{"id":218376,"date":"2019-08-19T18:00:35","date_gmt":"2019-08-19T12:30:35","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=218376"},"modified":"2019-08-29T17:51:23","modified_gmt":"2019-08-29T12:21:23","slug":"ncdrc-jet-airways-directed-to-compensate-with-rs-1-lakh-passenger-on-failing-to-intimate-the-change-in-scheduled-time","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2019\/08\/19\/ncdrc-jet-airways-directed-to-compensate-with-rs-1-lakh-passenger-on-failing-to-intimate-the-change-in-scheduled-time\/","title":{"rendered":"NCDRC | Jet Airways directed to compensate a passenger with Rs 1 lakh on failing to intimate the change in scheduled time"},"content":{"rendered":"<p style=\"text-align: justify;\"><strong>National Consumer Disputes Redressal Commission, New Delhi (NCDRC): <\/strong>Justice V.K. Jain, Presiding Member, directed Jet Airways India Limited to pay a sum of Rs 1 lakh as compensation for failing to inform the complainant about the change of time.<\/p>\n<p style=\"text-align: justify;\">Complainant is a doctor by profession, who booked an air ticket through Yahoo Tour and Travels on Jet Airways flight from Raipur to Kolkata. Later two flights were combined and the combined flight left Raipur at 10.40 a.m., i.e. 10 hours before the scheduled time of departure, recorded in the ticket issued to the complainant. As a result, the complainant could not appear in the examination he was supposed to appear. Aggrieved with the same, he approached the District Forum by way of a consumer complaint claiming compensation under several heads.<\/p>\n<p style=\"text-align: justify;\">Jet Airways India Ltd. stated that the two flights were combined for commercial reasons and the same was duly intimated to Yatra Online Pvt. Limited and they were also informed in this regard by the call centre of Jet Airways India Ltd.<\/p>\n<p style=\"text-align: justify;\">Yahoo Tours and Travels stated that the mobile number of the complainant having been given to Jet Airways, it was the Airline\u2019s duty to inform the complainant about the re-scheduling.<\/p>\n<p style=\"text-align: justify;\">District Forum allowed the complaint by directing them to refund the amount of Rs 38432 with a compensation of Rs 11 lakhs to the complainant. On being aggrieved with the same, they reached the State Commission where the compensation was reduced to Rs 1 lakh and the other direction remained the same. Finally, on still not being satisfied by the State Commission\u2019s order, they reached this Commission.<\/p>\n<p style=\"text-align: justify;\">NCDRC noted that, the tickets were booked through Yahoo Tour and Travels. The tickets were not booked by the complainants through Yatra Online Pvt. Ltd. Therefore, as far as Yahoo Tours and Travels is concerned, no evidence was present with respect to rescheduling of the flight was given to them. Yahoo Tour and Travels cannot be said to be deficient in rendering services to the complainant merely because tickets were booked through this agency.<\/p>\n<p style=\"text-align: justify;\">As far as Jet Airways India Limited is concerned, it did not even claim to have intimated the change in the scheduled time of the flight to the complainant. Therefore, Jet Airways India Ltd. was clearly deficient in rendering services to the complainant due to non-intimation of the re-scheduling to the complainant.<\/p>\n<p style=\"text-align: justify;\">Considering the facts and circumstances of the case, compensation was decided to be Rs 1 lakh along with simple interest @9% p.a. from the date of the order of the District Forum.[Yahoo Tour and Travels v. Dr Akash Lalwani, <a href=\"http:\/\/scconline.com\/DocumentLink\/Ulybs6pm\"><b>2019 SCC OnLine NCDRC 166<\/b><\/a>, decided on 07-08-2019]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>National Consumer Disputes Redressal Commission, New Delhi (NCDRC): Justice V.K. Jain, Presiding Member, directed Jet Airways India Limited to pay a sum <\/p>\n","protected":false},"author":8808,"featured_media":199533,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,11],"tags":[37132,31594,37133,37131],"class_list":["post-218376","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-tribunals_commissions_regulatorybodies","tag-flight","tag-jet-airways","tag-non-intimation","tag-reschedule-time"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.4 (Yoast SEO v26.4) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>NCDRC | Jet Airways directed to compensate a passenger with Rs 1 lakh on failing to intimate the change in scheduled time | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.scconline.com\/blog\/post\/2019\/08\/19\/ncdrc-jet-airways-directed-to-compensate-with-rs-1-lakh-passenger-on-failing-to-intimate-the-change-in-scheduled-time\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NCDRC | Jet Airways directed to compensate a passenger with Rs 1 lakh on failing to intimate the change in scheduled time\" \/>\n<meta property=\"og:description\" content=\"National Consumer Disputes Redressal Commission, New Delhi (NCDRC): Justice V.K. 