{"id":203793,"date":"2018-10-15T17:09:22","date_gmt":"2018-10-15T11:39:22","guid":{"rendered":"https:\/\/www.scconline.com\/blog\/?p=203793"},"modified":"2018-10-24T13:10:07","modified_gmt":"2018-10-24T07:40:07","slug":"district-consumer-forum-directs-amazon-to-pay-compensation-for-deficiency-in-services","status":"publish","type":"post","link":"https:\/\/www.scconline.com\/blog\/post\/2018\/10\/15\/district-consumer-forum-directs-amazon-to-pay-compensation-for-deficiency-in-services\/","title":{"rendered":"District Consumer Forum directs ‘Amazon’ to pay compensation for \u201cdeficiency in services\u201d"},"content":{"rendered":"

District Consumer Disputes Redressal Forum, Ganjam Behrampur<\/strong>: The Bench comprising of Karuna Kar Nayak (President) and Sri Purna Chandra Tripathy (Member), partly allowed a case filed against O.P i.e.\u00a0\u201cAMAZON\u201d<\/strong>\u00a0 for \u2018deficiency in services<\/strong>\u2019.<\/p>\n

In the present matter, the complainant Supriyo Mahapatra had filed a consumer complaint under Section 12 of Consumer Protection Act, 1986 for \u2018deficiency in services\u2019 against AMAZON. \u00a0The complainant had placed an order for an ASUS X450-cawx214d 14 INCH Laptop for an amount of Rs 190\/- against the original price of Rs. 23,499\/- by offering a discount of Rs 23,309\/-, on placing the order for the same with the option of \u2018cash on delivery\u2019, the complainant received a confirmation on his e-mail id and further on acceptance of the order, the complainant was assured with its delivery of the product soon. Though in accordance with the facts as stated, the complainant\u2019s order was cancelled after a couple of hours and he was intimated for the same through a phone call from the customer service department of O.P. Further, the O.P. in response to the reason for cancellation stated that there was some \u2018Pricing issue\u2019 due to which the order stands cancelled.<\/p>\n

The primary issue that arose in the matter was due to no-response on behalf of the O.P after continuous efforts made by the complainant through customer care service and e-mail in regard to a valid reason for cancellation of his order, which finally forced the complainant to issue a legal notice, which again was not responded by the O.P.<\/p>\n

For the above-stated submissions, the District Consumer Disputes Redressal Forum stated that the \u201cO.P. was not only negligent in rendering proper service to the complainant but also involved in unfair trade practice; as such we hold there is deficiency in service by O.P.\u201d. Therefore, complainant\u2019s case was partly allowed and O.P. was directed to pay Rs 10,000 for mental agony as compensation and Rs 2,000\/- for the cost of litigation. [Supriyo Ranjan Mahapatra v. Amazon Development Centre India (P) Ltd., Consumer Complaint No. 42 of 2015<\/a>, Order dated 05-09-2018]<\/p>\n","protected":false},"excerpt":{"rendered":"

