{"id":241310,"date":"2020-12-25T14:39:20","date_gmt":"2020-12-25T09:09:20","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=241310"},"modified":"2021-11-26T10:24:35","modified_gmt":"2021-11-26T04:54:35","slug":"2020-wrap-up-flashback-of-stories-on-consumer-cases","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/25\/2020-wrap-up-flashback-of-stories-on-consumer-cases\/","title":{"rendered":"2020 Wrap Up — Flashback of Stories on Consumer Cases"},"content":{"rendered":"

Since 2020 is now winding down, we switch on our flashback mode and note that a lot of changes in the name of \u2018new normal\u2019 appeared.<\/p>\n

Pandemic impacted everything, be it the normal grocery shopping outlets or the justice delivery system mechanisms.<\/p>\n

So reflecting back at some of our best stories on Consumer Cases, here\u2019s our snapshot of the same.<\/p>\n

\n
\n

Automobiles<\/span><\/h2>\n
\n<\/blockquote>\n

Illegal Delivery<\/span><\/h3>\n

Delivery of vehicle while withholding its original documents: Would it amount to illegal delivery of the vehicle? NCDRC answers<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201c[F]actum of delivery without documents was illegal per se and certainly a deficiency in service. It is not important nor relevant as to what informal arrangement existed between OP 1 and the complainant.<\/em>\u201d<\/p>\n

[Fauzdar Motors v. Lok Nath Kushwaha, Revision Petition No. 1644 of 2008, decided on 01-12-2020]<\/span><\/strong><\/p>\n

\n
\n

Banking & Finance\u00a0<\/span><\/h2>\n
\n<\/blockquote>\n

Liability of Bank Misplacing Documents\u00a0<\/span><\/h3>\n

ICICI Bank misplaced original Sale Deed of customer: District Forum\u2019s decision of compensation and reconstruction of sale deed \u2014 Upheld by NCDRC<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cWhen, by its own admission, (the Bank) lost\/misplaced the original document of the Complainants, it should have, on its own, in the normal wont of its functioning, got the document reconstructed, handed over the reconstructed document to the Complainants, with courtesy and apology, as also conducted an internal inquiry to fix responsibility as well as undertaken systemic improvements for future.<\/em>\u201d<\/p>\n

[ICICI Bank Ltd. v. Rajesh Khandelwal,\u00a02020 SCC OnLine NCDRC 12<\/a>, decided on 12-02-2020]<\/span><\/strong><\/p>\n

Stock Traders & Demat Account Holders<\/span><\/h3>\n

If a person carries out trading in shares on an occasional basis by opening a Demat Account, will that person come under the ambit of Consumer? Read NCDRC\u2019s opinion<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cIf a person engaged in a business or profession other than regular trading in shares, open a Demat Account and occasionally carries out trading in shares, it cannot be said that the services of the broker were hired or availed by him for a commercial purpose, the scale of such trading by a casual investor being very low. Such a person cannot be said to be in the business of buying and selling shares on a regular basis.<\/em>\u201d<\/p>\n

[Vaman Nagesh Upaskar v. India Infoline Ltd.,\u00a02020 SCC OnLine NCDRC 469<\/a>, decided on 28-10-2020]<\/span><\/strong><\/p>\n

\n
\n

Courier Services<\/span><\/span><\/h2>\n
\n<\/blockquote>\n

Liability for a Lost Cheque<\/span><\/h3>\n

What is the scope of courier service provider\u2019s liability for a lost cheque? NCDRC considers<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201c<\/strong> [I]tems such as currency, bearer cheque, etc. would not be items loss of which would make the company\u00a0liable to pay any claim arising therefrom.<\/em>\u201d<\/strong><\/p>\n

[Rikhab Jain v. Trackon Couriers (P) Ltd., 2020 SCC OnLine NCDRC 481<\/a>, decided on 06-10-2020]<\/span><\/strong><\/p>\n

\n
\n

Education & Learning<\/span>\u00a0<\/span><\/h2>\n
\n<\/blockquote>\n

Coaching Classes\u00a0<\/span><\/h3>\n

\u00a0<\/strong>Coaching Classes do not fall within the definition of \u2018Education Institutions\u2019; Matters of Educational Institutions do not fall under Consumer Forum, decides NCDRC<\/strong><\/a><\/h3>\n

\u00a0<\/strong>\u201cCoaching Classes cannot fall within the definition of \u2018Education Institutions\u2019.<\/em>\u201d<\/p>\n

