{"id":225587,"date":"2020-02-13T16:30:00","date_gmt":"2020-02-13T11:00:00","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=225587"},"modified":"2020-02-17T11:48:39","modified_gmt":"2020-02-17T06:18:39","slug":"ncdrc-consumer-alleging-of-defect-in-food-served-in-a-restaurant-will-have-initial-onus-to-prove-that-food-quality-was-inferior","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/13\/ncdrc-consumer-alleging-of-defect-in-food-served-in-a-restaurant-will-have-initial-onus-to-prove-that-food-quality-was-inferior\/","title":{"rendered":"NCDRC | Consumer alleging of defect in food served in a restaurant will have initial onus to prove that food quality was inferior"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>National Consumer Redressal Commission (NCDRC): <\/strong>Justice V.K. Jain (Presiding Member) while dealing with a complaint in regard to unhygienic food that emitted foul smell causing food poisoning to the complainant, held that,<\/p>\n<blockquote>\n<p style=\"text-align: justify;\">\u201cIf a consumer files an affidavit in the consumer complaint instituted by him stating therein that the food served to him was rotten\/stale\/inferior in quality, such an affidavit will be sufficient to discharge the initial onus placed upon the customer.\u201d<\/p>\n<\/blockquote>\n<p style=\"text-align: justify;\">In the present complaint, the consumer complained that on consuming the food from the restaurant he felt like vomiting and on being diagnosed by a doctor it was confirmed that he had food poisoning.<\/p>\n<p style=\"text-align: justify;\">In the above-said circumstances, the complainant claimed compensation and was awarded the same by the District Forum and later the same order was maintained by the State Commission.<\/p>\n<p style=\"text-align: justify;\"><strong>Counsel for the Petitioner<\/strong><\/p>\n<p style=\"text-align: justify;\">Petitioner\u2019s counsel submitted that since onus was wrongly placed upon the petitioners, he would be satisfied if it is observed by the Commission that the onus of proving of any defect in the food served in a restaurant would be upon the customer who visits the restaurant.<\/p>\n<p style=\"text-align: justify;\"><strong>Commission\u2019s Decision<\/strong><\/p>\n<p style=\"text-align: justify;\">The Bench agreed with the petitioner\u2019s submission, that,<\/p>\n<p style=\"text-align: justify;\"><span style=\"color: #0000ff;\">\u201cIf a consumer complaint is filed alleging some defect in the food served to him in a restaurant the initial onus would be upon him to prove that the food served to him was defective or was of inferior quality.\u201d<\/span><\/p>\n<p style=\"text-align: justify;\">It further added that, the restaurant where such a complaint is made by the customer in respect of the food, will not allow them to carry food with them. On being aggrieved with such food, a customer cannot be expected to take the food and get laboratory analysis for the same as that would leave him in frustration.<\/p>\n<p style=\"text-align: justify;\">Thus, in the present set of facts and circumstances, the onus which was placed upon the complainant, had been duly discharged by the affidavit filed by him coupled with a medical certificate from the doctor who certified that the complainant suffered from food poisoning and was under treatment.<\/p>\n<p style=\"text-align: justify;\">In view of the above-stated observations, petitioners&#8217; counsel did not press for revision petition and stands disposed of. [Yum Restaurants (India) (P) Ltd. v. Kishan Hegde, <a href=\"http:\/\/www.scconline.com\/DocumentLink\/5YF80mv3\"><b>2020 SCC OnLine NCDRC 8<\/b><\/a>, decided on 05-02-2020]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>National Consumer Redressal Commission (NCDRC): Justice V.K. Jain (Presiding Member) while dealing with a complaint in regard to unhygienic food that emitted <\/p>\n","protected":false},"author":8808,"featured_media":199533,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[39605,39607,39606,39608],"class_list":["post-225587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-consumer-complaint","tag-defective-food","tag-food-poisoning","tag-onus-to-prove"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NCDRC | Consumer alleging of defect in food served in a restaurant will have initial onus to prove that food quality was inferior | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/13\/ncdrc-consumer-alleging-of-defect-in-food-served-in-a-restaurant-will-have-initial-onus-to-prove-that-food-quality-was-inferior\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCDRC | Consumer alleging of defect in food served in a restaurant will have initial onus to prove that food quality was inferior\" \/>\n<meta property=\"og:description\" content=\"National Consumer Redressal Commission (NCDRC): Justice V.K. Jain (Presiding Member) while dealing with a complaint in regard to unhygienic food that emitted\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/13\/ncdrc-consumer-alleging-of-defect-in-food-served-in-a-restaurant-will-have-initial-onus-to-prove-that-food-quality-was-inferior\/\" \/>\n<meta property=\"og:site_name\" content=\"SCC Times\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scc.online\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-02-13T11:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-02-17T06:18:39+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1330\" \/>\n\t<meta property=\"og:image:height\" content=\"887\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bhumika 