{"id":226688,"date":"2020-03-07T11:30:03","date_gmt":"2020-03-07T06:00:03","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=226688"},"modified":"2020-03-07T13:58:47","modified_gmt":"2020-03-07T08:28:47","slug":"ncdrc-tata-motors-resorted-to-deceptive-trade-practice-by-alluring-customers-and-promoting-sale-of-their-cars-decision-of-below-fora-upheld","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/03\/07\/ncdrc-tata-motors-resorted-to-deceptive-trade-practice-by-alluring-customers-and-promoting-sale-of-their-cars-decision-of-below-fora-upheld\/","title":{"rendered":"NCDRC | Tata Motors resorted to deceptive trade practice by alluring customers and promoting sale of their cars; Decision of below fora &#8212; upheld"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>National Consumer Redressal Commission (NCDRC):\u00a0<\/strong>C. Vishwanath (Presiding Member) dismissed the revision petition filed by Tata Motors Limited against the West Bengal State Consumer Disputes Redressal Commission, Kolkata.<\/p>\n<p style=\"text-align: justify;\">Case of the complainant was that he was allured by advertisement issued by petitioner to purchase a model of Tata Indigo-CS Car. In the advertisement issues by Tata Motors and Tata Motor Finance that the vehicle would give a mileage of 25 kmpl. Complainant brought to the notice of OPs the shortfall in mileage being given by the car.<\/p>\n<p style=\"text-align: justify;\">Hence in the above view, the complaint was filed with District Forum.<\/p>\n<p style=\"text-align: justify;\">Petitioner had denied all the allegations made by the complainant, apart from questioning the maintainability of the complaint, that there was no expert opinion, the ARAI certified mileage of 25 kmpl was not for the vehicle concerned and that the complainant was not the owner of the vehicle, as the same was hypothecated to the bank.<\/p>\n<p style=\"text-align: justify;\">OP 2 had denied all the allegations and stated that the Complainant had bought the vehicle after a test drive and satisfying himself about the car. The shortfall in mileage was attributed to the rough handling of the car and the bad condition of the road.<\/p>\n<p style=\"text-align: justify;\">District Forum directed OPs to refund the cost of vehicle, compensation and cost to the Complainant. Complainant was also directed to pay all the\u00a0bank dues and make arrangements to return the vehicle.<\/p>\n<p style=\"text-align: justify;\">Aggrieved by district forum&#8217;s order, OP-Tata Motors Ltd., filed an appeal before the State Commission and State Commission partly allowed the appeal. OPs were jointly and severally directed to pay punitive damages for taking recourse to deceptive trade practice by way of misleading advertisement.<\/p>\n<p style=\"text-align: justify;\"><strong>Decision<\/strong><\/p>\n<p style=\"text-align: justify;\">Commission stated that both the fora below came to a concurrent finding that the OPs resorted to deceptive trade practice by alluring customers and promoting the sale of their cars. Advertisement also had not mentioned whether the mileage shown was for diesel or petrol car.<\/p>\n<p style=\"text-align: justify;\">Thus, the Commission did not find any infirmity or illegality in the order passed by the fora below.<\/p>\n<p style=\"text-align: justify;\">Jurisdiction of NCDRC under Section 21(b) was also found to be very limited. The commission in its opinion was not required to reassess or re-appreciate the evidence and substitute its opinion to the concurrent findings of fact by the fora below.<\/p>\n<p style=\"text-align: justify;\">Relying on the Supreme Court&#8217;s decision in, <em>Lourdes Society Snehanjali Girls Hostel v. H &amp; R Johnson (India) Ltd.<\/em>, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/04h0K1Kc\">(2016) 8 SCC 286<\/a>, wherein it was held that,<\/p>\n<div class=\"page\" style=\"text-align: justify;\" title=\"Page 3\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p><span style=\"color: #008000;\"><em>&#8220;The National Commission has to exercise the jurisdiction vested in it only if the State Commission or the District Forum has failed to exercise their jurisdiction or exercised when the same was not vested in their or exceeded their jurisdiction by acting illegally or with material irregularity. In the instant case, the National Commission has certainly exceeded its jurisdiction by setting aside the concurrent finding of fact recorded in the order passed by the State Commission which is based upon valid and cogent reasons.&#8221;<\/em><\/span><\/p>\n<p>Therefore, in the above view, petitioner failed to point out any miscarriage of justice or that the findings were perverse. [Tata Motors Ltd. v. Pradipta Kundu, Revision Petition No. 2133 of 2015, decided on 02-03-2020]<\/p>\n<\/div>\n<\/div>\n<\/div>\n<p style=\"text-align: justify;\">\n","protected":false},"excerpt":{"rendered":"<p>National Consumer Redressal Commission (NCDRC):\u00a0C. Vishwanath (Presiding Member) dismissed the revision petition filed by Tata Motors Limited against the West Bengal State <\/p>\n","protected":false},"author":8808,"featured_media":199533,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[39910,2728,39906,39908,39909,39907],"class_list":["post-226688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-alluring-customers","tag-compensation","tag-deceptive-trade-practice","tag-punitive-damages","tag-shortfall-in-mileage","tag-tata-motors"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NCDRC | Tata Motors resorted to deceptive trade practice by alluring customers and promoting sale of their cars; Decision of below fora -- upheld | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2020\/03\/07\/ncdrc-tata-motors-resorted-to-deceptive-trade-practice-by-alluring-customers-and-promoting-sale-of-their-cars-decision-of-below-fora-upheld\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCDRC | Tata Motors resorted to deceptive trade practice by alluring customers and promoting sale of their cars; Decision of below fora -- upheld\" \/>\n<meta property=\"og:description\" content=\"National Consumer Redressal Commission (NCDRC):\u00a0C. 