\u201cAny defect or deficiency or unfair trade practice pertaining to a service provider like \u2018Coaching Centres\u2019 does not fall within the jurisdiction of the Consumer Fora.<\/em>\u201d<\/p>\n

[Manu Solanki v. Vinayak Mission University,\u00a02020 SCC OnLine NCDRC 7<\/a>, decided on 20-01-2020]<\/span><\/strong><\/p>\n

\n
\n

Hospitals & Medical Services<\/span><\/span><\/h2>\n
\n<\/blockquote>\n

Medical Negligence and Liability of Doctor\u00a0<\/span><\/h3>\n

[Medical Negligence] No cure is not negligence of doctor; Complainant despite reasonable treatment was not recovering \u2014 Doctor not liable for negligence, says NCDRC<\/strong><\/a><\/p>\n

\u00a0<\/strong>“‘No cure is not negligence’ \u2014 despite reasonable treatment if there is no improvement.<\/em>“<\/p>\n

[Sunandabai Kisanji Dhole v. Vinod Bele,\u00a02020 SCC OnLine NCDRC 126<\/a>, decided on 22-06-2020]<\/span><\/strong><\/p>\n

Right to Sue for Compensation\u00a0<\/span><\/h3>\n

On suffering a bad outcome from medical treatment, will a person have an automatic right to sue for compensation? Read NCDRC’s decision<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cJust because a person suffers a bad outcome from medical treatment, does not mean that they have an automatic right to sue for compensation.<\/em><\/p>\n

\u00a0<\/em>A medical error is only considered ‘negligent’ if the healthcare practitioner has failed to take ‘reasonable care’.<\/em>\u201d<\/p>\n

[Anil Kumar Gupta v. Banaras Hindu University,\u00a02020 SCC OnLine NCDRC 462<\/a>, decided on 05-10-2020]<\/span><\/strong><\/p>\n

Deficiency in Service by Hospital\u00a0<\/span><\/h3>\n

Releasing a dead body by a hospital to an unrelated third person unquestionably constitutes \u2018deficiency in service\u2019 within the meaning of S. 2(1)(g) & (o) of Consumer Protection Act, 1986<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201c[R]elease of the dead body of the complainants\u2019 father to some other person, and thereby depriving the complainants of the last rites and cremation and final journey of the deceased, is decidedly deficiency in service within the meaning of Section 2(1)(g) & (o) of the Act 1986.<\/em>\u201d<\/p>\n

[Ernakulam Medical Centre v. P.R. Jayasree, First Appeal No. 273 of 2017, decided on 12-03-2020]<\/span><\/strong><\/p>\n

\n
\n

Insurance<\/span><\/h2>\n
\n<\/blockquote>\n

Motor Vehicle Insurance\u00a0<\/span><\/h3>\n

\u00a0<\/strong>If a car is stolen while being insured but temporary registration of car expires, can insurance company escape from its liability of indemnifying loss? NCDRC decides<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cInsurance Company after accepting the premium, cannot escape from its liability and repudiate the claim on this technical ground<\/em>.\u201d<\/p>\n

[United India Insurance Co. Ltd. v. Sushil Kumar Godara, Revision Petition No. 1984 of 2015, decided on 11-12-2020]<\/strong><\/span><\/p>\n

\n
\n

Movies & Entertainment<\/span><\/span><\/h2>\n
\n<\/blockquote>\n

Film Promo — Exclusion in Movie — Unfair Trade Practice<\/span><\/h3>\n

Inclusion of a song in promo of a film but excluding it while exhibiting the movie amounts to \u00a0Unfair Trade Practice & Deficiency<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cI fail to understand the logic behind including a song in the promo but excluding it while exhibiting the movie, unless the intention of the producer is to deceive the viewer by making him believe that the song would form part of the movie while knowing it very well that the said song would not be a part of the movie when it is exhibited in cinema halls.<\/em>\u201d<\/p>\n

[Yash Raj Films (P) Ltd. v. Afreen Fatima Zaidi, 2020 SCC OnLine NCDRC 24<\/a>, decided on 18-02-2020]<\/span><\/strong><\/p>\n

\n
\n

Real Estate<\/span><\/h2>\n
\n<\/blockquote>\n

Consumer Claim\u00a0<\/span><\/h3>\n

Can a consumer claim refund of principal amount if flat not delivered on time? NCDRC untangles two fundamentals for Buyer \u2014 Consumer<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201c[<\/em>F]or an ordinary common Buyer \u2013 Consumer, the two fundamentals, which are significant and material (are) the \u2018Cost\u2019 i.e. the total cost, read with the schedule of making payment and the \u2018Time\u2019 (i.e.) the total time period in which possession would be delivered.<\/em>\u201d<\/p>\n

