and only if, the service provider discharges its onus of showing that the service was availed, in fact for a commercial purpose, does the onus shift back to the complainant to show that the service was obtained exclusively for the purpose of earning its livelihood by means of self-employment.\u201d","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Onus to prove service for commercial purpose on service provider","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":308493,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/06\/consumer-invoice-receipts-poor-printing-deficiency-of-service-consumer-court-dcdrc-legal-news\/","url_meta":{"origin":249158,"position":1},"title":"DCDRC reiterates importance of consumer’s right to legible and durable receipts; Poorly printed receipts may amount to deficiency of service","author":"Sucheta","date":"December 6, 2023","format":false,"excerpt":"The District Consumer Commission observed that issuance of poorly printed bills to consumers may constitute \u2018deficiency of service' and an 'unfair trade practice\u2019 as per directives issued by Kerala State Department of Consumer Affairs.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":325377,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/06\/30\/complaint-glass-piece-in-beer-bottle-complaint-allowed-compensation-dcdrc-legal-news\/","url_meta":{"origin":249158,"position":2},"title":"DCDRC holds United Breweries liable for Glass Piece found in a Beer Bottle; orders compensation for being negligent","author":"Editor","date":"June 30, 2024","format":false,"excerpt":"The complainant had bought a beer bottle for his personal consumption, unfortunately there was glass piece in the beer bottle which hindered him from drinking the beer.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":100001,"url":"https:\/\/www.scconline.com\/blog\/post\/2017\/01\/18\/indian-overseas-bank-directed-to-pay-rs-50000-for-delay-in-processing-cheque\/","url_meta":{"origin":249158,"position":3},"title":"Indian Overseas Bank directed to pay Rs 50,000 for delay in processing cheque","author":"Saba","date":"January 18, 2017","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0While directing Indian Overseas Bank to pay Rs 50,000 to a person for delay in processing cheque, NCDRC upheld the order of District Forum asking the bank to pay the money to the man while holding deficiency in service on part of the bank. Said\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":330839,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/09\/16\/botched-hair-treatment-tangled-hair-salon-owner-negligence-compensation-dcdrc-legal-news\/","url_meta":{"origin":249158,"position":4},"title":"DCDRC directs hair salon and salon owner to pay compensation of Rs 1 Lakh for botched hair treatment leaving a customer’s hair in tangles","author":"Sucheta","date":"September 16, 2024","format":false,"excerpt":"The complainant\u2019s hair became extremely tangled after getting a hair spa treatment. As all efforts to untangle her hair went in vain; she had to cut her hair, which went against her religious tenets and beliefs as a Sikh and the affected her mentally, emotionally and professionally.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":318079,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/03\/22\/charging-extra-cab-fare-actual-contracted-fare-uber-india-unfair-trade-practice-dcdrc-legal-news\/","url_meta":{"origin":249158,"position":5},"title":"DCDRC chastises Uber India; Notes that charging excess cab fare rather than the actual contracted fare during advance booking, is unfair trade practice","author":"Sucheta","date":"March 22, 2024","format":false,"excerpt":"DCDRC also held that in order to keep a check on unruly service providers such as Uber, who commit breach of commitments at the nick of time, they are required to be dealt with heavy hands and as such they must be made to deposit at least Rs.10,000 as compensation\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/249158","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=249158"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/249158\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/249164"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=249158"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=249158"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=249158"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}