{"id":221553,"date":"2019-10-30T10:00:12","date_gmt":"2019-10-30T04:30:12","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=221553"},"modified":"2019-10-30T01:32:08","modified_gmt":"2019-10-29T20:02:08","slug":"otp-based-refund-against-cancelled-ticket-or-fully-waitlisted-dropped-ticket-booked-by-irctc-authorised-agents","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2019\/10\/30\/otp-based-refund-against-cancelled-ticket-or-fully-waitlisted-dropped-ticket-booked-by-irctc-authorised-agents\/","title":{"rendered":"OTP Based Refund against Cancelled Ticket or Fully Waitlisted Dropped Ticket Booked by IRCTC Authorised Agents"},"content":{"rendered":"<p style=\"text-align: justify;\"><span style=\"color: #008000;\"><strong>Indian Railways introduces a new OTP based refund system for tickets booked through authorized railway ticketing agents.<\/strong> <\/span>This is aimed to bring in a transparent and customer-friendly refund system for reserved e-tickets that are cancelled or which are fully waitlisted dropped tickets. This new system will be implemented by Indian Railways PSU, Indian Railway Catering &amp; Tourism Corporation Limited (IRCTC).<\/p>\n<p style=\"text-align: justify;\">The OTP (One time Password) will be received as SMS on the registered mobile number of the passenger (provided by the customer\/passenger to the agent at the time of booking). The customer\/passenger will be required to share the OTP with the agent who booked the ticket, for getting the refund amount.<\/p>\n<p style=\"text-align: justify;\">Through this user-friendly facility, the passenger will come to know about the exact refund amount received by the agent on his behalf against cancelled ticket or fully waitlisted dropped tickets.<\/p>\n<p style=\"text-align: justify;\">The objective of the scheme is to streamline the cancellation refund process further so that cancellation amount is refunded timely to the customer by the agents.<\/p>\n<p style=\"text-align: justify;\"><strong>Customers are advised:<\/strong><\/p>\n<ol style=\"text-align: justify;\">\n<li>To provide correct mobile no. of one of the passengers to the IRCTC authorised agent at the time of booking reserved rail e-tickets.<\/li>\n<li>To ensure that the agent records his or her mobile no. correctly at the time of booking reserved rail e-tickets.<\/li>\n<li>To note that only IRCTC authorised agents are permitted to book reserved rail e-tickets to the customer<\/li>\n<li>And to note that OTP based refund for cancelled tickets or fully waitlisted dropped tickets will be processed only if the ticket is booked through IRCTC authorised agents.<\/li>\n<\/ol>\n<hr \/>\n<p style=\"text-align: justify;\"><strong>Ministry of Railways<\/strong><\/p>\n<p style=\"text-align: right;\"><strong>[Press Release dt. 29-10-2019]<\/strong><\/p>\n<p>[Source: PIB]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Indian Railways introduces a new OTP based refund system for tickets booked through authorized railway ticketing agents. This is aimed to bring <\/p>\n","protected":false},"author":8808,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1188,2],"tags":[],"class_list":["post-221553","post","type-post","status-publish","format-standard","hentry","category-hot_off_the_press","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>OTP Based Refund against Cancelled Ticket or Fully Waitlisted Dropped Ticket Booked by IRCTC Authorised Agents | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2019\/10\/30\/otp-based-refund-against-cancelled-ticket-or-fully-waitlisted-dropped-ticket-booked-by-irctc-authorised-agents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"OTP Based Refund against Cancelled Ticket or Fully Waitlisted Dropped Ticket Booked by IRCTC Authorised Agents\" \/>\n<meta property=\"og:description\" content=\"Indian Railways introduces a new OTP based refund system for tickets booked through authorized railway ticketing agents. This is aimed to bring\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.scconline.com\/blog\/post\/2019\/10\/30\/otp-based-refund-against-cancelled-ticket-or-fully-waitlisted-dropped-ticket-booked-by-irctc-authorised-agents\/\" \/>\n<meta property=\"og:site_name\" content=\"SCC Times\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/scc.online\/\" \/>\n<meta property=\"article:published_time\" content=\"2019-10-30T04:30:12+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/08\/Ministry-of-railways.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1330\" \/>\n\t<meta property=\"og:image:height\" content=\"887\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Bhumika Indulia\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta 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