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Said order of the Commission came upon a complaint filed by a person who booked air tickets for travelling from Delhi\u2026","rel":"","context":"In &quot;Tribunals\/Commissions\/Regulatory Bodies&quot;","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":296074,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/07\/05\/qatar-airways-compensate-kerala-hc-judge-denying-boarding-despite-having-pass-consumer-court\/","url_meta":{"origin":218376,"position":1},"title":"District Consumer Court directs Qatar Airways to compensate a High Court Judge for denying him permission to board the plane despite having boarding pass","author":"Sucheta","date":"July 5, 2023","format":false,"excerpt":"DCDRC directed compensation of Rs. 7 Lakhs for causing hardship and mental agony to Justice Bechu Kurian Thomas, due to deficient services on part of Qatar Airways in 2018 when he had planned a trip to Scotland with his friends.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"district consumer disputes redressal commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":6565,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/04\/08\/air-india-directed-to-pay-compensation-for-harassing-passenger\/","url_meta":{"origin":218376,"position":2},"title":"Air India directed to pay compensation for harassing passenger","author":"Sucheta","date":"April 8, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): NCDRC has directed Air India to pay a compensation of one lakh along with the payment of price of the ticket to a harassed woman passenger, who in spite of having an open air confirmed ticket was not allowed to board a London-Delhi flight\u2026","rel":"","context":"In &quot;Tribunals\/Commissions\/Regulatory Bodies&quot;","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":95211,"url":"https:\/\/www.scconline.com\/blog\/post\/2016\/12\/28\/direction-to-pay-85-of-current-value-of-property-along-with-18-interest-for-misplacing-sale-deed-not-proper\/","url_meta":{"origin":218376,"position":3},"title":"Direction to pay 85% of current value of property along with 18% interest for misplacing sale deed, not proper","author":"Saba","date":"December 28, 2016","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC):\u00a0While rendering relief to Life Insurance Corporation Housing Finance company, NCDRC set aside the order of U.P. State Consumer Disputes Redressal Commission, vide which LIC Housing Finance was directed to pay 85% of the current value of a property along with interest and punitive damages\u2026","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":312098,"url":"https:\/\/www.scconline.com\/blog\/post\/2024\/01\/24\/dcdrc-air-india-compensate-flyer-re-routing-flight-consumer-case-legal-news\/","url_meta":{"origin":218376,"position":4},"title":"DCDRC directs Air India to compensate flyer for re-routing his Jodhpur bound flight without any prior information","author":"Sucheta","date":"January 24, 2024","format":false,"excerpt":"The complainant had booked a flight from Chennai to Jodhpur via Mumbai; however, his flight from Chennai to Mumbai was re-routed via Hyderabad without any prior information from the airlines.","rel":"","context":"In &quot;Case Briefs&quot;","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Air India re-routing flight","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/01\/air-india-1.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/01\/air-india-1.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/01\/air-india-1.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2024\/01\/air-india-1.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":6651,"url":"https:\/\/www.scconline.com\/blog\/post\/2015\/06\/04\/repudiation-of-policy-claim-on-the-ground-of-non-disclosure-of-material-facts-declared-improper\/","url_meta":{"origin":218376,"position":5},"title":"Repudiation of policy claim on the ground of non-disclosure of material facts, declared improper","author":"Sucheta","date":"June 4, 2015","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): While declaring the repudiation of claim of a policyholder by the insurance company on the ground of non-disclosure of material facts as improper, NCDRC directed the insurance company to pay the insurance cover amount to the policyholder. A pilot of a private airline had\u2026","rel":"","context":"In &quot;Tribunals\/Commissions\/Regulatory Bodies&quot;","block_context":{"text":"Tribunals\/Commissions\/Regulatory Bodies","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/tribunals_commissions_regulatorybodies\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2015\/10\/scc-blog_Page_9.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/218376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=218376"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/218376\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/199533"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=218376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=218376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=218376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}