{"id":225452,"date":"2020-02-11T13:11:58","date_gmt":"2020-02-11T07:41:58","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=225452"},"modified":"2020-02-20T10:22:17","modified_gmt":"2020-02-20T04:52:17","slug":"ncdrc-coaching-classes-do-not-fall-within-the-definition-of-education-institutions-matters-of-educational-institutions-do-not-fall-under-the-consumer-forum","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/11\/ncdrc-coaching-classes-do-not-fall-within-the-definition-of-education-institutions-matters-of-educational-institutions-do-not-fall-under-the-consumer-forum\/","title":{"rendered":"NCDRC | Coaching Classes do not fall within the definition of \u2018Education Institutions\u2019; Matters of Educational Institutions do not fall under Consumer Forum"},"content":{"rendered":"

National Consumer Redressal Commission (NCDRC): <\/strong>The Bench of R.K. Agarwal (President and V.K. Jain and M. Shreesha, Members, while taking into consideration a batch of petitions and further referring to several decisions of the Supreme Court, reached to the conclusions that,<\/p>\n

\u201cCoaching Classes cannot fall within the definition of \u2018Education Institutions\u2019.\u201d<\/em><\/p>\n

\u201cAny defect or deficiency or unfair trade practice pertaining to a service provider like \u2018Coaching Centres\u2019 does not fall within the jurisdiction of the Consumer Fora.\u201d<\/em><\/p>\n

Facts in the present case are in respect to deficiency of services by an educational institution that is a Dental College for admitting students when it was neither affiliated with the university nor recognized by the Dental Council of India.<\/p>\n

Counsel appearing for the complainants stated that the facts in Buddhist Mission Dental College and Hospital v. Bhupesh Khurana, <\/em>(2009) 4 SCC 473<\/a> relate to deficiency of service on account of non-affiliation and that it does not fall within any deficiency rendered during the \u2018Course of Education\u2019 being imparted \u2018Post Admission\u2019.<\/p>\n

OP University has indulged in deficiency of service and unfair trade practice.<\/p>\n

Contentions<\/strong><\/p>\n

OPs Counsel placed reliance on Supreme Court\u2019s decision in P.T. Koshy v. Ellen Charitable Trust, <\/em>2012 (3) CPC 615 (SC), and stated that students are not \u2018Consumers\u2019 and \u2018Education\u2019 is not a commodity and the Educational Institutions are not rendering \u2018Service\u2019.<\/p>\n

Counsel appearing for the Complainant\u2019s while referred to P. Sreenivasulu v. P.J. Alexander, <\/em>wherein it was held that Educational Institutions would come within the purview of the Consumer Protection Act, 1986 and that Education is a \u2018service\u2019.<\/p>\n

Analysis and Decision<\/strong><\/p>\n

Commission addressed the ratio laid down by the Supreme Court in a catena of Judgments with respect to \u2018Education\u2019 and \u2018Educational Services\u2019 vis-a-vis Consumer Protection Act, 1986.<\/p>\n

Bihar School Examination Board v. Suresh Prasad Sinha, <\/em>(2009) 8 SCC 483<\/a>,<\/p>\n

\u201c…Any dispute relating to fault in holding of examination and non-declaration of result by an examinee does not fall within the purview of the Consumer Protection Act, 1986.\u201d<\/p>\n

Maharshi Dayanand University v. Surjeet Kaur, <\/em>(2010) 11 SCC 159<\/a>,<\/p>\n

\u201c…Supreme Court in the above-stated case examined in detail the jurisdiction of the Consumer Fora to entertain a Complaint with respect to deficiency of service by Educational Institutions.\u201d<\/p>\n

While noting the contention that Supreme Court clearly culls down the principles and has emphatically laid down that student is not a consumer and educational institutions are not providing any \u2018Service\u2019, Supreme Court\u2019s decision in P.T. Koshy<\/em> v. Ellen Charitable Trust, <\/em>2012 (3) CPC 615 (SC) was referred to wherein it was held that,<\/p>\n

\u201c…Educational Institutions are not providing any kind of service, therefore, in matter of admission, fees, etc., there cannot be a kind of service, therefore, in matter of admission, fee, etc., there cannot be a question of deficiency of service. Such matters cannot be entertained by the Consumer Forum under the Consumer Protection Act, 1986.\u201d<\/p>\n

Counsel for the Complainants contended that the ratio of the order has to be interpreted in the sense that it was applicable only to cases which involve \u2018Core Education\u2019 services and not all activities which relate to Educational Institutions and that both\u00a0 Bihar School Examination Board v. Suresh Prasad Sinha, <\/em>(2009) 8 SCC 483<\/a> and Maharshi Dayanand University v. Surjeet Kaur<\/em> (2010) 11 SCC 159<\/a>, refer to conference of a degree and conduction of an examination, which do not sum up the entire gamut of \u201cEducation\u201d.<\/p>\n

Unni Krishnan, J.P. v. State of A.P., <\/em>(1993) 1 SCC 645<\/a>,<\/p>\n

\u201c…Education has never been a commerce in this country and that establishing an Educational Institution can neither be a trade or business nor can it be a profession within the meaning of Article 19 (1)(g), it was held that \u201cEducation\u201d in its truest aspect is more a mean and a vocation rather than a profession or trade or business.\u201d<\/p>\n

Commission relying on the in Amar Singh Yadav v. Shanta Devi, <\/em>AIR 1987 Patna 191<\/a>, wherein it was held that,<\/p>\n

