{"id":232073,"date":"2020-07-10T14:57:16","date_gmt":"2020-07-10T09:27:16","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=232073"},"modified":"2020-07-17T13:59:19","modified_gmt":"2020-07-17T08:29:19","slug":"cci-swiggy-has-no-role-in-pricing-of-products-on-its-platform-unfair-pricing-complaint-rejected","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/07\/10\/cci-swiggy-has-no-role-in-pricing-of-products-on-its-platform-unfair-pricing-complaint-rejected\/","title":{"rendered":"CCI | Swiggy has no role in pricing of products on its platform: Unfair pricing complaint rejected"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>Competition Commission of India (CCI): <\/strong>The coram comprising of Ashok Kumar Gupta (Chairperson) and Sangeeta Verma, Bhagwant Singh Bishnoi, (Members) dismissed the complaint against Swiggy which accused it of unfair pricing.<\/p>\n<div class=\"page\" title=\"Page 3\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: justify;\">Swiggy provides an online platform to the customers for ordering food from a wide range of neighbourhood partner restaurants listed on its platform.<\/p>\n<div class=\"page\" title=\"Page 3\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: justify;\">The Swiggy app\/ website page shows a whole list of restaurants to order from and once the restaurant is selected and order placed, the restaurant which has its own Swiggy application receives the order details and starts preparing the order.<\/p>\n<div class=\"page\" title=\"Page 3\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: justify;\">Informants submit that, Swiggy typically charges a commission on the total order bill amount (which is inclusive of GST) from the partner restaurant. On the other hand, Swiggy charges delivery fee from the customer which generally ranges from Rs. 20- 100.<\/p>\n<p style=\"text-align: justify;\">At times, Swiggy also charges more based on a surge in delivery prices in times of high demand, rains, special occasions and midnight delivery.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #0000ff;\">Allegations<\/span><\/h3>\n<p style=\"text-align: justify;\">Swiggy through its website\/app charges higher than the rate offered by respective restaurants in their outlets over and above the delivery charges.<\/p>\n<div class=\"page\" title=\"Page 4\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: justify;\">Informants submitted bills of restaurant and screenshot of Swiggy website to indicate the difference in prices of same dishes being ordered at the restaurant and from the Swiggy platform.<\/p>\n<h4 style=\"text-align: justify;\"><span style=\"color: #800080;\">Unfair Price<\/span><\/h4>\n<p style=\"text-align: justify;\">Thus, in view of the above, informants have alleged that the OP is acting in contravention of Section 4(2)(a) of the Competition Act, 2002 by imposing unfair price.<\/p>\n<h3 style=\"text-align: justify;\"><span style=\"color: #0000ff;\">Submissions by Swiggy<\/span><\/h3>\n<p style=\"text-align: justify;\">Swiggy submitted its response on the stated information in public and confidential version.<\/p>\n<p style=\"text-align: justify;\">Swiggy added to its submissions that it only operates as an intermediary and the prices displayed on the platform are directly uploaded by the restaurants and the decision with regard to the prices solely depends on the restaurants.<\/p>\n<div class=\"page\" style=\"text-align: justify;\" title=\"Page 5\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Swiggy averred that as and when it receives complaints from buyers who find discrepancies between the prices listed on the Platform and the Partners\u2019 menus, the same are escalated to the Partners for action as Swiggy cannot control, alter or affect the prices of items listed on its Platform.<\/p>\n<div class=\"page\" title=\"Page 5\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>With respect to dominance, Swiggy has claimed that it is not dominant in the relevant market and Zomato is its nearest competitor.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3 style=\"text-align: justify;\"><span style=\"color: #0000ff;\">Decision<\/span><\/h3>\n<div class=\"page\" title=\"Page 7\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p style=\"text-align: justify;\">Commission notes that Swiggy has denied the allegations with reference to the contractual agreement it has entered into with its Partners (restaurants) <span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif;\">seeking them to maintain a uniform price of food items sold by such Partners to customers when dealing with them directly or through the platform of Swiggy.<\/span><\/p>\n<p style=\"text-align: justify;\">Thus, the above indicates that the allegations against Swiggy do not appear to be substantiated.<\/p>\n<p style=\"text-align: justify;\">Hence, satisfied with the averments placed by Swiggy that it has no role to play in the pricing of the products offered by the restaurants on the platform, Commission finds no prima facie case of contravention of provisions of Section 4 of the Act. [Prachi Agarwal v. Swiggy, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/M2nIG1e3\"><b>2020 SCC OnLine CCI 22<\/b><\/a> , decided on 19-06-2020]<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Competition Commission of India (CCI): The coram comprising of Ashok Kumar Gupta (Chairperson) and Sangeeta Verma, Bhagwant Singh Bishnoi, (Members) dismissed the <\/p>\n","protected":false},"author":8808,"featured_media":76441,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[42459,41761,42458,33493,42457],"class_list":["post-232073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-food-delivery-platform","tag-restaurants","tag-surge-in-prices","tag-swiggy","tag-unfair-price"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>CCI | Swiggy has no role in pricing of products on its platform: Unfair pricing complaint rejected | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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DG to investigate","author":"Bhumika Indulia","date":"May 4, 2022","format":false,"excerpt":"Competition Commission of India (CCI): The Coram of Ashok Kumar Gupta (Chairperson) and Sangeeta Verma and Bhagwant Singh Bishnoi (Members) held that, in the case of both Swiggy and Zomato, prima facie there existed a conflict of interest situation, warranting detailed scrutiny into its impact on the overall competition between\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/05\/CCIZom-Swi.