[Ankur Goyal v. Rise Project (P) Ltd., 2020 SCC OnLine NCDRC 465<\/a>, decided on 14-10-2020]<\/span><\/strong><\/p>\n

Delivery of Possession\u00a0<\/span><\/h3>\n

Builder has to mention the date of delivery of possession in agreement and failure to do so will be read against builder; Homebuyer cannot be made to wait for possession indefinitely<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cIt was Builder\u2019s duty itself to mention the date of delivery of possession in the agreement and failure to do so necessarily requires to be read against the Builder. In all contingencies, the Buyer could not have been made to wait indefinitely for possession.<\/em>\u201d<\/p>\n

[Adrian Pereira v. Anita Ronald Lewis, 2020 SCC OnLine NCDRC 466<\/a>, decided on 16-10-2020]<\/span><\/strong><\/p>\n

\n
\n

Restaurants & Food Services<\/span><\/h2>\n
\n<\/blockquote>\n

Food Served — Defect — Onus to Prove<\/span><\/h3>\n

Consumer alleging of defect in food served in a restaurant will have initial onus to prove that food quality was inferior<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cIf a consumer complaint is filed alleging some defect in the food served to him in a restaurant the initial onus would be upon consumer to prove that the food served to him was defective or was of inferior quality.<\/em>\u201d<\/p>\n

[Yum Restaurants (India) (P) Ltd. v. Kishan Hegde, 2020 SCC OnLine NCDRC 8<\/a>, decided on 05-02-2020]<\/span><\/strong><\/p>\n

Promotional Offers\u00a0<\/span><\/h3>\n

Mc Donald\u2019s promotional scheme assuring a prize on every purchase declared as an unfair trade practice: NCDRC compensates with Rs 30,000<\/strong><\/a><\/p>\n

\u00a0<\/strong>\u201cIt can only be presumed that the OP facilitating income of the Telecom Company\/ service provider by encouraging the customers of Telecom company\/ service provider to make use of the services of commercial SMS, will definitely get some benefits out of the increased earnings of the Telecom company\/ service provider.<\/em>\u201d<\/p>\n

[Connaught Plaza Restaurants Ltd. v. Kapil Mitra, Revision Petition No. 2731 of 2016, decided on 04-08-2020]<\/strong><\/span><\/p>\n

\n
\n

Supermarkets & Consumer Goods<\/span><\/span><\/h2>\n
\n<\/blockquote>\n

Cosumer Rights<\/span><\/h3>\n

\u00a0<\/strong>\u201cDiscontinue unfair trade practice of arbitrarily imposing additional cost of carry bags at payment counter\u201d: Read NCDRC\u2019s full discussion on Consumer Rights in Big Bazaar matter<\/strong><\/a><\/p>\n

\u201cConsumer has the right to know, before he exercises his choice to patronize a particular retail outlet, and before he makes his selection of goods for purchase, that additional cost will be charged for carry bags, and also the right to know the salient specifications and price of the carry bags.<\/em>\u201d<\/p>\n

