{"id":225668,"date":"2020-02-14T16:22:59","date_gmt":"2020-02-14T10:52:59","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=225668"},"modified":"2020-02-20T12:38:27","modified_gmt":"2020-02-20T07:08:27","slug":"ncdrc-icici-bank-misplaced-registered-original-sale-deed-of-customer-district-forums-decision-of-compensation-and-reconstruction-of-sale-deed-upheld","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/14\/ncdrc-icici-bank-misplaced-registered-original-sale-deed-of-customer-district-forums-decision-of-compensation-and-reconstruction-of-sale-deed-upheld\/","title":{"rendered":"NCDRC | ICICI Bank misplaced original Sale Deed of customer; District Forum\u2019s decision of compensation and reconstruction of sale deed &#8212; Upheld"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>National Consumer Redressal Commission (NCDRC): <\/strong>Dinesh Singh (Presiding Member) while dismissing the revision petition filed by ICIC Bank Ltd. upheld the decision of District Forum and State Commission with regard to compensation and reconstruction of lost\/misplaced original sales deed of the \u2018Complainants\u2019.<\/p>\n<p style=\"text-align: justify;\">The pertinent facts of the case were that the complainants had taken a home loan from the Bank and deposited the original sale-deed of their flat with the Bank. Later, the bank informed the complainants that the originally registered sale deed of their flat was misplaced\/lost by them.<\/p>\n<p style=\"text-align: justify;\">On being aware of the above circumstances, complainants filed a complaint at the District Forum alleging \u2018deficiency of service\u2019 on the bank\u2019s part.<\/p>\n<p style=\"text-align: justify;\">District Forum allowed the Complaint and directed the OPs &#8212; <em>to reconstruct the sale deed by registering a complaint in the Police Station concerned regarding eth original sale deed. The same should be published in a National Newspaper, Daily Newspaper of Rajasthan and Alwar and procure a certified copy of the sale deed and notify in the copy itself that the Original Document lost due to fault of the OPs. On preparing such documents, they should be handed over to the complainant and the copy of the same should be included in the records of the OPs, which will be equivalent to the original document.<\/em><\/p>\n<p style=\"text-align: justify;\">Further, Bank filed an appeal under Section 15 of the Act before the State Commission, but was dismissed.<\/p>\n<p style=\"text-align: justify;\">State Commission while dismissing the appeal stated that,<\/p>\n<p style=\"text-align: justify;\"><em>According to the settled principles of the National Commission, the non-returning of original documents depicts deficiency of services and is an unfair trade practice. <\/em><\/p>\n<p style=\"text-align: justify;\"><strong>\u00a0Commission\u2019s Decision<\/strong><\/p>\n<p style=\"text-align: justify;\">The Bench stated that the two forums had returned concurrent findings. No palpable or crucial error in appreciating the evidence by the two foras was visible.<\/p>\n<p style=\"text-align: justify;\">In the given specificities and fact of the matter, the order made by the District Forum was just and equitable.<\/p>\n<p style=\"text-align: justify;\">Commission also noted that, an original registered sale deed is an important document, its loss adversely affects the property. Even if the document is reconstructed, a question still obtains on the property, and continues in perpetuity.<\/p>\n<p style=\"text-align: justify;\">Bank\u2019s position cannot be appreciated.<\/p>\n<blockquote>\n<p style=\"text-align: justify;\">\u201cWhen, by its own admission, it lost\/misplaced the original document of the Complainants, it should have, on its own, in the normal won&#8217;t of its functioning, got the document reconstructed, handed over the reconstructed document to the Complainants, with courtesy and apology, as also conducted an internal inquiry to fix responsibility as well as undertaken systemic improvements for future.\u201d<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">Thus, the revision petition being patently ill-conceived and totally bereft of merit, was dismissed with stern advice of caution to the Bank and direction with regard to timely compliance of the order was given. [ICICI Bank Ltd. v. Rajesh Khandelwal, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/AboOl2nj\"><b>2020 SCC OnLine NCDRC 12<\/b><\/a>, decided on 12-02-2020]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>National Consumer Redressal Commission (NCDRC): Dinesh Singh (Presiding Member) while dismissing the revision petition filed by ICIC Bank Ltd. upheld the decision <\/p>\n","protected":false},"author":8808,"featured_media":199533,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[2728,32468,33525,39628],"class_list":["post-225668","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-compensation","tag-district-forum","tag-icici-bank","tag-registered-original-sale-deed"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NCDRC | ICICI Bank misplaced original Sale Deed of customer; 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State Consumer Disputes Redressal Commission, vide which LIC Housing Finance was directed to pay 85% of the current value of a property along with interest and punitive damages\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":236684,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/10\/03\/ncdrc-are-flat-buyers-entitled-to-compensation-for-not-being-provided-extra-facilities-on-extra-sum-commission-explains\/","url_meta":{"origin":225668,"position":1},"title":"NCDRC | Are flat buyers entitled to compensation for not being provided &#8220;extra facilities on extra sum&#8221;? Commission explains","author":"Bhumika Indulia","date":"October 3, 2020","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0Anup K. Thakur (Presiding Member) addressed a consumer complaint alleging unfair trade practice and deficiency of service. As per the complaint, small contagious plots of different landowners were developed by the OP. On the said plots, multi-storied buildings consisting of composite flats were constructed as\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":241310,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/25\/2020-wrap-up-flashback-of-stories-on-consumer-cases\/","url_meta":{"origin":225668,"position":2},"title":"2020 Wrap Up &#8212; Flashback of Stories on Consumer Cases","author":"Bhumika Indulia","date":"December 25, 2020","format":false,"excerpt":"Since 2020 is now winding down, we switch on our flashback mode and note that a lot of changes in the name of \u2018new normal\u2019 appeared. Pandemic impacted everything, be it the normal grocery shopping outlets or the justice delivery system mechanisms. So reflecting back at some of our best\u2026","rel":"","context":"In &quot;Legal RoundUp&quot;","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":300931,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/09\/06\/ncdrc-directs-icici-bank-pay-25-lakhs-compensation-lost-property-documents\/","url_meta":{"origin":225668,"position":3},"title":"NCDRC directs ICICI bank to pay 25 lakhs compensation over lost property documents","author":"Ridhi","date":"September 6, 2023","format":false,"excerpt":"\u201cThe issue is not of fixing a value to a piece of real estate which the complainant is in possession of. Rather, it is one of compensation for the deficiency in service and of indemnifying the complaint against any future loss.\u201d","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"national consumer disputes redressal commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/national-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/national-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/national-consumer-disputes-redressal-commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/06\/national-consumer-disputes-redressal-commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":196135,"url":"https:\/\/www.scconline.com\/blog\/post\/2018\/05\/19\/interference-through-revisionary-jurisdiction-limited-only-to-cases-where-there-is-prima-facie-miscarriage-of-justice\/","url_meta":{"origin":225668,"position":4},"title":"Interference through revisionary jurisdiction limited only to cases where there is prima facie miscarriage of justice","author":"Saba","date":"May 19, 2018","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): The NCDRC recently rejected an appeal against the West Bengal State Commission\u2019s judgment, stating that the Commission\u2019s intervention is called for only where there is an evident instance of the jurisdictional error. If not, the scope for interfering with the State Commission\u2019s order is\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":262300,"url":"https:\/\/www.scconline.com\/blog\/post\/2022\/02\/24\/can-flat-owners-be-prevented-from-use-of-certain-open-spaces-and-facilities-by-builders\/","url_meta":{"origin":225668,"position":5},"title":"Can flat owners be prevented from use of certain open spaces and facilities by builders? NCDRC answers","author":"Bhumika Indulia","date":"February 24, 2022","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): While noting whether the flat owners can be prevented from the use of certain common spaces, the Coram of Justice R.K. Agarwal (President) held that under the provisions of the Maharashtra Apartment Ownership Act 1970 and even Maharashtra Ownership Flats (Regulation of the promotion\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/225668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=225668"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/225668\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/199533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=225668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=225668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=225668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}