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/05\/CCIZom-Swi.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/05\/CCIZom-Swi.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/05\/CCIZom-Swi.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/05\/CCIZom-Swi.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":276110,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/10\/25\/the-food-service-aggregators-zomato-swiggy-etc-and-their-pricing-practices\/","url_meta":{"origin":232073,"position":1},"title":"The Food Service Aggregators (Zomato, Swiggy, etc.) and their Pricing Practices","author":"Bhumika Indulia","date":"October 25, 2022","format":false,"excerpt":"by Anurag Tiwari*","rel":"","context":"In &quot;OP. ED.&quot;","block_context":{"text":"OP. ED.","link":"https:\/\/www.scconline.com\/blog\/post\/category\/op-ed\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-164-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-164-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-164-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-164-1.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-164-1.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":208969,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/01\/30\/del-hc-summoning-order-against-ceo-of-swiggy-in-criminal-case-relating-to-violence-erupted-in-a-restaurant-quashed\/","url_meta":{"origin":232073,"position":2},"title":"Del HC | Summoning order against CEO of Swiggy in criminal case relating to violence erupted in a restaurant quashed","author":"Bhumika Indulia","date":"January 30, 2019","format":false,"excerpt":"Delhi High Court:\u00a0The Bench of R.K. Gauba, J. quashed the summoning order passed by Metropolitan Magistrate against the CEO of Swiggy observing that it does not pass the muster of a judicial order. The incident\u00a0 The incident occurred at Delhi-19, a restaurant in Kalkaji, Delhi. The company \"Swiggy\" is a\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":282693,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/01\/30\/trademark-v-domain-name-bombay-hc-holds-trademark-infringement-suit-is-an-action-in-personam-court-cannot-impose-a-blanket-ban-on-swiggy-mark-in-future\/","url_meta":{"origin":232073,"position":3},"title":"[Trademark v. Domain Name] Bombay HC holds trademark infringement suit is an action in personam; Court cannot impose a blanket ban on \u201cSwiggy\u201d mark in future","author":"Editor","date":"January 30, 2023","format":false,"excerpt":"\u201cThe Court held that in every case of trademark infringement, the plaintiff claiming infringement of its registered mark is required to claim relief in the context of specific instances of infringement, relatable to individuals against whom orders can be passed by the Court.\u201d","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/11\/Bombay-High-Court-1.png?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":369905,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/12\/16\/cam-advises-swiggy-on-10000-crore-qip-2025\/","url_meta":{"origin":232073,"position":4},"title":"Cyril Amarchand Mangaldas advised Swiggy Limited on qualified institutions placement of equity shares aggregating to \u20b9 10,000 crores","author":"Editor","date":"December 16, 2025","format":false,"excerpt":"CAM advises Swiggy Limited on its \u20b910,000 crore QIP, one of India\u2019s largest consumer-tech equity offerings and the second-largest non-banking QIP.","rel":"","context":"In &quot;Law Firms News&quot;","block_context":{"text":"Law Firms News","link":"https:\/\/www.scconline.com\/blog\/post\/category\/news\/law-firms-news\/"},"img":{"alt_text":"Swiggy \u20b910000 crore QIP","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/12\/Swiggy-%E2%82%B910000-crore-QIP.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/12\/Swiggy-%E2%82%B910000-crore-QIP.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/12\/Swiggy-%E2%82%B910000-crore-QIP.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/12\/Swiggy-%E2%82%B910000-crore-QIP.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":256375,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/10\/29\/cgst-act-kar-hc-directs-to-consider-refund-application-by-swiggy-for-the-amount-paid-allegedly-under-duress-and-coercion-during-investigation\/","url_meta":{"origin":232073,"position":5},"title":"[CGST Act] Kar HC directs to consider refund application by Swiggy for the amount paid allegedly under duress and coercion during investigation","author":"Editor","date":"October 29, 2021","format":false,"excerpt":"Karnataka High Court: S. Sunil Dutt Yadav J. disposed off the petition and reinstated an observation \u201cIf any money is due to the Government, the Government should take steps but not take extra steps or maneuver\u2026\u201d Factual Background The facts of the case are such that the petitioner operates an\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/232073","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=232073"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/232073\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/76441"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=232073"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=232073"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=232073"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}