[Big Bazaar (Future Retail Ltd.) v. Ashok Kumar, Revision Petition No. 975 of 2020, decided on 22-12-2020]<\/span><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Since 2020 is now winding down, we switch on our flashback mode and note that a lot of changes in the name <\/p>\n","protected":false},"author":8808,"featured_media":241313,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[45673,46957],"tags":[8671,14601,44624,11241,43026,39643,29785,37346,3095,44625,44627],"class_list":["post-241310","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-columns-for-roundup","category-tribunals-regulatory-bodies-commissions-monthly-roundup","tag-builder","tag-consumer","tag-consumer-goods","tag-consumer-protection","tag-consumer-rights","tag-demat-account","tag-law","tag-legal","tag-NCDRC","tag-possession-of-flat","tag-yearly-roundup"],"yoast_head":"\n2020 Wrap Up -- Flashback of Stories on Consumer Cases | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, 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Commission answers","author":"Bhumika Indulia","date":"December 8, 2020","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0Anup K Thakur (Presiding Member), held that delivering the vehicle and withholding the documents of the said vehicle would amount to illegal delivery of the vehicle. Factual Matrix Respondent 1\/ Complainant had purchased a Tata Spacio Car from the petitioner\/OP 1. Complainant towards the purchase\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":303449,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/10\/04\/tribunal-monthly-roundup-september-2023-legal-news\/","url_meta":{"origin":241310,"position":1},"title":"Tribunal Monthly Roundup September 2023 | Top Stories on Estoppel by Election; compensation for lost property documents; ABC Bearings and Timken India amalgamation and more","author":"Editor","date":"October 4, 2023","format":false,"excerpt":"A quick legal roundup to cover important stories from Tribunals, Regulatory Bodies, Commissions this month.","rel":"","context":"In "Legal RoundUp"","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"tribunal monthly rounup sep 2023","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/tribunal-monthly-rounup-sep-2023.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/tribunal-monthly-rounup-sep-2023.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/tribunal-monthly-rounup-sep-2023.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/tribunal-monthly-rounup-sep-2023.webp?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/tribunal-monthly-rounup-sep-2023.webp?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":288431,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/04\/04\/tribunal-regulatory-bodies-and-commissions-monthly-roundup-march-2023-legal-research-legal-news-updates\/","url_meta":{"origin":241310,"position":2},"title":"Tribunal, Regulatory Bodies and Commissions Monthly Roundup | Top 13 Legal Stories covering Google-CCI case, FTS under India Netherlands DTAA, RCap Resolution, RBI Penalty on Amazon, SEBI Penalty on Arshad Warsi, and more from March 2023","author":"Ridhi","date":"April 4, 2023","format":false,"excerpt":"Find interesting rulings by NCLT, NCLAT, RBI, ITAT, SEBI, NCDRC covering legal stories on FTS under India Netherlands DTAA, reconsideration of approved resolution plan in insolvency proceedings, definition of financial debt, compensation against doctor\u2019s legal obligations, and much more.","rel":"","context":"In "Legal RoundUp"","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"Monthly Roundup","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-973.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-973.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-973.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/04\/MicrosoftTeams-image-973.png?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":308286,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/02\/speed-post-sender-consumer-protection-act-postal-department-liablity-deficiency-of-service-scdrc-legal-news\/","url_meta":{"origin":241310,"position":3},"title":"Speed post sender is a consumer under Consumer Protection Act; Postal Dept. cannot escape liability by virtue of S 6 of Indian Post Office Act, 1898, SCDRC reiterates","author":"Sucheta","date":"December 2, 2023","format":false,"excerpt":"State Commission relying on NCDRC precedents, upheld District Consumer Commission\u2019s decision to hold the Postal Department liable for delayed delivery of a speed post by 19 days which resulted the complainant\u2019s son to miss his chance to get admission in JNU.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"postal department speed post","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/12\/postal-department-speed-post.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/12\/postal-department-speed-post.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/12\/postal-department-speed-post.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/12\/postal-department-speed-post.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":237728,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/10\/20\/ncdrc-builder-has-to-mention-the-date-of-delivery-of-possession-in-agreement-homebuyer-cannot-be-made-to-wait-for-possession-indefinietly\/","url_meta":{"origin":241310,"position":4},"title":"NCDRC | Builder has to mention the date of delivery of possession in agreement & failure to do so will be read against builder; Homebuyer cannot be made to wait for possession indefinitely","author":"Bhumika Indulia","date":"October 20, 2020","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0\u00a0A Division Bench of Dr S.M. Kantikar (Presiding Member) and Dinesh Singh (Member) held that, a homebuyer cannot be made to wait indefinitely for possession. The instant appeal was preferred by the appellant under Section 19 of the Consumer Protection Act, 1986 against the Order\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":258031,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/12\/02\/tribunals-regulatory-bodies-commissions-monthly-roundup-november-2021\/","url_meta":{"origin":241310,"position":5},"title":"Tribunals\/Regulatory Bodies\/Commissions Monthly Roundup | November 2021","author":"Bhumika Indulia","date":"December 2, 2021","format":false,"excerpt":"Here\u2019s a run-through of all the significant decisions covered in the month of November 2021 under the Section of Tribunals\/Commissions\/Regulatory Bodies.","rel":"","context":"In "Legal RoundUp"","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/12\/MicrosoftTeams-image-129.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/12\/MicrosoftTeams-image-129.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/12\/MicrosoftTeams-image-129.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/12\/MicrosoftTeams-image-129.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/12\/MicrosoftTeams-image-129.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/241310","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=241310"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/241310\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/241313"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=241310"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=241310"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=241310"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}