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The\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":351145,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/06\/21\/consumer-cases-arbitrability-ncdrc-cases-held-per-incuriam-dcdrc-consumer-courts-legal-news-scc-times\/","url_meta":{"origin":226688,"position":1},"title":"&#8216;Consumer disputes are non-arbitrable&#8217;; District Commission holds NCDRC&#8217;s Two verdicts as per incuriam","author":"Sucheta","date":"June 21, 2025","format":false,"excerpt":"\u201cOn one side is judicial propriety and on the other, severe contempt. Yet this Commission will take this risk and make attempt to set legal principles clearly for the purposes of upholding judicial federalism\u201d.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"DCDRC finds Matrimony.Com Ltd. liable for deficiency in service for failing to deliver video album of a marriage reception held in 2017","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/03\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":6465,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/02\/02\/hindustan-motors-ltd-directed-to-provide-new-car-to-compensate-car-burnt-due-to-manufacturing-defect\/","url_meta":{"origin":226688,"position":2},"title":"Hindustan Motors Ltd. directed to provide new car to compensate car burnt due to manufacturing defect","author":"Sucheta","date":"February 2, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): While upholding the views of District Forum and Maharashtra State Consumer Disputes Redressal Commission, NCDRC has directed Hindustan Motors Ltd. to replace the car which got burnt due to manufacturing defect and provide a new one. Earlier, the complainant, who works as Executive Engineer\u2026","rel":"","context":"In &quot;Tribunals\/Commissions\/Regulatory Bodies&quot;","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":240315,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/08\/ncdrc-delivery-of-vehicle-while-withholding-its-original-documents-would-amount-to-illegal-delivery-of-the-vehicle-commission-answers\/","url_meta":{"origin":226688,"position":3},"title":"NCDRC | Delivery of vehicle while withholding its original documents, would amount to illegal delivery of the vehicle? Commission answers","author":"Bhumika Indulia","date":"December 8, 2020","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0Anup K Thakur (Presiding Member), held that delivering the vehicle and withholding the documents of the said vehicle would amount to illegal delivery of the vehicle. Factual Matrix Respondent 1\/ Complainant had purchased a Tata Spacio Car from the petitioner\/OP 1. Complainant towards the purchase\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":275640,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/10\/15\/t-series-v-tata-delhi-high-court-record-settlement-between-tata-motors-and-t-series-for-not-using-t-series-marks-on-tata-automobiles\/","url_meta":{"origin":226688,"position":4},"title":"[T-series v Tata] Delhi High Court record settlement between TATA motors and T-series for not using \u2018T-series\u2019 marks on Tata automobiles","author":"Editor","date":"October 15, 2022","format":false,"excerpt":"\u00a0 \u00a0 Delhi High Court: In a suit filed by Super Cassettes Industries Private Limited, seeking permanent injunction restraining infringement, passing off, rendition of accounts, damages, etc., against the Defendant - Tata Motors Ltd., and having informed the Court regarding the parties reaching settlement, Prathiba Singh J., recorded the settlement\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-135-1.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-135-1.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-135-1.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-135-1.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2022\/10\/MicrosoftTeams-image-135-1.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":244202,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/02\/22\/charging-money-for-carry-bags\/","url_meta":{"origin":226688,"position":5},"title":"\u2018Using customers as Advertising Agents\u2019: Charging money for carry bags with printed logo is spurious, unfair trade practice with deceptive nature | Payback of Rs 3 with interest &#038; compensation ordered by Consumer Forum","author":"Bhumika Indulia","date":"February 22, 2021","format":false,"excerpt":"District Consumer Disputes Redressal Commission-II, Hyderabad: A three-Member Bench of Vakkanti Narasimha Rao, President, and P.V.T.R Jawahar Babu and R.S. Rajeshree, Members, ordered More Megastore Retails Ltd. to payback Rs 3 (with interest) that were charged from the complainant as the cost of the carry bag with company\u2019s name and\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/226688","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=226688"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/226688\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/199533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=226688"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=226688"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=226688"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}