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Pandemic impacted everything, be it the normal grocery shopping outlets or the justice delivery system mechanisms. So reflecting back at some of our best\u2026","rel":"","context":"In &quot;Legal RoundUp&quot;","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":203215,"url":"https:\/\/www.scconline.com\/blog\/post\/2018\/10\/06\/manufacturers-and-not-farmers-have-the-onus-to-prove-the-quality-of-seeds-under-consumer-protection-act-1986\/","url_meta":{"origin":225587,"position":1},"title":"Manufacturers, and not farmers, have the onus to prove the quality of seeds under Consumer Protection Act, 1986","author":"Bhumika Indulia","date":"October 6, 2018","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): A Division Bench comprising of R.K. Agrawal, J. and M. Shreesha, Member dismissed the revision petition filed against the order of Maharashtra State Consumer Disputes Redressal Commission confirming payment of compensation to the respondent\/complainant \u2013 farmers for supply of inferior quality of seeds by\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":323452,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/06\/03\/onus-prove-that-service-was-obtained-for-commercial-purpose-under-consumer-protection-act-on-service-provider-sc\/","url_meta":{"origin":225587,"position":2},"title":"Explained | \u2018Onus to prove that service was obtained for commercial purpose under Consumer Protection Act lies on service provider and not consumer\u2019: SC","author":"Editor","date":"June 3, 2024","format":false,"excerpt":"\u201cIf and only if, the service provider discharges its onus of showing that the service was availed, in fact for a commercial purpose, does the onus shift back to the complainant to show that the service was obtained exclusively for the purpose of earning its livelihood by means of self-employment.\u201d","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Onus to prove service for commercial purpose on service provider","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/06\/Onus-to-prove-service-for-commercial-purpose-on-service-provider.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":319906,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/04\/11\/maggie-noodles-lead-found-consumer-complaint-union-of-india-ncdrc-legal-news\/","url_meta":{"origin":225587,"position":3},"title":"NCDRC dismisses Government\u2019s 2015 complaint vis-&agrave;-vis Lead content found in Nestle\u2019s Maggie Noodles","author":"Sucheta","date":"April 11, 2024","format":false,"excerpt":"The Commission noted that the scientific analysis and the clarifications issued by the Government itself did not indict Nestle India, therefore, there is no material to support the allegations made in the complaint so as to proceed any further.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/04\/National-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":331685,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/09\/24\/too-harsh-foreclose-right-to-file-written-statement-on-conjecture-surmises-supreme-court-sets-aside-ncdrc-order\/","url_meta":{"origin":225587,"position":4},"title":"\u2018Too harsh to foreclose anyone\u2019s right to file written statement merely on conjectures and surmises\u2019; SC sets aside NCDRC order","author":"Apoorva","date":"September 24, 2024","format":false,"excerpt":"Supreme Court permitted the appellant to file a written statement on or before 14-10-2024. The respondent\/complainants were allowed to file replication, if any, by 06-11-2024 and the affidavit of evidence on or before 09-12-2024.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Right to file written statement","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/09\/Right-to-file-written-statement.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/09\/Right-to-file-written-statement.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/09\/Right-to-file-written-statement.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/09\/Right-to-file-written-statement.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":240712,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/15\/ncdrc-investigation-and-survey-by-an-insurance-company-are-fundamental-in-determining-the-amount-payable-to-insured-can-a-survey-be-disregarded-or-dismissed-read-commissions-decision\/","url_meta":{"origin":225587,"position":5},"title":"NCDRC | Investigation and Survey by an insurance company are fundamental in determining the amount payable to insured: Can a survey be disregarded or dismissed? Read Commission&#8217;s decision","author":"Bhumika Indulia","date":"December 15, 2020","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): Dinesh Singh (Presiding Member) while addressing the instant first appeal upheld the State Commission's Order in regard to a claim filed by the insured with the insurance company. The instant appeal was filed under Section 19 of the Consumer Protection Act, 1986 challenging the\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/225587","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=225587"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/225587\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/199533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=225587"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=225587"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=225587"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}