\u201c…while deciding the Law of Precedence has observed that when there is a direct conflict between two decisions of the Supreme Court of co-equal Bench, the subordinate Court must follow the judgments which states the law more elaborately and accurately and that the question whether the decision is earlier or later is not material. In the instant case in Maharishi Dayanand University Case (Supra) the Hon\u2019ble Supreme Court had discussed the law elaborately.\u201d<\/p>\n

Thus, the Commission stated that ratio laid down in the last judgment that is Amar Singh Yadav v. Shanta Devi, <\/em>AIR 1987 Patna 191<\/a> has to be followed. It is significant to note here that the ratio in Maharshi Dayanand University v. Surjeet Kaur<\/em> (2010) 11 SCC 159<\/a>, P.T. Koshy v. Ellen Charitable Trust, <\/em>2012 (3) CPC 615 (SC), Prof. K. K. Ramachandran (Supra) and Anupama College of Engineering (Supra) does not address to the aspect of what comprises \u2018Core Education\u2019 and whether all activities related to Education\/ Educational institutions would be excluded from the purview of the Act.<\/p>\n

In view of the above discussion, consumer complaints were dismissed. [Manu Solanki v. Vinayak Mission University, 2020 SCC OnLine NCDRC 7<\/b><\/a>, decided on 20-01-2020]<\/p>\n","protected":false},"excerpt":{"rendered":"

National Consumer Redressal Commission (NCDRC): The Bench of R.K. Agarwal (President and V.K. Jain and M. Shreesha, Members, while taking into consideration <\/p>\n","protected":false},"author":8808,"featured_media":199533,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[39629,39560,25534,35233,4881,3634],"class_list":["post-225452","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-article-191g-of-constitution-of-india","tag-coaching-classes","tag-consumer-forum","tag-deficiency-of-service","tag-education","tag-educational_institutions"],"yoast_head":"\nNCDRC | Coaching Classes do not fall within the definition of \u2018Education Institutions\u2019; Matters of Educational Institutions do not fall under Consumer Forum | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2020\/02\/11\/ncdrc-coaching-classes-do-not-fall-within-the-definition-of-education-institutions-matters-of-educational-institutions-do-not-fall-under-the-consumer-forum\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCDRC | Coaching Classes do not fall within the definition of \u2018Education Institutions\u2019; Matters of Educational Institutions do not fall under Consumer Forum\" \/>\n<meta property=\"og:description\" content=\"National Consumer Redressal Commission (NCDRC): The Bench of R.K. 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Read on","author":"Bhumika Indulia","date":"February 25, 2021","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): C. Viswanath (Presiding Member) addressed the issue of whether educational institutions fall under the ambit of Consumer Protection Act, 1986. The instant appeal was filed under Section 19 of the Consumer Protection Act, 1986 against the Order of Uttar Pradesh State Consumer Disputes Redressal\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":241310,"url":"https:\/\/www.scconline.com\/blog\/post\/2020\/12\/25\/2020-wrap-up-flashback-of-stories-on-consumer-cases\/","url_meta":{"origin":225452,"position":1},"title":"2020 Wrap Up — Flashback of Stories on Consumer Cases","author":"Bhumika Indulia","date":"December 25, 2020","format":false,"excerpt":"Since 2020 is now winding down, we switch on our flashback mode and note that a lot of changes in the name of \u2018new normal\u2019 appeared. Pandemic impacted everything, be it the normal grocery shopping outlets or the justice delivery system mechanisms. So reflecting back at some of our best\u2026","rel":"","context":"In "Legal RoundUp"","block_context":{"text":"Legal RoundUp","link":"https:\/\/www.scconline.com\/blog\/post\/category\/columns-for-roundup\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2020\/12\/FLASH-1-2.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":346090,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/04\/19\/students-as-consumers-of-educational-services-under-the-consumer-protection-act\/","url_meta":{"origin":225452,"position":2},"title":"Students as Consumers of Educational Services under the Consumer Protection Act","author":"Bhumika Indulia","date":"April 19, 2025","format":false,"excerpt":"by Anchal Kanthed*","rel":"","context":"In "Op Eds"","block_context":{"text":"Op Eds","link":"https:\/\/www.scconline.com\/blog\/post\/category\/op-ed\/legal-analysis\/"},"img":{"alt_text":"Students as Consumers","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/04\/Students-as-Consumers.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/04\/Students-as-Consumers.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/04\/Students-as-Consumers.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/04\/Students-as-Consumers.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":308701,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/08\/vlcc-unethical-unfair-trade-practices-coaching-institutes-fee-refund-dcdrc-legal-news\/","url_meta":{"origin":225452,"position":3},"title":"“Unscrupulous coaching institutes should not have the right to retain fees of students who leave course midway due to dissatisfaction with the services”: DCDRC","author":"Sucheta","date":"December 8, 2023","format":false,"excerpt":"VLCC failed to deliver on their promise by not conducting the courses as per the agreed terms. Furthermore, their suggestion to adjust the course fees against the enrolment of a relative was found to be unfair and contrary to consumer protection principles by DCDRC.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":241895,"url":"https:\/\/www.scconline.com\/blog\/post\/2021\/01\/07\/consumer-complaints-against-educational-institutions\/","url_meta":{"origin":225452,"position":4},"title":"Consumer Complaints Against Educational Institutions","author":"Bhumika Indulia","date":"January 7, 2021","format":false,"excerpt":"by Rudrajyoti Nath Ray*","rel":"","context":"In "Op Eds"","block_context":{"text":"Op Eds","link":"https:\/\/www.scconline.com\/blog\/post\/category\/op-ed\/legal-analysis\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/01\/consumer.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2021\/01\/consumer.png?resize=350%2C200&ssl=1 1x, 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dismissing a revision petition filed by a person whose result was not declared by Divya\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 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