{"id":232551,"date":"2020-07-20T18:00:32","date_gmt":"2020-07-20T12:30:32","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=232551"},"modified":"2020-07-24T11:08:54","modified_gmt":"2020-07-24T05:38:54","slug":"consumer-protection-act-2019-comes-into-force-from-today","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/07\/20\/consumer-protection-act-2019-comes-into-force-from-today\/","title":{"rendered":"Consumer Protection Act, 2019 comes into force from today"},"content":{"rendered":"<blockquote>\n<p style=\"text-align: center;\">The Consumer Protection Act, 2019 comes in to force from today i.e. 20<sup>th<\/sup>\u00a0July 2020.<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">While briefing the media about the Consumer Protection Act, 2019 the Union Minister for Consumer Affairs, Food &amp; Public Distribution Shri Ram Vilas Paswan said that this new Act will empower consumers and help them in protecting their rights through its various notified Rules and provisions like Consumer Protection Councils, Consumer Disputes Redressal Commissions, Mediation, Product Liability and punishment for manufacture or sale of products containing adulterant \/ spurious goods.<\/p>\n<p style=\"text-align: justify;\">The Act includes establishment of the <span style=\"color: #008000;\"><strong>Central Consumer Protection Authority (CCPA)<\/strong><\/span> to promote, protect and enforce the rights of consumers.\u00a0 The CCPA will be empowered to conduct investigations into violations of consumer rights and institute complaints \/ prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers\/endorsers\/publishers of misleading advertisements.Shri Paswan further said that the rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act. The gazette notification for establishment of the Central Consumer Protection Authority and rules for prevention of unfair trade practice in e-commerce are under publication.<\/p>\n<p style=\"text-align: justify;\">Under this act <strong><span style=\"color: #008000;\">every e-commerce entity is required to provide information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, security of payment methods, charge-back options, etc.<\/span><\/strong> including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage on its platform.\u00a0 He said that e-commerce platforms have to acknowledge the receipt of any consumer complaint within forty-eight hours and redress the complaint within one month from the date of receipt under this Act. He further added that the New Act introduces the concept of product liability and brings within its scope, the product manufacturer, product service provider and product seller, for any claim for compensation.<\/p>\n<p style=\"text-align: justify;\">The new Act provides for simplifying the consumer dispute adjudication process in the consumer commissions, which include, among others,\u00a0 empowerment of the State and District Commissions to review their own orders, enabling a consumer to file complaints electronically and file complaints in consumer Commissions that have jurisdiction over the place of his residence, videoconferencing for hearing and deemed admissibility of complaints if the question of admissibility is not decided within the specified period of 21 days.<\/p>\n<p style=\"text-align: justify;\">An <span style=\"color: #008000;\"><strong>Alternate Dispute Resolution mechanism of Mediation has been provided in the new Act.<\/strong><\/span>\u00a0 This will simplify the adjudication process.\u00a0 A complaint will be referred by a Consumer Commission for mediation, wherever scope for early settlement exists and parties agree for it. Mediation will be held in the Mediation Cells to be established under the aegis of the Consumer Commissions.\u00a0 There will be no appeal against settlement through mediation.<\/p>\n<p style=\"text-align: justify;\">As per the Consumer Disputes Redressal Commission Rules, there will be <strong><span style=\"color: #008000;\">no fee for filing cases upto Rs. 5 lakh<\/span><\/strong>. There are provisions for filing complaints electronically, credit of amount due to unidentifiable consumers to Consumer Welfare Fund (CWF).\u00a0 The State Commissions will furnish information to Central Government on a quarterly basis on vacancies, disposal, pendency of cases and other matters.<\/p>\n<p style=\"text-align: justify;\">The New Act also introduces the <strong><span style=\"color: #008000;\">concept of product liability<\/span> <\/strong>and brings within its scope, the product manufacturer, product service provider and product seller, for any claim for compensation. The Act provides for punishment by a competent court for manufacture or sale of adulterant\/spurious goods. The court may, in case of first conviction, suspend any licence issued to the person for a period of up to two years, and in case of second or subsequent conviction, cancel the licence.<\/p>\n<p style=\"text-align: justify;\">Under this new Act, besides general rules, there are Central Consumer Protection Council Rules, Consumer Disputes Redressal Commission Rules, Appointment of President &amp; Members in State\/District Commission Rules, Mediation Rules, Model Rules and E-Commerce Rules and Consumer Commission Procedure Regulations, Mediation Regulations and Administrative control over State Commission &amp; District Commission Regulations.