District Consumer Disputes Redressal Forum, Ganjam Behrampur: The Bench comprising of Karuna Kar Nayak (President) and Sri Purna Chandra Tripathy (Member), partly <\/p>\n","protected":false},"author":8808,"featured_media":203800,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3,4721],"tags":[32094,2728,32093,32095],"class_list":["post-203793","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-casebriefs","category-district-court","tag-amazon","tag-compensation","tag-deficiency-in-services","tag-laptop"],"yoast_head":"\nDistrict Consumer Forum directs 'Amazon' to pay compensation for \u201cdeficiency in services\u201d | SCC Times<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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‘Rockery Marketing’","author":"Bhumika Indulia","date":"January 20, 2021","format":false,"excerpt":"State Consumer Dispute Redressal Commission, Odisha (SCDRC):\u00a0Dr D.P. 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Factual Matrix\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/10\/Consumer-Protection.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":298890,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/08\/08\/amazon-defective-item-return-policy-dispute-dcdrc-directs-compensation\/","url_meta":{"origin":203793,"position":1},"title":"[Deficiency in service] DCDRC directs Amazon to compensate for defective telescope","author":"Ridhi","date":"August 8, 2023","format":false,"excerpt":"Amazon defended its case saying that it was merely an online platform and not the seller of such defective telescope, contending that there was no deficiency in service.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"district consumer disputes redressal commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/05\/district-consumer-disputes-redressal-commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":349040,"url":"https:\/\/www.scconline.com\/blog\/post\/2025\/05\/29\/dcdrc-directs-amazon-pay-rs40000-compensation-non-delivery-motu-patlu-kids-rakhi-legal-news\/","url_meta":{"origin":203793,"position":2},"title":"When DCDRC, Mumbai directed Amazon to pay Rs 40,000 for non-delivery of Rs. 100 Motu Patlu Kids Rakhi","author":"Sucheta","date":"May 29, 2025","format":false,"excerpt":"The DCDRC stated that it is the duty of Amazon that it should verify the whereabouts as well as the status of the seller before accepting the order of a respective product.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"Amazon non-delivery of Rakhi","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/05\/Amazon-non-delivery-of-Rakhi.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/05\/Amazon-non-delivery-of-Rakhi.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/05\/Amazon-non-delivery-of-Rakhi.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2025\/05\/Amazon-non-delivery-of-Rakhi.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":308493,"url":"https:\/\/www.scconline.com\/blog\/post\/2023\/12\/06\/consumer-invoice-receipts-poor-printing-deficiency-of-service-consumer-court-dcdrc-legal-news\/","url_meta":{"origin":203793,"position":3},"title":"DCDRC reiterates importance of consumer’s right to legible and durable receipts; Poorly printed receipts may amount to deficiency of service","author":"Sucheta","date":"December 6, 2023","format":false,"excerpt":"The District Consumer Commission observed that issuance of poorly printed bills to consumers may constitute \u2018deficiency of service' and an 'unfair trade practice\u2019 as per directives issued by Kerala State Department of Consumer Affairs.","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"District Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2023\/10\/District-Consumer-Disputes-Redressal-Commission.webp?resize=700%2C400&ssl=1 2x"},"classes":[]},{"id":214871,"url":"https:\/\/www.scconline.com\/blog\/post\/2019\/05\/20\/hp-scdrc-no-bar-under-consumer-protection-act-prohibiting-filing-of-consumer-complaint-in-the-presence-of-an-alternative-remedy\/","url_meta":{"origin":203793,"position":4},"title":"HP SCDRC | No bar under Consumer Protection Act prohibiting filing of consumer complaint in the presence of an alternative remedy","author":"Bhumika Indulia","date":"May 20, 2019","format":false,"excerpt":"Himachal Pradesh State Consumer Disputes Redressal Commission, Shimla: Coram of Justice P.S. Rana (President), Vijay Pal Khachi (Member) and Sunita Sharma (Member), dismissed the appeal filed by Bharti Airtel Ltd. against the order of the District Forum whereby Bharti Airtel was directed to pay punitive compensation to one of its\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/05\/HP-STATE-CONSUMER-DISPUTES-COMMISSION.png?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/05\/HP-STATE-CONSUMER-DISPUTES-COMMISSION.png?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/05\/HP-STATE-CONSUMER-DISPUTES-COMMISSION.png?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/05\/HP-STATE-CONSUMER-DISPUTES-COMMISSION.png?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2019\/05\/HP-STATE-CONSUMER-DISPUTES-COMMISSION.png?resize=1050%2C600&ssl=1 3x"},"classes":[]},{"id":203429,"url":"https:\/\/www.scconline.com\/blog\/post\/2018\/10\/11\/complaints-involving-claim-value-of-less-than-rs-10000000-do-not-fall-under-the-jurisdiction-of-ncdrc\/","url_meta":{"origin":203793,"position":5},"title":"Complaints involving claim value of less than Rs. 1,00,00,000\/- do not fall under the jurisdiction of NCDRC","author":"Bhumika Indulia","date":"October 11, 2018","format":false,"excerpt":"National Consumer Disputes Redressal Commission (NCDRC): A Division Member Bench of Anup K Thakur, C. Viswanath, Members, dismissed a complaint at the stage of maintainability, which was filed for claiming deficiency of services on the part of the opposite party. The complainant had booked a residential apartment in one of\u2026","rel":"","context":"In "Case Briefs"","block_context":{"text":"Case Briefs","link":"https:\/\/www.scconline.com\/blog\/post\/category\/casebriefs\/"},"img":{"alt_text":"National Consumer Disputes Redressal Commission","src":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=525%2C300&ssl=1 1.5x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=700%2C400&ssl=1 2x, https:\/\/i0.wp.com\/www.scconline.com\/blog\/wp-content\/uploads\/2018\/08\/NCDRC_.jpg?resize=1050%2C600&ssl=1 3x"},"classes":[]}],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/203793","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/users\/8808"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/comments?post=203793"}],"version-history":[{"count":0,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/posts\/203793\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media\/203800"}],"wp:attachment":[{"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/media?parent=203793"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/categories?post=203793"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.scconline.com\/blog\/wp-json\/wp\/v2\/tags?post=203793"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}