<\/p>\n<p style=\"text-align: justify;\">The <strong><span style=\"color: #008000;\">Central Consumer Protection Council Rules<\/span><\/strong> are provided for constitution of the Central Consumer Protection Council, an advisory body on consumer issues, headed by the Union Minister of Consumer Affairs, Food and Public Distribution with the Minister of State as Vice Chairperson and 34 other members from different fields. The Council, which has a three-year tenure, will have Minister-in-charge of consumer affairs from two States from each region- North, South, East, West, and NER. There is also provision for having working groups from amongst the members for specific tasks.<\/p>\n<p style=\"text-align: justify;\"><a href=\"https:\/\/static.pib.gov.in\/WriteReadData\/userfiles\/PIB%20Delhi\/CPA%202019-%20PPT-20%20July,%202020.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><u>Click here for presentation on salient features of CPA 2019<\/u><\/strong><\/a><\/p>\n<h3><span style=\"color: #800000;\">Also Read:<\/span><\/h3>\n<p><a href=\"https:\/\/wp.me\/p7Pgfg-Ysv\">Substantial portion of Consumer Protection Act, 2019 along with related Rules to come into force on 20th July, 2020<\/a><\/p>\n<hr \/>\n<p>[Source: PIB]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The Consumer Protection Act, 2019 comes in to force from today i.e. 20th\u00a0July 2020. While briefing the media about the Consumer Protection <\/p>\n","protected":false},"author":8808,"featured_media":203800,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1188,2],"tags":[42625,18321,42573,3437,42626],"class_list":["post-232551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hot_off_the_press","category-news","tag-central-consumer-protection-authority","tag-consumer-protection-act","tag-consumer-protection-rules","tag-e-commerce","tag-product-liability"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Consumer Protection Act, 2019 comes into force from today | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2020\/07\/20\/consumer-protection-act-2019-comes-into-force-from-today\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Consumer Protection Act, 2019 comes into force from today\" \/>\n<meta property=\"og:description\" content=\"The Consumer Protection Act, 2019 comes in to force from today i.e. 20th\u00a0July 2020. 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Updates&quot;","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/03\/consumer-protection.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/03\/consumer-protection.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/03\/consumer-protection.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/03\/consumer-protection.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/03\/consumer-protection.jpg?resize=1050%2C600&ssl=1 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The Central Government has exercised the powers conferred by Section 1(3) of the Consumer Protection Act, 2019. Following is a list of provisions that will\u2026","rel":"","context":"In &quot;Legislation Updates&quot;","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":217940,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/08\/12\/president-gives-assent-to-consumer-protection-bill-2019\/","url_meta":{"origin":232551,"position":2},"title":"President gives assent to &#8212; Consumer Protection Bill, 2019","author":"Bhumika Indulia","date":"August 12, 2019","format":false,"excerpt":"President gives its approval for the Consumer Protection Bill, 2019 which aims to protect the rights of consumers by establishing authorities for timely and effective administration and settlement of consumers\u2019 dispute. The Bill will replace the more than three decades old Consumer Protection Act, 1986. The following Act of Parliament\u2026","rel":"","context":"In &quot;Legislation Updates&quot;","block_context":{"text":"Legislation Updates","link":"https:\/\/www.scconline.com\/blog\/post\/category\/legislationupdates\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":240477,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/11\/central-consumer-protection-authority-refers-honey-adulteration-matter-to-fssai-extends-cooperation-in-investigation-for-taking-class-action-under-s-10-of-new-consumer-protection-act\/","url_meta":{"origin":232551,"position":3},"title":"Central Consumer Protection Authority refers Honey Adulteration matter to FSSAI &#038; extends cooperation in investigation for taking class action under S. 10 of New Consumer Protection Act","author":"Bhumika Indulia","date":"December 11, 2020","format":false,"excerpt":"It has been reported to the Department that most of the honey brands sold in the market are adulterated with sugar syrup. This is a serious matter as it will compromise our health in the troubled times of COVID 19 and add to the risk of Covid-19. The Department has\u2026","rel":"","context":"In &quot;Hot Off The Press&quot;","block_context":{"text":"Hot Off The Press","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/hot_off_the_press\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":273952,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/09\/17\/national-seminar-on-consumer-protection-laws\/","url_meta":{"origin":232551,"position":4},"title":"NLIU | National Seminar on Consumer Protection Laws [04-05 November, 2022]","author":"Bhumika Indulia","date":"September 17, 2022","format":false,"excerpt":"National Law Institute University, Bhopal is organizing a National Seminar on Consumer Protection Laws sponsored by the Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution Government of India and co-sponsored by the Department of Food Civil Supplies and Consumer Protection, Government of Madhya Pradesh. 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